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As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system. This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.

If you are a WC Vendors Pro customer please open a support ticket here. 

If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.

The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.

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This topic has 12 replies, 4 voices, and was last updated 6 years, 10 months ago by DELETE.

Viewing 13 posts - 1 through 13 (of 13 total)

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May 13, 2017 at 1:03 pm #65085
DELETE
Participant
@digitalchild, @fervous, @ben
Today, out of the blue, my site crashed with 500 errors raised by WC Vendors Pro. Apparently it cannot find the WC_Order class, which is weird since WooCommerce, WC Vendors Free, and Pro are all installed and activated. Delete the WC Vendors pro plugin, and magically the site works again. I also tried changing line 253 of class-wcvendors-pro-vendor-controller.php from if ( $unique_orders ) { to if ( false && $unique_orders ) {, which also solves the 500 errors (but renders the vendor order list completely useless.
```
[13-May-2017 16:58:50 UTC] PHP Fatal error:  Uncaught Error: Class 'WC_Order' not found in /Users/avishai/Dev/mysite-vps/public/wp-content/plugins/wc-vendors-pro/public/class-wcvendors-pro-vendor-controller.php:259
Stack trace:
#0 /Users/avishai/Dev/mysite-vps/public/wp-content/plugins/wc-vendors-pro/public/class-wcvendors-pro-order-controller.php(357): WCVendors_Pro_Vendor_Controller::get_orders2(0, Array, false)
#1 /Users/avishai/Dev/mysite-vps/public/wp-content/plugins/wc-vendors-pro/public/class-wcvendors-pro-order-controller.php(122): WCVendors_Pro_Order_Controller->table_rows()
#2 /Users/avishai/Dev/mysite-vps/public/wp-content/plugins/wc-vendors-pro/includes/class-wcvendors-pro.php(95): WCVendors_Pro_Order_Controller->__construct('wcvendors-pro', '1.4.3', false)
#3 /Users/avishai/Dev/mysite-vps/public/wp-content/plugins/wc-vendors-pro/wcvendors-pro.php(100): WCVendors_Pro->__construct()
#4 /Users/avishai/Dev/mysite-vps/public/wp-content/plugins/wc-vendors-pro/wcvendors-pro.php(106): run_wcvendors_pro()
#5 /Users/avishai/De in /Users/avishai/Dev/mysite-vps/public/wp-content/plugins/wc-vendors-pro/public/class-wcvendors-pro-vendor-controller.php on line 259
```
What’s going on? How can it be that it can’t find the WC_Order class?
May 13, 2017 at 1:14 pm #65087

Anna
Member

@avishai
If you update to WooCommerce v3.0.6 does it correct the issue?

May 13, 2017 at 1:16 pm #65088

Anna
Member

Also..

mytheme/wc-vendors/dashboard/product-edit.php version 1.3.2 is out of date. The core version is 1.3.10
mytheme/wc-vendors/dashboard/reports/overview.php version 1.2.3 is out of date. The core version is 1.4.0
mytheme/wc-vendors/dashboard/store-settings.php version 1.3.3 is out of date. The core version is 1.4.0

You’ll want to update these ASAP

May 13, 2017 at 1:38 pm #65090

DELETE
Participant

@fervous I just upgraded to WooCommerce v3.0.6 but the problem persists. Any ideas? I’ve seen a few other people have had similar issued on the forums here

May 14, 2017 at 11:33 am #65129

DELETE
Participant

@digitalchild, @fervous, @ben

Can someone please look into this as soon as possible? We are going live with our site tomorrow the plugin is causing our vendor dashboard to break.

May 19, 2017 at 4:59 pm #65737

Gustavo
Participant

I’m having the exact same issue (errors) on my website after few vendors try to login.

FYI – I’ve updated all plugins and core to latest version but still having the same errors.

Thanks in advance

May 19, 2017 at 7:39 pm #65752

Anna
Member

@devhemendra
Please open a new forum topic with your WooCommerce System Status included. Then I can better assist you.
Please give as many details as possible, with screenshots and/or exact copies of the error seen on the page and in your error_log if available.
Thank you!

May 19, 2017 at 8:38 pm #65760

WC Vendors Support
Participant

We can not look at http://www.wcvendors.com sites.

And quite frankly, we never would even if we could. Nearly ALL (literally, 98.9123978123 %) issues are fixed by using a real webserver. Your http://www.wcvendors.com is near guaranteed to be missing modules, wrong this or that, so just get yourself a real webhosting account and if we can login to it, we will. Otherwise, all we can do is type sweet nothings to you and tell you all will be well.

May 19, 2017 at 9:04 pm #65761

Gustavo
Participant

@ben it’s not a http://www.wcvendors.com site, as i said we’re live and specifically few vendors getting errors when they login.
and the error is same as mentioned above.
if you can share your personal email i can share the site url and login credentials with you.

May 20, 2017 at 8:06 pm #65975

Anna
Member

@devhemendra
Please open a new forum topic with your WooCommerce System Status included, and you can also add an admin login & password when you opne the topic as well.. we provide fields for this before you submit your topic.
Then I can better assist you.
Please give as many details as possible, with screenshots and/or exact copies of the error seen on the page and in your error_log if available.
Thank you!

June 20, 2017 at 10:01 am #68557

DELETE
Participant

@digitalchild, @fervous, @ben

I’ve updated my WooCommerce, WC Vendors free, and Pro all to the latest versions, and still getting this error.

The only way I was able to get around this piece of code breaking my entire site was to wrap the code that tries to create a new WC_Order with if (class_exists(WC_Order)) { }.

Can you please take a look at this? I have seen a few other people having the same issue, it appears to be some kind of weird scoping problem specific to this controller. I’ve tried disabling all other plugins, cloning a new version of my repo and reinstalling Pro several different ways, resetting file permissions, etc. so it must have something to do with Pro itself.

Thanks…

Avishai

June 21, 2017 at 12:40 am #68593

Anna
Member

@avishai
Did you at one time delete orders without reversing the commission?
If so, you can go to your database and find the pv_commissions table; drop the deleted orders form the pv_commissions table.
See if that will correct this error.

June 21, 2017 at 5:23 am #68606

DELETE
Participant

@fervous

That doesn’t work — I even tried dropping all commissions associated with a specific vendor, and it still doesn’t work. Regardless, the code should handle a missing order correctly. The issue persists regardless of who is logged in, and throws a 500 Internal Server Error when visiting any page on the site, including wp-admin. As in, the entire site breaks and is completely inaccessible.

My guess is that there’s some kind of premature initialization going on somewhere in WCV…
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