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This topic has 16 replies, 2 voices, and was last updated 6 years, 10 months ago by Anna.

Viewing 17 posts - 1 through 17 (of 17 total)

Author

Posts
May 15, 2017 at 9:12 am #65187
Citydrive
Participant
Hello,
I have an issue in the products dashboard form for the variable products.
When i go to the variations tab, the select box are empty. (they are filled in the wordpress admin). (screenshot_1)
I found a solution for this, I modified this file : \wc-vendors-pro\public\forms\partials\wcvendors-pro-product-variation
at line 47 i replaced :
```
if ( array_key_exists( 'values', $attribute ) ){ 

	foreach ( $attribute['values'] as $key => $value ) {
		echo '<option ' . selected( $variation_selected_value, $key, false ) . ' value="' . esc_attr( $key ) . '">' . esc_html( $value ) . '</option>';
	}

}
```
with :
```
if ( array_key_exists( 'value', $attribute ) ){
  $options = wc_get_text_attributes( $attribute['value'] );
  foreach ($options as $key => $value ) {
     if($value == $variation_selected_value){
        $selected = "selected";
     }
     else{
        $selected = "";
     }
     echo '<option ' . $selected . ' value="' . esc_attr( $key ) . '">' . esc_html( $value ) .     '</option>';
  }
}
```
With this modification the select box are working but when i save the form the select field are broken (the select box are not loaded). (screenshot_2)
Do you know this issue ?
Can you help me find a solution to this problem ?

Your help would be really appreciated.
Thank you.
May 15, 2017 at 2:36 pm #65224

Anna
Member

Hello,
1. Try updating WooCommerce:

WooCommerce: par WooThemes – 2.6.13

2. Make sure the templates of ours that you are overriding in your theme are up-to-date (looks like they are, but we did update the product-edit.php template for v1.4.0, so it would not hurt to double-check).

3. If updating WooCommerce does not fix this issue, then switch to the Storefront theme and test to see if the fields are working properly.

May 16, 2017 at 3:41 am #65297

Citydrive
Participant

hello,
Thanks for your reply.
I have tested your three point and I have the same issues.
Have you any other idea ?
Thanks for your times.

May 16, 2017 at 8:56 pm #65360

Anna
Member

@leo-chiron
Hello,
I just checked your site- and WooCommerce is still at version 2.6.13
Could you please update and also make sure you allow WooCommerce to update the database for the new version?
Backup your site before you do this

Then test and see if the issue persists.

May 17, 2017 at 3:35 am #65385

Citydrive
Participant

Hi,
I have made the update but in this url : https://dev.citydrive.fr/
Sorry, I should tel you that before.
You can connect to the admin with the same ID.
Thanks.

May 17, 2017 at 8:44 pm #65449

Anna
Member

@leo-chiron
I was not bale to login at the new domain using the previous credentials.
Did you update WooCommerce?

May 18, 2017 at 3:30 am #65496

Citydrive
Participant

Hi,
You can connect here : https://dev.citydrive.fr/ctd-connect
With this ID : wc-vendor mp : 8K5x%%e@P0qaM3nwy2KS55J
All the pluggin are up to date.
WC vendors : Version 1.9.11
WC Vendors Pro : Version 1.4.3
WooCommerce : Version 3.0.7
All the other pluggin are disable.

May 21, 2017 at 3:38 pm #66015

Citydrive
Participant

Hi,

Have you had time to test the dev.citydrive.fr version ?

Thank you.

May 22, 2017 at 6:45 pm #66117

Anna
Member

@leo-chiron
No I cannot login with those credentials either.

For the variations.. if you click on the arrow to the right of the attribute/variation title, it does not show the additional fields?
Please see these screenshots.

#1: Before clicking the arrow
https://www.wcvendors.com/wp-content/uploads/2017/05/variations-1.jpg

#2 After clicking the arrow, the fields are seen
https://www.wcvendors.com/wp-content/uploads/2017/05/variations-2.jpg

May 23, 2017 at 11:46 am #66201

Anna
Member

Hello,
Ok- thank you for the explanation.
I will login later today and so thorough testing. The credentials work this time. 🙂

Please, though, in the meantime, will you remove the code / modification you put in the wc-vendors-pro\public\forms\partials\wcvendors-pro-product-variation

This way I can test without that modification, with our code as is, please.

Thank you- hopefully we can get this resolved now.

May 23, 2017 at 1:47 pm #66228

Citydrive
Participant

Hi,

Thanks for your advice,

Wc vendors and Wc vendors pro aren’t modifed on this version.

Regards,

May 29, 2017 at 12:27 pm #66722

Citydrive
Participant

Hello Anna,

Sorry to bother you again with our problem, but by any mean were you able to find the time to investigate our situation?

Your help would be very much appreciated.

Kind regards,

May 31, 2017 at 10:21 pm #66845

Anna
Member

@leo-chiron
Hello,
Yes- but I do not have a solution as of yet.
I can make this occur on your site- but cannot replicate it on my development sites. I have also heard of a similar issue from a few other users– so I think this does occur on some other sites; however, without being able to replicate it I am not sure how to work with this and report the issue.
I AM currently working on it to see if I can determine why it is occurring on your site, though.

June 2, 2017 at 3:47 am #67033

Citydrive
Participant

@Anna
Hi,
Thank you for the time you’re spending on our issue. Don’t hesitate to ask us if you need anything that might help you replicate this issue on your development sites.
We are currently trying to solve this issue too on an other test server but we are stuck and can’t seem to find the reason.
Regards,

June 2, 2017 at 9:31 pm #67138

Anna
Member

@leo-chiron
I am still stumped. I have tried every configuration I can think of to show the variable products as IN STOCK.. but every time I list one it is out of stock.

Are you absolutely certain that you removed the code you added to \wc-vendors-pro\public\forms\partials\wcvendors-pro-product-variation.php ?

June 6, 2017 at 4:45 am #67339

Citydrive
Participant

Hi Anna,

We are absolutely sure that everything is intact and we didn’y modify anything on this server.
We are thinking maybe it comes from the server configuration.
Here is the link to our PHP information file : https://dev.citydrive.fr/info.php

Could you provide us with the configuration on one of your working server ? With this information we’ll try to spot differences and see if any of them could imply this issue.

Thanks again for your time.

Regards,

June 6, 2017 at 11:53 pm #67420

Anna
Member

@leo-chiron
Did you have another multi-vendor plugin installed before WC Vendors?
I think so.. as I can see the “seller” role when I check wp admin > users and use the drop-down box for “change role…”

There may still be some tables or info left int he database from the other multi-vendor plugin causing an issue.
Could you check your database and delete/drop any tables from this previously installed multi-vendor plugin?
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