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Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
  • #63945

    Hi WC Vendors team,

    I have noticed that for Vendors there are a few different ways for them to add media to their library – either on the Media page, on the New Product page via the ‘product image’ link, the ‘product gallery’ link, the ‘add media’ link in the text editor box(es) or via the downloadable product section. This is fine, options are good, but I fear it may become confusing when adding products via the downloadable product form – when media is uploaded here it gets stored in the woocommerce_uploads folder which is inside the wp-content/uploads folder.
    Anything inside this folder appears to be inaccessible by anyone (the owner / uploader of the media and admins cannot view) unless they have purchased the product and have a download link. This is all well and good in terms of security and making it tough for people to steal the media but the uploader cannot see the image / video etc. when selecting in the ‘Choose file’ window – they see only a box that resembles a broken or missing image.

    I am wondering if there is a way around this – keep the media in an inaccessible folder but make it viewable to the owner of it so they can see which image / video they are adding to the downloadable files in the product.

    Currently the only solution I can find / think of is to either upload the media via the ‘normal’ media upload page – which will make it accessible to anyone with a link; people could potentially guess the URL and access it without buying the product – or simply give each piece of media a good, descriptive name so the vendor knows what is what. Either way these aren’t exactly elegant solutions..

    Any help on the matter would be greatly appreciated.

    I am currently using WC Vendors free 1.9.8 with WooCommerce 2.6.14 on WordPress 4.7.4

    Hopefully you can make sense of my question, I realise it is somewhat convoluted but I couldn’t find anything elsewhere to help me out.

    Thanks in advance,


    Just bumping this as no reply so far.. Thanks.


    Ok- I will need to check with my team on this one. I actually do not know if the downloadable files can be stored and/or accessed in a different manner than they currently are uploaded, stored and accessed.


    Thanks Anna,

    I think it may be a case of advising new users that this is how it works and perhaps try to simplify the details for them.

    If anyone has encountered this and worked around it / found a good solution I’d love to know.



    Just another note to say that I have now updated all plugins to their most recent versions as of yesterday (7th May ’17) as when I posted my original they were getting somewhat out of date

Viewing 5 posts - 1 through 5 (of 5 total)
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