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NOTICE: We've Moved to a Ticket System for Support

As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system.  This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.

If you are a WC Vendors Pro customer please open a support ticket here. 

If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.

The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.

https://docs.wcvendors.com/

Thank you to all of our customers!

 

Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts
  • #61935
    Ritz123
    Participant

    Hi,

    i can see that there are different roles set for different users in Users-> capabilities in Word press.
    Its kind of random.When i login as an Admin,i can just assign role but i cant assign various roles to them.Please let me know how do i update it.

    Thanks!

    #61992
    Anna
    Member

    Hello,
    I do not understand your question…
    We add the VENDOR role and the PENDING VENDOR role to wordpress.
    I am sorry but I do not understand what you are trying to ask me about user roles and capabilities.

    #62109
    Ritz123
    Participant

    Although i add an user as vendor,and when i login with the same id and pwd,the system is not considering it as vendor and i can see still see the text “register as vendor”.Please asssit.

    #62110
    Ritz123
    Participant

    Hi,

    Although the vendor “appel” is registered as vendor still ,i am getting the message that “apply as vendor”.Please see screenshots

    #62113
    Ritz123
    Participant

    PLease see screenshot- I can see different values for vendor additional capabilities.This option is in Edit users.

    #62146
    Anna
    Member

    Did you have another multi-vendor plugin installed before WC Vendors?

    #62161
    Ritz123
    Participant

    Yes,i had installed.Now i just have Wc vendors.Please let me know how to solve the issue.

    Thanks!

    #62196
    Anna
    Member

    @join1234
    Hello,
    You need to ensure that your “vendors” are assigned the WC Vendors VENDOR role, not the “vendor” role or another equivalent role form the previous marketplace/multi-vendor plugin. Otherwise the capabilities will not be properly assigned.

    Please go to wp-admin > users… there is a drop-down box for wordpress roles. Make sure that your “vendors” have our vendor role.

    #62198
    Ritz123
    Participant

    Yes,I have already ensured that the role says “vendor” but i can see in dropdown a duplicate of “vendor”.How do i delete the ones that is not associated to Wc vendors?

    #62246
    Anna
    Member

    Hello,
    1. Please install the plugin User Role Editor.
    2. Switch all of your vendors to shop managers (temporarily)
    3. Go to: wp admin > users > user role editor.
    4. Now, go to the right tab buttons and select REMOVE ROLE
    5. Drop down, you’ll see Vendor (vendor) and Vendor (dc_vendor) Our “vendor” role is just vendor. WC Marketplace’s role is dc_vendor
    6. Remove dc_vendor
    7. Also remove dc_pending_vendor and dc_rejected_vendor

Viewing 10 posts - 1 through 10 (of 10 total)
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