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NOTICE: We've Moved to a Ticket System for Support

As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system.  This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.

If you are a WC Vendors Pro customer please open a support ticket here. 

If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.

The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.

https://docs.wcvendors.com/

Thank you to all of our customers!

 

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • #7945
    janka
    Participant

    Hi Guys,

    Please help me in this cases:
    1. I would like notify vendor immediately about new order. How can I set to vendor get notification about new order automatically?

    2. Another question: How can I display vendor’s bank details on customer order email instead of general bank account of the shop. I would like customers transfer directly to vendors not to admin.

    Thank you for your help!

    #7948
    WC Vendors Support
    Participant

    1.) By enabling the “Notify Vendor” email. wp-admin > WooCommerce > Settings > Emails > Notify Vendor [X] Enable.

    2.) You’d have to do some PHP to get this to work. Start by creating a custom field on the Vendor Dashboard > Shop Settings page and then modify the customer order email template to pull that instead. Fair amount of work here, that’s for sure. 🙂

    #7949
    janka
    Participant

    Hello Ben,

    Thanks for reply.

    1. I’ve enabled ‘Notify Vendor’ in Emails section, but it’s not auto-email, as I know I should do it for each product. Is there a method to sned it automatically when a new order submitted?

    2. Sounds hard, I’ll try it, but creating websites is my hobby not my profession… so I’m not sure it will succeed.

    Thanks a lot!

    #7952
    WC Vendors Support
    Participant

    Hi Janka,

    If the Notify Vendors is enabled (which it is by default) and you arent getting emails, chances are you’re using some @yahoo or @gmail or some not-your-domain based email address and the messages arent getting through because they arent authenticated and look spoofed/fake.

    Use a @yourdomain.com email address when sending email from http://www.yourdomain.com 🙂

    Or, you can use any WordPress SMTP plugin that allows authentication and then send as you like.

    Cheers

    Ben

    #7961
    janka
    Participant

    HI Ben,

    Unfortunately it’s not working properly. I’m using my @domain email address. And I still not get Notify Vendor emails only if I resend it in options panel in order admin page.

    Do You have any idea what could be wrong?

    Thank you!!

    #7963
    WC Vendors Support
    Participant

    Hi @janka

    I tested on our development server and on my live sites, and the mail comes through without problems.

    What payment gateway are you using? Are you just testing out transactions? Or is this a live website?

    Ben

Viewing 6 posts - 1 through 6 (of 6 total)
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