Vendor image upload HTTP ERROR

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As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system.  This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

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If you are a WC Vendors Pro customer please open a support ticket here. 

If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.

The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.

https://docs.wcvendors.com/

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Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts
  • May 13, 2017 at 3:34 pm #65096
    Jason
    Participant

    Hi,

    I have just uploaded WC Vendors Pro from using WC Vendors, now when I test the vendor image uploaded all I get every time is HTTP error.

    I am using this plugin with Buddy Boss oneSocial theme & Marketplace.

    Please advise as this is obviously quite critical to this plugin actually being of use to me.

    Thanks in advance for your assistance.

    Jason Kennedy

    May 15, 2017 at 4:46 am #65166
    Jason
    Participant

    Hello support,

    please cam you give me an answer as soon as possible as my site is going live at the beginning of next week and this is the only problem I have left to resolve and it is a big problem for me.

    Thanks

    Jason

    May 15, 2017 at 2:03 pm #65218
    Anna
    Member

    @marketplace
    Jason,
    Two things to try first.
    1. Login as a VENDOR by using the WooCommerce my-account page to login. (by default, the url is yoursite.com/my-account)
    Do NOT     login using the buddyboss modal/special login form.
    Test and see if you can add images if the vendor logs in using the my-account page.

    2. If not, install the plugin Really Simple SSL https://wordpress.org/plugins/really-simple-ssl/ . Run through the options in that plugin to secure all of the content on your site. Test. See if the image upload works properly.

    Let me know how this testing goes, please.

    May 16, 2017 at 3:02 am #65295
    Jason
    Participant

    Hi Anna,

    thank you for your response.

    I had to go with option 2 as I could not even log out as a vendor. But now after installing the new plugin everything seems to be working.

    Thanks again for your assistance.

    Regards

    Jason Kennedy

    May 16, 2017 at 8:51 pm #65359
    Anna
    Member

    @marketplace
    Jason, I am glad this is resolved! Let me know if you need anything else.

    May 18, 2017 at 1:45 am #65492
    Jason
    Participant

    Hi Anna,

    another issue has arrived.

    I cannot delete the Default Store Banner and I am correct in assuming that, if I have set the default store banner then my vendors cannot add there own store banner at all.

    If this is correct then I need to delete the default store banner.

    I did see a thread about this on the forum from May 2016, but I did not understand how to perform the actions that were advised.

    Thanks again

    Jason

    May 18, 2017 at 11:01 am #65537
    Anna
    Member

    @marketplace
    To remove the default store banner, you need to modify the template store-header.php.
    If you want to do that, I can walk you through it.
    However, you can change the default banner by going to wp admin > woocommerce > wc vendors > pro (scroll to the bottom of that page).
    Your vendors should be able to add any store banner they wish regardless of what you have chosen as the default store banner.
    They go to: pro dashboard > settings > branding.

    May 18, 2017 at 11:14 am #65541
    Jason
    Participant

    Hi Anna,

    thanks you for your response.

    But the vendors cannot add their store banners anymore, they can uploaded the picture but the save button does not work anymore. I can only assume that this is because of the default store banner as it worked before I had the default store banner turned on.

    So maybe I need to be walked through the procedure of modifying the template.

    Also vendors cannot upload photos from their smartphones is there some reason why this wouldn’t work?

    Thanks

    Jason

    May 18, 2017 at 7:50 pm #65626
    Anna
    Member

    @marketplace
    Would you mind passing along an admin login & password in a private reply so I can take a look?
    It may be something else, and I’d like to rule that out before you go the template modification route.

    May 19, 2017 at 7:32 pm #65750
    Anna
    Member

    @marketplace
    I was able to upload my banner and icon as a vendor.
    I first logged in via the my-account page to make sure.
    Then I logged out.
    I logged in using a new browser via the link at the top right (icon) and edited the banner.. upload worked.
    Save button was working both times.

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