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As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system.  This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

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Viewing 11 posts - 1 through 11 (of 11 total)
  • Author
    Posts
  • #1159
    zeroryuki
    Participant

    how to make vendors to manage their own order? is there any setting for it?

    #1161
    WC Vendors Support
    Participant

    That fully depends on what you mean by “manage their own order”. Vendors can mark items as shipped, but that is all.

    What other management would you have vendors do?

    #1182
    zeroryuki
    Participant

    i mean just like in admin dashboard, vendors have the order menu under woocommerce. currently the only menu available under woocommerce is report, can i add extra one for order? so vendors can fully manage only for their orders.

    #1189
    WC Vendors Support
    Participant

    You can modify those templates in any way you wish, but you’d also have to code in whatever functionality you want, too. It’s not part of the plugin.

    What “order” button would you even put in there? Your store manages the payments. All the vendor does is ship stuff. Would you really want to give vendors full access to the orders page? I cant think of a reason why! Perhaps you can shed some more light on what you want this button to *do* and I’ll do my best to assist! 🙂

    #1194
    torb
    Participant

    I will add my thoughts here. I guess we all have different kind of vendors and agreements with the vendors, but this is my situation:

    The vendor is responsible for adding products
    The vendor is responsible for shipping products

    The vendor is also responsible for rejecting the orders
    The vendor is also responsible for handling returns

    Hence the vendor should be able to “manage his/hers own orders”, which includes a lot more than just shipping: If the customer returns anything, he/she also should have all or part of the payment in return. If the vendor for some reason or another is unable to fulfill the order, he or she need to be able to cancel the order. All the things you need to do selling online, really. And I would like to have as little as possible to do with this, and facilitate the marketplace without doing the vendors job.

    #1196
    Jamie
    Keymaster

    Currently this is not supported as WC Vendors supports what is known as a Global Cart. Changing WC Vendors to support single orders per vendor is on my to ‘can we even do this?’ list. However at the moment they cannot manage orders, only their products, shipping and stock values.

    I completely understand the issue of removing as much store owner effort as possible but currently this is just the plugin functions. This also comes down to how you run your business and whether you want better control over your vendors or let them have completely free reign.

    #1239
    i2cascot
    Participant

    +1 for Vendors to have more control on the orders. I am using Woocommerce Warranty and Returns plugin and would love for the vendors to be able to manage all returns.

    #22420
    Kyle
    Participant

    I agree. I would imagine most using woocommerce as a marketplace solution would want to enable their vendors more, rather than have to manage things for them. If anyone knows of an extension that would integrate in with the WC Vendors Orders tab (which will hopefully continue developing ahead of Dokan into a more fully functional OMS) I would be up for buying one.

    #22872
    phyness
    Participant

    Hello,

    may be you can help me?

    In my shop, customer send paiment directly at the vendors (by chèque).
    So i want to allow the vendors to manage their order (change statut attend to ending or waiting paiement), like in admin user.

    It’s possible ?

    #22876
    WC Vendors Support
    Participant
    #69800
    Jaymo
    Participant

    Just enable the Vendors to complete their Orders. The same way they can makr them as shipped, enable vendors to mark orders as complete and after this I will purchase WC Vendor.

Viewing 11 posts - 1 through 11 (of 11 total)
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