Home Forums WC Vendors Pro Support Vendor Page Issues

NOTICE: We've Moved to a Ticket System for Support

As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system.ย  This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.

If you are a WC Vendors Pro customer please open a support ticket here. 

If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.

The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.

https://docs.wcvendors.com/

Thank you to all of our customers!

 

Viewing 16 posts - 1 through 16 (of 16 total)
  • Author
    Posts
  • #15178
    Bharath23
    Participant

    Hello,

    I have 2 issues with the Vendor page:

    1. The breadcrumbs are not aligned properly. They’re sitting way on top of the page instead of below the banner as in the main shop page.
    2. The banner image defaults to a cover page. Is there a way to customize it?

    Please see the file in the link below for screenshots to the issues.

    http://we.tl/RYKw6Ku0G8

    Thank you!

    #15231
    WC Vendors Support
    Participant

    Thanks for the PDF with the highlights. ๐Ÿ™‚

    In the /templates/store/ folder you will see all the templates that control how everything is displayed. You can tweak them in any way you like! Check out the KnowledgeBase for the articles on changing templates, and the Pro Setup guide at the bottom for a detailed list of what each file controls.

    Cheers

    Ben

    #15328
    Bharath23
    Participant

    Hey Ben!

    Thanks for that!

    Breadcrumbs: I managed to move it down but the links were all messed up. I’ve hidden them as I can live without them for now. I’ll come back to it later. ๐Ÿ™‚
    Banner: I was being a real dummy, I was basically using a massive image. My apologies for the “Duh” moment.

    Now, the social Icon: When I add a store icon, the store name and the social media links move to the right. I’ve attached a file with a screenshot of the issue. Please can you help fix it? I am not sure what to change or what code to add.

    Thank you for your help!

    Kind regards,
    bharath

    #15329
    Bharath23
    Participant

    Sorry, here is the link… http://we.tl/zAUDe4epG4

    #15344
    WC Vendors Support
    Participant

    That’s an interesting one. What theme are you using?

    #15410
    Bharath23
    Participant

    Hey Ben, I’m using the Shopkeeper theme from Getbowtied.

    #15421
    WC Vendors Support
    Participant

    Shopkeeper! That’s a theme we don’t have. Could you kindly email me the zip file from it as you received it from when you bought it? ben@wcvendors.com is me, and please include a link to this forum thread so I know what support topic the theme is for.

    #15533
    Bharath23
    Participant

    Hey Ben, I’ve mailed you the files as requested.

    Kind regards,
    bharath

    #15623
    Bharath23
    Participant

    Hey Ben,

    When you get a minute, please can you check the above issue?

    Thank you!

    Kind regards,
    Bharath.

    #15677
    WC Vendors Support
    Participant

    Hi Bharath,

    I installed Shopkeeper, and looked at the test vendor store. It looks perfect. No alignment issues or icon issues. Perhaps add a shop description and see if that changes anything, I noticed it was a lot of blank space on your PDF.

    Ben

    #15720
    Bharath23
    Participant

    Hey Ben, I tried adding store description but still no luck. any other ideas on how to resolve this?

    Kind regards,
    bharath

    #15797
    WC Vendors Support
    Participant

    Shoot me your site URL, admin user/password and I’ll login and check it out.

    #16056
    WC Vendors Support
    Participant

    WC Vendors Pro introduces new vendor store fronts that are separate from the free offering of hooking into the WooCommerce archive pages. We use a own custom post type for the vendor stores as it provides much greater flexibility over the design, features and functions of the store. This means that by default our pages are outside of the WooCommerce checks to define what page is a WooCommerce page which will confuse some themes and break the layouts.

    We override the is_woocommerce() check and add all our pages to ensure that they are within these pages. This means that any theme that is developed to use these checks instead of hard coding layouts will work with our pages and require no modification. There are a lot of themes out there that are WooCommerce compatible however the way they are written means they arenโ€™t always using the checks we rely on to inherit the store layout.

    https://www.wcvendors.com/kb/pro-store-layout-fixes/

    #16177
    Bharath23
    Participant

    Hey Ben,

    It’s me again.

    OK, Can I just paste the entire code from the “archive-product.php” into the “store.products.php” file?
    I can’t figure out what the “layout” bit is.

    I’ve attached the “archive-product.php” file, any chance you could help me identify it? I’d be grateful if you could please tell me where in the “store.products.php” file i should post that code?

    Thank you!

    Kind regards,
    bharath

    #16178
    Bharath23
    Participant

    Sorry forgot the attachment –

    http://we.tl/fVH25AXZXN

    #16299
    WC Vendors Support
    Participant

    If you copy everything, then it wont show any vendor layouts. It’ll just show your shop. You have to copy the code that the theme has installed into those templates in order to inherit them.

Viewing 16 posts - 1 through 16 (of 16 total)
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