NOTICE: We've Moved to a Ticket System for Support

As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system.  This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.

To request help, please  OPEN A SUPPORT TICKET   and we will assist you.

Thank you to all of our customers!

This topic contains 2 replies, has 2 voices, and was last updated by  Michele 10 months, 1 week ago.

  • Author
    Posts
  • #52712
     Michele 
    @mkornbluth

    Hi, on the vendor shop page, the default red banner is showing up and below that the vendor’s downloaded banner.
    See this link: http://www.isaacsestand.com/vendors/the-isaac/
    The individual product page is accurate with just the vendor’s uploaded banner. http://www.isaacsestand.com/shop/rainbow-loom-bracelet/
    How can we rectify and remove the red standard banner and have the default one in it’s place?
    Thanks,
    MK

    #52725
     Anna 
    WC Vendors Official Support
    @fervous

    @mkornbluth
    That’s alllll your theme. What theme is this?
    Do they have a different area where you enter your store banner?
    That looks bad.. show this to them and tell them you need it fixed. 🙁

    #52753
     Michele 
    @mkornbluth

    It is marketica…I will get in touch w/them. Thanks!

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