Home Forums WC Vendors Pro Support Vendor Store Page and its Product Image Size

NOTICE: We've Moved to a Ticket System for Support

As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system.  This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.

If you are a WC Vendors Pro customer please open a support ticket here. 

If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.

The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.

https://docs.wcvendors.com/

Thank you to all of our customers!

 

Viewing 25 posts - 1 through 25 (of 25 total)
  • Author
    Posts
  • #14146
    Avi
    Participant

    Hi there,

    I’ve noticed that my listed products are a lot larger than what I’d like (around 166×166), I’ve tried to change the catalog image dimensions on the woocommerce settings pages as I saw that is how the images are labeled, but despite seeing that the images are considered 166×166 when seeing them through firebug they are still huge.

    A solution that I can follow through with would be greatly appreciated.

    http://thesabrapatch.com/vendor_stores/shira-store/

    Avi

    #14168
    WC Vendors Support
    Participant

    Hi @raitoavi — Could you send us the original theme zip file via email to support@wcvendors.com? We’ll check it out.

    #14191
    Avi
    Participant

    Hi Ben,

    Thank you for the quick reply, I have just sent you the theme.

    Avi

    #14211
    WC Vendors Support
    Participant

    Thanks @raitoavi — I can confirm that you are not crazy, your theme is showing the Vendor Store pages in a funky fashion. I’ve forwarded this support ticket to Jamie to check out and fix.

    Cheers

    Ben

    #14222
    L
    Spectator

    I seems to be having the same issue in http://www.hebrewreader.com/store/nirit13/
    Also I dont see the shop widgets on that page like categories etc.
    I will email you the theme as well so you can check

    #14329
    Avi
    Participant

    Thank you Ben, looking forward to hearing more from Jamie and you guys. Other than my specific issue I’m hoping you guys will be able to identify and offer assistance to any visual problems you notice as well.

    Have a great weekend,

    Avi

    #14910
    Avi
    Participant

    Hi Ben,

    It has been 48 hours and I haven’t heard back from you guys, so I’m a little stressed out, and since I’m a little confused about how supports works here I’m forced to bump the thread.

    Avi

    #14913
    David
    Participant

    We also have the exact same problem but support round here is good. Just wait it out 😉

    #14919
    WC Vendors Support
    Participant

    Hi Avi,

    We’ll have it fixed up for next release. Never fear, we never forget you. 🙂

    #16036
    WC Vendors Support
    Participant

    Update: The theme you are using is not 100% WooCommerce compatible. They fail to check is_woocommerce() for pages requesting shop layouts. As such, the theme will have to be fixed by the theme developer, OR you can follow this KnowledgeBase article to fix it yourself by changing around the Pro templates: https://www.wcvendors.com/kb/pro-store-layout-fixes/

    #16167
    WC Vendors Support
    Participant

    If @digitalchild has time he can code that and put it on github for you.

    #16169
    Jamie
    Keymaster

    Hello,

    I’ll take a look at this tomorrow.

    cheers,

    Jamie.

    #16180
    Avi
    Participant

    @digitalchild Thank you Jaime, I sincerely hope you’ll be able to help me solve this.

    Avi

    #16243
    Avi
    Participant

    Any updates on this matter? it’s the single most major issue I currently have and am quite stressed out about it, any help appreciated.

    Also when is the update to fix the flat rate issues out?

    Avi

    #16277
    Jamie
    Keymaster

    Hi Avi,

    I’ve been unable to replicate the layout issues you’re having when I use the updated templates I created. I have installed flatsome with ALL default settings and it is all working.

    Are you able to export your settings so I can import them and see what the differences are?

    Cheers,

    Jamie.

    #16283
    Avi
    Participant

    @digitalchild Hi Jaime,

    Which settings would you like for me to export? I gave you FTP access for such a case does that not provide you with the files needed?

    Avi

    #16285
    WC Vendors Support
    Participant

    Jamie was looking at Flatsome not Flatmarket. That’s the problem when too many people are in one thread, instead of posting your own thread for things. 😉 Gets confusing fast!

    He’ll get back to you shortly here.

    #16297
    Jamie
    Keymaster

    Hello,

    Updated store layout template is available here:

    https://gist.github.com/digitalchild/1b32ce7503499d65bf67

    cheers,

    Jamie.

    #16301
    Avi
    Participant

    @digitalchild Hi Jaime,

    So what I’ve done is simply replace this file with the one located at plugins/wc-vendors-pro/templates/store but that simply made the store page empty, any other instructions I need to follow? Thanks.

    Avi

    #16302
    WC Vendors Support
    Participant

    Copy it to /themes/yourtheme/wc-vendors/store/ not the plugins directory.

    #16304
    Avi
    Participant

    Hi @ben and @digitalchild ,

    I’ve done what Ben said, still the only change is that the shop page is completely empty. Please notice the ftp details I shared at one point in this thread if that can help.

    Avi

    #16415
    Avi
    Participant

    Still waiting on an update, I’ve had this specific problem since purchasing the plugin and It’s really stressing me out.

    Avi

    #16418
    WC Vendors Support
    Participant

    That’s the problem when you buy themes from a guy who hard codes HTML into PHP templates instead of using hooks and filters. It makes your integration a nightmare. If you had picked a different theme……….. @digitalchild will get back to you, but gotta remember, this is ultimately a theme issue we are helping out of the goodness of our hearts. The theme guy should be shot, buried, and theme destroyed. 😉

    #16487
    Avi
    Participant

    Thanks Ben,

    Guess it’s time to consider a new theme, anything I can ask to make sure a theme is compatible with your plugin?

    Still, I’d appreciate it if you found a solution somehow, but in the mean time I’ll start making plans.

    Avi

    #16489
    WC Vendors Support
    Participant

    If you ask the theme developer this question:

    “Do you HOOK INTO WooCommerce pages, or do you hard code your HTML into the php files?”

    If they say they hook, then they are a good theme developer, and doing it right. 🙂 If they say they hard code the HTML into the php files — RUN LIKE THE WIND and avoid that developers products at all costs. 🙂

Viewing 25 posts - 1 through 25 (of 25 total)
  • The forum ‘WC Vendors Pro Support’ is closed to new topics and replies.
This website uses cookies to ensure you get the best experience on our website.