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NOTICE: We've Moved to a Ticket System for Support

As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system.Β  This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.

If you are a WC Vendors Pro customer please open a support ticket here. 

If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.

The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.

https://docs.wcvendors.com/

Thank you to all of our customers!

 

Viewing 15 posts - 1 through 15 (of 15 total)
  • Author
    Posts
  • #8917
    NAPLPM
    Participant

    Hi there,

    First of all thanks so much for this amazing plugin! I’m having an issue with the vendor store page, the custom header (with the vendor store description) is not showing up. Please check this example: http://igfitlife.responsivemedia.nyc/vendors/super-vendor-shop/
    Also, how should I do to customize the template for the vendor shop page?

    Thanks so much!

    Best,

    Martin

    #8918
    WC Vendors Support
    Participant

    Hi Martin,

    You’re welcome! πŸ™‚ Glad to see a new member here.

    If the custom header is not showing up, could you please check if this file exists in your theme folder?

    /wp-content/themes/yourtheme/woocommerce.php

    Check in both the child theme folder if you are running a child theme, AND the parent theme folder.

    If that file does exist, your theme is not 100% WooCommerce compatible. You’ll want to send your theme author to ( http://docs.woothemes.com/document/third-party-custom-theme-compatibility/ ) and show them the part that says “Note: When creating woocommerce.php in your theme’s folder, you will not be able to override the woocommerce/archive-product.php custom template as woocommerce.php has priority over archive-product.php. The theme author will have to fix it, because he didn’t do his job properly when designing the theme.

    If that file does not exist, then, oddly enough, it’s STILL a theme related issue, but a different one to the one you see typed about above. πŸ™‚ The theme guy will have to fix his archive-product.php template to include all of the required hooks and filters that plugins use to hook into that template. Chances are, he deleted some.

    Ben

    #8919
    NAPLPM
    Participant

    Ben,

    Thanks so much for your fast response! I’ll check that out, and will contact the theme author.

    Best,

    Martin

    #9122
    hacktron
    Participant

    Hello,

    I also want to first thank you for such a great plugin, looking forward to the pro version so keep us updated!

    I have a very similar issue as “NAPLPM”, I also do not see any custom header on the vendor’s “shop page” (example.com/vendors/vendor). However, I do see the custom header show as it should on each of the vendors individual product pages (example.com/shop/category/sub-category/product).

    Can you provide some insight as to where I should be looking to fix this issue?

    Thanks!

    #9123
    WC Vendors Support
    Participant

    Hi Hacktron,

    Do you have a /wp-content/themes/yourtheme/woocommerce.php or /wp-content/themes/yourtheme-child/woocommerce.php file?

    #9126
    hacktron
    Participant

    Yes, I do. I am now trying to figure out how the theme I am using, woocommerce, and wc-vendors variables are linked, so I can resolve the issue.

    #9127
    WC Vendors Support
    Participant

    If that file exists, then your theme is *not* 100% WooCommerce compatible. You’ll have to either:

    1.) Make your theme fully compatible by removing the woocommerce.php file and templating it out properly.

    2.) Tell the theme author that they are weak hacks who band-aided their theme to work with most of WooCommerce, and that their theme is not 100% woocommerce compatible, and show them this page:

    http://docs.woothemes.com/document/third-party-custom-theme-compatibility/

    Note: When creating woocommerce.php in your theme’s folder, you will not be able to override the woocommerce/archive-product.php custom template as woocommerce.php has priority over archive-product.php.

    3.) Switch themes to a different theme.

    #9155
    hacktron
    Participant

    Hi Ben,

    Thanks for the insight. I have confirmed that the theme I was using by themeco (x-theme) is not 100% compatible with woocommerce because they only used the “woocommerce_content()” to catch all data.

    I edited the “woocommerce.php” file being used in the theme to adjust where “woocommerce_content()” is used in the template, and overwrite the “archive-product.php” by adding it into my theme to be used where “woocommerce_content()” is failing.

    Quick fix, but its working. Too bad themeco, a very popular theme developer cannot keep this up to date.

    Again thanks and looking forward to that pro version!

    #13148
    step8601
    Participant

    very important thread, thanks for this, now researching the theme that i’d like to use, so glad i found this thread

    #13908
    John
    Participant

    Hello everyone,

    I have tried everything. But it seems that I’m having a different issue. I cant get the header to work. You can see how it looks here. http://mtdgrafx.ipage.com/eliux/vendors/etxart-panno/

    I was thinking that maybe the theme is not 100% woocommerce.

    #13925
    WC Vendors Support
    Participant

    @mtdgrafx — It’s weird that your theme is showing a header image that is “http://themes.fuelthemes.net/uberstore/wp-content/uploads/2014/02/shop-header.jpg” which doesnt exist. Kinda weird for a theme to call files from the theme developers webserver.

    Anyhow, test with the Storefront from WooThemes theme. If it works there, your theme is not 100% woo compatible.

    #13928
    John
    Participant

    Thanks for the quick reply @ben

    I actually tried that. And I get this http://mtdgrafx.ipage.com/eliux/vendors/etxart-panno/

    Is there suppose to be a upload file option in the Store Settings page?

    Thanks

    #13931
    WC Vendors Support
    Participant

    Oops, you’re running Free, not Pro.

    In Free you can click the Add Media button above the Shop Description to add images. All the fancy stuff is reserved for WC Vendors Pro. πŸ™‚

    #13933
    John
    Participant

    got you!! Awesome. I’ll get it then.

    Thanks for your time @ben

    • This reply was modified 7 years, 2 months ago by John.
    #32515
    Mads kronborg
    Participant

    @hacktron do you mind sharing you code with me? X theme does not seem to have solved this tiring issue yet, but cannot get it to work porperly. PS. I am not great with PHP but know where to put it πŸ™‚ It would really be a massive help!

Viewing 15 posts - 1 through 15 (of 15 total)
  • The forum ‘WC Vendors Free Support’ is closed to new topics and replies.
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