VENDORS CONNECT ACCESS TOKEN

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NOTICE: We've Moved to a Ticket System for Support

As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system.  This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.

If you are a WC Vendors Pro customer please open a support ticket here. 

If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.

Thank you to all of our customers!

 

This topic contains 15 replies, has 3 voices, and was last updated by  Le fur 1 year, 1 month ago.

Viewing 16 posts - 1 through 16 (of 16 total)
  • Author
    Posts
  • #70300

    Le fur
    Participant

    dear,

    I already configured my own admin stripe account.
    When i want’s to configure vendor stripe account, click on sign up works but after i have a pop up asking to get a new access token …
    And i don’t know what to do, i found nothing on it.

    Could you help me please

    Thanks

    #70398

    Anna
    Keymaster

    @elodielf
    Hello,
    Please go to your Stripe account and check this setting:
    Ensure that the redirect uri in your Stripe connect platform settings (Stripe account > connect > settings > platform settings .. uri redirect) is set to your site url with https (you msut have SSL to use Stirpe).
    So, it should be a redirect like this: https://your-site-here.com
    NO www should be included, either.

    Please check this, and if you needed to change it– test and reply back with your results.

    #70602

    Le fur
    Participant

    Hi
    thanks for your answer

    So i did it, i add url redirect with https but now i have a 500 error (see in attached files)

    Do you know why ?

    Thanks

    Augustin

    • This reply was modified 1 year, 2 months ago by  Anna. Reason: privacy
    #70853

    Le fur
    Participant

    HI
    Do you have any solution ?

    #72583

    Le fur
    Participant

    Hi

    Sorry to disturb you again but i still need help as my previous message ?

    Could you help me ?

    thanks

    Augustin

    #72622

    Anna
    Keymaster

    Hello,
    Do you have SSL enabled on your site?
    It is required by Stripe.
    And if you do not have SSL enabled, the https will not work, only http

    #72645

    Le fur
    Participant

    Dear

    Has you can see i have a SSL installed on my website

    And https works : https://brenda2.com/

    So do you know where could come from the problem ?

    Thanks

    Augustin

    #72778

    Anna
    Keymaster

    Hello,
    From this image, it appears that some of your website information is blank. Have you filled in the URL and name of your website, and tested the oAuth flow?
    https://www.wcvendors.com/wp-content/uploads/rtMedia/topics/70602/2017/07/stripe-url-settings.png

    Also, with 500 errors, this should be showing in your error_log. Can you check your error_log and copy/paste the last 50 lines or so in a reply?

    #73557

    Le fur
    Participant

    Dear,
    Thanks for your answer

    sorry for the dealy i was out of my office

    Yes i filled the website url and name. When i test the oAUTH flow i have a white page with this url :
    https://brenda2.com/mon-compte/?scope=read_write&code=ac_BDRGeudnivPNG2N90DmBaAVyaCxLpeVR

    here woocommerce logs :

    
    ### WordPress Environment ###
    
    Home URL: http://brenda2.com
    Site URL: http://brenda2.com
    WC Version: 3.1.1
    Log Directory Writable: ✔
    WP Version: 4.7.5
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: fr_FR
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.0.21
    PHP Post Max Size: 64 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 16000
    cURL Version: 7.38.0
    OpenSSL/1.0.1t
    
    SUHOSIN Installed: –
    MySQL Version: 5.6.34
    Max Upload Size: 64 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 3.0.8
    WC Database Prefix: wp_
    woocommerce_sessions: ✔
    woocommerce_api_keys: ✔
    woocommerce_attribute_taxonomies: ✔
    woocommerce_downloadable_product_permissions: ✔
    woocommerce_order_items: ✔
    woocommerce_order_itemmeta: ✔
    woocommerce_tax_rates: ✔
    woocommerce_tax_rate_locations: ✔
    woocommerce_shipping_zones: ✔
    woocommerce_shipping_zone_locations: ✔
    woocommerce_shipping_zone_methods: ✔
    woocommerce_payment_tokens: ✔
    woocommerce_payment_tokenmeta: ✔
    MaxMind GeoIP Database: ✔
    
    ### Security ###
    
    Secure connection (HTTPS): ❌Votre boutique n’utilise pas HTTPS. En savoir plus sur HTTPS et les certificats SSL.
    Hide errors from visitors: ✔
    
    ### Active Plugins (24) ###
    
    Akismet Anti-Spam: par Automattic – 3.3.3
    BackWPup: par Inpsyde GmbH – 3.4.1
    CMB2: par WebDevStudios – 2.2.4
    Contact Form 7: par Takayuki Miyoshi – 4.8
    Customizer Export/Import: par The Beaver Builder Team – 0.7
    Duplicate Post: par Enrico Battocchi – 3.2
    Duplicator: par Snap Creek – 1.2.12
    Additional Registration Attributes(Free): par FME Addons – 1.0.3
    Force Regenerate Thumbnails: par Pedro Elsner – 2.0.6
    Google Analytics Dashboard for WP (GADWP): par Alin Marcu – 5.1.1.1
    WPBakery Visual Composer: par Michael M - WPBakery.com – 5.1.1
    Loco Translate: par Tim Whitlock – 2.0.14
    MailChimp for WordPress: par ibericode – 4.1.5
    Newsletter: par Stefano Lissa & The Newsletter Team – 4.9.9
    Slider Revolution: par ThemePunch – 5.4.2
    Marketica Addons: par TokoPress – 4.1.1
    WC Vendors - Stripe Commissions & Gateway: par WC Vendors – 1.0.4
    WC Vendors: par WC Vendors – 1.9.12
    WooCommerce Simple Frontend Submission: par XtensionPress – 1.2
    Widget Importer & Exporter: par churchthemes.com – 1.4.5
    Simple Registration for WooCommerce: par Astoundify – 1.4.0
    WooCommerce: par Automattic – 3.1.1
    Importateur WordPress: par wordpressdotorg – 2.0.2
    Yoast SEO: par L’équipe Yoast – 4.8
    
    ### Settings ###
    
    API Enabled: ✔
    Force SSL: –
    Currency: EUR (€)
    Currency Position: right
    Thousand Separator: 
    Decimal Separator: ,
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    ### WC Pages ###
    
    Base boutique: #2720 - /shop/
    Panier: #2428 - /cart/
    Commande: #2441 - /checkout/
    Mon compte: #2442 - /mon-compte/
    
    ### Theme ###
    
    Name: Marketica WP
    Version: 4.1.1
    Author URL: http://www.toko.press
    Child Theme: ❌ – Si vous modifiez WooCommerce sur un thème parent que vous n’avez pas construit personnellement
    nous vous recommandons d’utiliser un thème enfant. Voir : Comment créer un thème enfant
    
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: marketica-wp/woocommerce/archive-product.php
    marketica-wp/woocommerce/cart/cross-sells.php
    marketica-wp/woocommerce/content-product.php
    marketica-wp/woocommerce/content-product_cat.php
    marketica-wp/woocommerce/content-single-product.php
    marketica-wp/woocommerce/global/wrapper-end.php
    marketica-wp/woocommerce/global/wrapper-start.php
    marketica-wp/woocommerce/loop/pagination.php
    marketica-wp/woocommerce/loop/rating.php
    marketica-wp/woocommerce/single-product/product-image.php version 3.0.2 est obsolète. La version du noyau est 3.1.0
    marketica-wp/woocommerce/single-product/product-thumbnails.php version 3.0.2 est obsolète. La version du noyau est 3.1.0
    marketica-wp/woocommerce/single-product/related.php
    marketica-wp/woocommerce/single-product/title.php
    marketica-wp/woocommerce/single-product/up-sells.php
    marketica-wp/woocommerce/single-product.php
    
    Outdated Templates: ❌Apprenez comment mettre à jour
    

    here the wc vendors log

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    04-04-2017 @ 15:59:16 – ===========================================================================================2551
    04-04-2017 @ 15:59:16 – Processing Order: 2551
    04-04-2017 @ 15:59:22 – Error: Your card was declined. Your request was in test mode, but used a non test card. For a list of valid test cards, visit: https://stripe.com/docs/testing.
    04-05-2017 @ 12:42:29 – ===========================================================================================2553
    04-05-2017 @ 12:42:29 – Processing Order: 2553
    04-05-2017 @ 12:42:31 – Order Dues Array
    (
    [4] => Array
    (
    [3] => Array
    (
    [vendor_id] => 4
    [product_id] => 2540
    [commission] => 0.5
    [shipping] => 0
    [tax] => 0
    [qty] => 1
    [total] => 0.5
    )

    )

    [1] => Array
    (
    [3] => Array
    (
    [vendor_id] => 1
    [product_id] => 2540
    [commission] => 0.5
    [shipping] => 0
    [tax] => 0
    [qty] => 1
    [total] => 0.5
    )

    )

    )

    04-05-2017 @ 12:42:31 – Admin dues order data Array
    (
    [currency] => eur
    [description] => market – Order 2553
    [amount] => 100
    )

    04-05-2017 @ 12:42:32 – ===========================================================================================2553
    04-05-2017 @ 16:51:34 – ===========================================================================================2555
    04-05-2017 @ 16:51:34 – Processing Order: 2555
    04-05-2017 @ 16:51:35 – Order Dues Array
    (
    [1] => Array
    (
    [5] => Array
    (
    [vendor_id] => 1
    [product_id] => 1369
    [commission] => 60
    [shipping] => 0
    [tax] => 0
    [qty] => 1
    [total] => 60
    )

    )

    )

    04-05-2017 @ 16:51:35 – Admin dues order data Array
    (
    [currency] => eur
    [description] => market – Order 2555
    [amount] => 6000
    )

    04-05-2017 @ 16:51:37 – ===========================================================================================2555
    04-07-2017 @ 15:33:46 – ===========================================================================================2750
    04-07-2017 @ 15:33:46 – Processing Order: 2750
    04-07-2017 @ 15:33:48 – Order Dues Array
    (
    [4] => Array
    (
    [6] => Array
    (
    [vendor_id] => 4
    [product_id] => 2540
    [commission] => 0.5
    [shipping] => 0
    [tax] => 0
    [qty] => 1
    [total] => 0.5
    )

    )

    [1] => Array
    (
    [6] => Array
    (
    [vendor_id] => 1
    [product_id] => 2540
    [commission] => 0.5
    [shipping] => 0
    [tax] => 0
    [qty] => 1
    [total] => 0.5
    )

    )

    )

    04-07-2017 @ 15:33:48 – Admin dues order data Array
    (
    [currency] => eur
    [description] => K2 – Order 2750
    [amount] => 100
    )

    04-07-2017 @ 15:33:51 – ===========================================================================================2750
    04-18-2017 @ 09:17:39 – ===========================================================================================2839
    04-18-2017 @ 09:17:39 – Processing Order: 2839
    04-18-2017 @ 09:17:40 – Order Dues Array
    (
    [4] => Array
    (
    [8] => Array
    (
    [vendor_id] => 4
    [product_id] => 2540
    [commission] => 0.5
    [shipping] => 0
    [tax] => 0
    [qty] => 1
    [total] => 0.5
    )

    )

    [1] => Array
    (
    [8] => Array
    (
    [vendor_id] => 1
    [product_id] => 2540
    [commission] => 0.5
    [shipping] => 0
    [tax] => 0
    [qty] => 1
    [total] => 0.5
    )

    )

    )

    04-18-2017 @ 09:17:40 – Admin dues order data Array
    (
    [currency] => eur
    [description] => K2 – Order 2839
    [amount] => 100
    )

    04-18-2017 @ 09:17:42 – ===========================================================================================2839
    04-19-2017 @ 16:34:33 – ===========================================================================================2876
    04-19-2017 @ 16:34:33 – Processing Order: 2876
    04-19-2017 @ 16:34:33 – Please make sure your card details have been entered correctly and that your browser supports JavaScript.
    04-19-2017 @ 16:34:33 – Error: Please make sure your card details have been entered correctly and that your browser supports JavaScript.
    04-19-2017 @ 16:34:46 – ===========================================================================================2876
    04-19-2017 @ 16:34:46 – Processing Order: 2876
    04-19-2017 @ 16:34:48 – Order Dues Array
    (
    [4] => Array
    (
    [12] => Array
    (
    [vendor_id] => 4
    [product_id] => 2540
    [commission] => 0.5
    [shipping] => 0
    [tax] => 0
    [qty] => 1
    [total] => 0.5
    )

    )

    [1] => Array
    (
    [12] => Array
    (
    [vendor_id] => 1
    [product_id] => 2540
    [commission] => 0.5
    [shipping] => 0
    [tax] => 0
    [qty] => 1
    [total] => 0.5
    )

    )

    )

    04-19-2017 @ 16:34:48 – Admin dues order data Array
    (
    [currency] => eur
    [description] => K2 – Order 2876
    [amount] => 100
    )

    04-19-2017 @ 16:34:50 – ===========================================================================================2876
    04-24-2017 @ 16:03:54 – ===========================================================================================3582
    04-24-2017 @ 16:03:54 – Processing Order: 3582
    04-24-2017 @ 16:03:55 – Customer ID: cus_AQorhH5vIWO6Bs
    04-24-2017 @ 16:03:55 – Order Dues Array
    (
    [4] => Array
    (
    [14] => Array
    (
    [vendor_id] => 4
    [product_id] => 2540
    [commission] => 0.5
    [shipping] => 0
    [tax] => 0
    [qty] => 1
    [total] => 0.5
    )

    )

    [1] => Array
    (
    [14] => Array
    (
    [vendor_id] => 1
    [product_id] => 2540
    [commission] => 0.5
    [shipping] => 0
    [tax] => 0
    [qty] => 1
    [total] => 0.5
    )

    )

    )

    04-24-2017 @ 16:03:55 – Admin dues order data Array
    (
    [currency] => eur
    [description] => K² – Order 3582
    [amount] => 100
    )

    04-24-2017 @ 16:03:57 – ===========================================================================================3582
    05-01-2017 @ 18:34:12 – ===========================================================================================3619
    05-01-2017 @ 18:34:12 – Processing Order: 3619
    05-01-2017 @ 18:34:13 – Please make sure your card details have been entered correctly and that your browser supports JavaScript.
    05-01-2017 @ 18:34:13 – Error: Please make sure your card details have been entered correctly and that your browser supports JavaScript.
    05-01-2017 @ 18:35:16 – ===========================================================================================3619
    05-01-2017 @ 18:35:16 – Processing Order: 3619
    05-01-2017 @ 18:35:17 – Order Dues Array
    (
    [13] => Array
    (
    [18] => Array
    (
    [vendor_id] => 13
    [product_id] => 3615
    [commission] => 6
    [shipping] => 0
    [tax] => 0
    [qty] => 1
    [total] => 6
    )

    )

    [1] => Array
    (
    [18] => Array
    (
    [vendor_id] => 1
    [product_id] => 3615
    [commission] => 44
    [shipping] => 0
    [tax] => 0
    [qty] => 1
    [total] => 44
    )

    )

    )

    05-01-2017 @ 18:35:17 – Admin dues order data Array
    (
    [currency] => eur
    [description] => K² – Order 3619
    [amount] => 5000
    )

    05-01-2017 @ 18:35:19 – ===========================================================================================3619
    05-18-2017 @ 15:40:34 – ===========================================================================================3659
    05-18-2017 @ 15:40:34 – Processing Order: 3659
    05-18-2017 @ 15:40:36 – Order Dues Array
    (
    [13] => Array
    (
    [20] => Array
    (
    [vendor_id] => 13
    [product_id] => 3567
    [commission] => 0.75
    [shipping] => 0
    [tax] => 0
    [qty] => 1
    [total] => 0.75
    )

    [21] => Array
    (
    [vendor_id] => 13
    [product_id] => 3615
    [commission] => 45
    [shipping] => 0
    [tax] => 0
    [qty] => 1
    [total] => 45
    )

    )

    [1] => Array
    (
    [20] => Array
    (
    [vendor_id] => 1
    [product_id] => 3567
    [commission] => 0.25
    [shipping] => 0
    [tax] => 0
    [qty] => 1
    [total] => 0.25
    )

    [21] => Array
    (
    [vendor_id] => 1
    [product_id] => 3615
    [commission] => 5
    [shipping] => 5
    [tax] => 0
    [qty] => 1
    [total] => 10
    )

    )

    )

    05-18-2017 @ 15:40:36 – Admin dues order data Array
    (
    [currency] => eur
    [description] => K² – Order 3659
    [amount] => 5600
    )

    05-18-2017 @ 15:40:41 – ===========================================================================================3659
    05-18-2017 @ 15:51:33 – ===========================================================================================3661
    05-18-2017 @ 15:51:33 – Processing Order: 3661
    05-18-2017 @ 15:51:33 – Customer ID: cus_AgBEaQhXdbHvxn
    05-18-2017 @ 15:51:33 – Order Dues Array
    (
    [13] => Array
    (
    [25] => Array
    (
    [vendor_id] => 13
    [product_id] => 3615
    [commission] => 45
    [shipping] => 0
    [tax] => 0
    [qty] => 1
    [total] => 45
    )

    )

    [1] => Array
    (
    [25] => Array
    (
    [vendor_id] => 1
    [product_id] => 3615
    [commission] => 5
    [shipping] => 0
    [tax] => 0
    [qty] => 1
    [total] => 5
    )

    )

    )

    05-18-2017 @ 15:51:33 – Admin dues order data Array
    (
    [currency] => eur
    [description] => K² – Order 3661
    [amount] => 5000
    )

    05-18-2017 @ 15:51:38 – ===========================================================================================3661
    07-10-2017 @ 10:32:49 – ===========================================================================================3762
    07-10-2017 @ 10:32:49 – Processing Order: 3762
    07-10-2017 @ 10:32:49 – Customer ID: cus_AgBEaQhXdbHvxn
    07-10-2017 @ 10:32:49 – Order Dues Array
    (
    [13] => Array
    (
    [27] => Array
    (
    [vendor_id] => 13
    [product_id] => 2540
    [commission] => 0.9
    [shipping] => 0
    [tax] => 0
    [qty] => 1
    [total] => 0.9
    )

    )

    [1] => Array
    (
    [27] => Array
    (
    [vendor_id] => 1
    [product_id] => 2540
    [commission] => 0.1
    [shipping] => 0
    [tax] => 0
    [qty] => 1
    [total] => 0.1
    )

    )

    )

    07-10-2017 @ 10:32:49 – Admin dues order data Array
    (
    [currency] => eur
    [description] => K² – Order 3762
    [amount] => 100
    )

    07-10-2017 @ 10:32:52 – ===========================================================================================3762
    07-10-2017 @ 10:42:44 – ===========================================================================================3764
    07-10-2017 @ 10:42:44 – Processing Order: 3764
    07-10-2017 @ 10:42:44 – Customer ID: cus_AgBEaQhXdbHvxn
    07-10-2017 @ 10:42:44 – Order Dues Array
    (
    [13] => Array
    (
    [29] => Array
    (
    [vendor_id] => 13
    [product_id] => 2540
    [commission] => 0.9
    [shipping] => 0
    [tax] => 0
    [qty] => 1
    [total] => 0.9
    )

    )

    [1] => Array
    (
    [29] => Array
    (
    [vendor_id] => 1
    [product_id] => 2540
    [commission] => 0.1
    [shipping] => 0
    [tax] => 0
    [qty] => 1
    [total] => 0.1
    )

    )

    )

    07-10-2017 @ 10:42:44 – Admin dues order data Array
    (
    [currency] => eur
    [description] => K² – Order 3764
    [amount] => 100
    )

    07-10-2017 @ 10:42:45 – Error: This API call cannot be made with a publishable API key. Please use a secret API key. You can find a list of your API keys at https://dashboard.stripe.com/account/apikeys.
    07-17-2017 @ 10:04:02 – ===========================================================================================3779
    07-17-2017 @ 10:04:02 – Processing Order: 3779
    07-17-2017 @ 10:04:02 – Customer ID: cus_AgBEaQhXdbHvxn
    07-17-2017 @ 10:04:02 – Order Dues Array
    (
    [21] => Array
    (
    [31] => Array
    (
    [vendor_id] => 21
    [product_id] => 3767
    [commission] => 0.9
    [shipping] => 0
    [tax] => 0
    [qty] => 1
    [total] => 0.9
    )

    )

    [1] => Array
    (
    [31] => Array
    (
    [vendor_id] => 1
    [product_id] => 3767
    [commission] => 0.1
    [shipping] => 5
    [tax] => 0
    [qty] => 1
    [total] => 5.1
    )

    )

    )

    07-17-2017 @ 10:04:02 – Admin dues order data Array
    (
    [currency] => eur
    [description] => K² – Order 3779
    [amount] => 600
    )

    07-17-2017 @ 10:04:03 – Error: This API call cannot be made with a publishable API key. Please use a secret API key. You can find a list of your API keys at https://dashboard.stripe.com/account/apikeys.
    Si vous aimez WooCommerce merci de nous laisser une notation ★★★★★. Un grand merci d’avance ! Obtenir la version 4.8.1

    Thanks for your patience

    Augustin

    #73573

    ben
    Keymaster

    You need to use SSL. http & stripe will not work. https and stripe will work.

    #73673

    Le fur
    Participant

    Hi

    Yes i know but my https url works fine : https://brenda2.com/

    I know that there is a SSL error but i don’t understand why …

    I use this certificat the Let’s Encrypt by ovh : https://www.ovh.com/fr/hebergement-web/ssl_mutualise.xml

    #73681

    Le fur
    Participant

    It works, i had to regenerate another time my ssl, i don’t kow why…

    I have an other question ? Sorry

    I boutgh stripe gateway commission, i looked your tutorial. My plugin is active, only stripe payment is active on woocommerce settings, but when i want’s to configured commissions, there is no stripe parameters only paypal. see in attached file

    Thanks for your anwser

    Augustin

    #73723

    Anna
    Keymaster

    Hello,
    Those configurations on that page are only for paypal adaptive payments.
    Stripe Commissions & Gateway plugin settings are located here: wp admin > woocommerce > settings > checkout > stripe connect

    However—- Stripe connect is ONLY instant payments- no scheduled or manual. Only instant split of commissions at checkout– the admin commission to the admin Stripe account, and the vendor’s commission to the vendor’s Stripe account.

    #73997

    Le fur
    Participant

    Thanks for your anwser…
    But i made some test and vendors not receiving the commission, only the admin .
    Vendor is connected and i think wc vendors settings are fine …

    #77383

    Le fur
    Participant

    Dear Again

    I still have some pb with stripe gateway parameters..

    First i’m working in TEST mode with stripe

    1. Vendors connection :
    When i’m going to vendors admin click on connect to stripe, everything goes correctly, they ask for my stripe account, i log in and after i’m redirected… But when i comeback to my admin settings, it says that i’m not connected …

    2. Vendors commission :
    It’s probably because of the first problem, but when i try to test my website, i buy a product form to the vendors, evrything is ok.. In my vendors webiste dashbord i have the sale and the commission informations (cf attached file) but when i’m going to my vendors stripe account i don’t have the commission

    Thanks for your quick anwser

    Augustin

    #77526

    Le fur
    Participant

    Dear i don’t have any answer from you, could you help me please ?
    Thanks

    Augustin

Viewing 16 posts - 1 through 16 (of 16 total)

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