Home Forums Stripe Commissions & Gateway Support Vendors Not Able to Connect to Stripe

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Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
    Posts
  • #41198
    Fabian
    Participant

    I tested on two different vendors account. The 1st vendor had no stripe account. She clicked on the “Connect to Stripe” button and it redirected her to fill out the application for Stripe. Once she authorized everything and went back to her Pro Dashboard, the settings was still asking her to connect to Stripe. Before I went back to the pro-dashboard I got a strange message (looks like the code isn’t complete or something). Check image attached.

    I tried with a 2nd vendors account. I already had a separate Stripe account and proceeding to do the same as before. I clicked the button and was redirected to Stripe to fill out the application. Instead of filling it out I clicked that I already had an account. I signed in and got redirected to here: https://connect.stripe.com/oauth/authorize

    It says This page can’t be displayed

    #41212
    Fabian
    Participant

    After looking at it this morning (from last night) it still says that the account is not connected in the Pro Dashboard. But, on my Stripe (Main) account it shows that the vendor is connected. Why isn’t is showing up on the pro dashboard?

    #41222
    Fabian
    Participant

    I’m sorry for posting so much. I just want to make sure you know everything. I’ve recorded what I’ve been experiencing using Internet Explorer and Google Chrome. I tried connecting an acct and was unsuccessful. I checked into the Stripe dashboard and cannot see the connected account. It worked only once so way somehow (last night), but i deleted the connected account and re-tried it. Still no luck

    Here’s the video https://youtu.be/HzoVW7_jBTo

    #41326
    Anna
    Member

    Fabian,
    Are you still having this issue?
    You may have a plugin disrupting the OAuth.
    Please try deactivating all plugins except woocommerce, wc vendors, wc vendors pro and the wc vendors stripe gateway & commissions plugin and test to see if the issue is still occurring.

    #49192
    Megan Theodoro
    Participant

    I am having the exact same issue, can someone please assist in getting this resolved?

    #49276
    Anna
    Member

    @megtheodoro
    Please keep all future replies in regards to your Stripe question here: https://www.wcvendors.com/help/topic/commission-not-transferring-to-vendor/
    There is no need to keep pinging the OP with new replies, as your issue is likely unique. There is also no need to open multiple threads/replies in regards to your issue.

    #49979

    My first vendor had the same problem as Fabian. They sent me a screen shot that looks just like his screen shot. I looked at my Stripe dashboard for the connected accounts, and didn’t see any. I am sure I must be doing something wrong. Any ideas or links to documentation that I apparently missed? BTW I signed up for stripe last week, placed an order, received ACK from Stripe, and a message that the first deposit will take up to a week to show up in our bank account. My vendor is just as confused as I.

    Thanks

    #50849
    Chris
    Participant

    Hi All,

    I’m having an issue with this as well (same as what OP described… Stripe redirects my Vendor to some crazy screen – see image).

    Any thoughts on what the cause might be / how to fix?

    Thank you!

    #50869
    Chris
    Participant

    Disregard. I did not have a redirect URL set for the “Production” field in my Stripe settings. That fixed it.

    Thanks! 🙂

Viewing 9 posts - 1 through 9 (of 9 total)
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