Home Forums WC Vendors Pro Support Vendors not being recognized as vendors

NOTICE: We've Moved to a Ticket System for Support

As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system.  This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.

If you are a WC Vendors Pro customer please open a support ticket here. 

If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.

The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.

https://docs.wcvendors.com/

Thank you to all of our customers!

 

Viewing 9 posts - 51 through 59 (of 59 total)
  • Author
    Posts
  • #57864
    Heather
    Participant

    I’m on facebook if you want to use messenger to talk back & forth?
    https://www.facebook.com/Heathergray823

    #57867
    Heather
    Participant

    Thanks for all of your help, my domain is through go daddy, but a friend of a friend has the server.
    I have my c-panel credentials if you need them to do the install…or do you need more than that? server info, I don’t have any of that but can probably get them from him.

    #57878
    Anna
    Member

    Heather,
    I will try to connect with you tomorrow so we can work on this.
    This is my facebook, so if I contact you via facebook – that’s me.

    #57884
    Heather
    Participant

    Ok, sounds good. do you have a time frame? day? evening?
    Thank you

    #57938
    Anna
    Member

    Heather,
    In a private reply, please send me the cpanel username & login, and I will check to see if there are some tables in the db that can be dropped. We can try to use a clean slate WITHOUT completely erasing your site again.

    If that does not work, then we need to start form scratch- fresh wp install, fresh storefront install, woocommerce, wc vendors and wc vendors pro.

    If that doesn’t work, then you need to look into your server and talk with him about why your are unable to use js and jquery functions as normal.

    So, step 1. please provide the cpanel info so I can look for old tables that can be removed. Then we can make sure that we have removed everything from your site except WooCommerce, WC Vendors and WC Vendors Pro.

    #57962
    Heather
    Participant

    Cpanel is located at:
    GypsySpoonful.xyz/cpanel
    login: gypsyspoonful
    password: Zu43aRT@#

    It will give you a SSL error. Click proceed , the error will go away when my ssl cert is installed

    Thank you

    #57973
    Heather
    Participant

    The plugins I’d really like to be able to keep If they don’t jack things up are the Favorites plugin, Yith Wish List and Yith Gift Cards, popup maker, and turbo widgets if possible. But you said to only use authors which are reputable, I tried to look at reviews and how many installs of the plugin they had to gauge trustworthiness.

    #57977
    Anna
    Member

    Heather,
    I believe you are going to need to address this on the server side.
    I do not see anything on your site that should be so greatly affected by the plugins and the storefront theme.
    Somehow the normal script is being blocked.
    We have over 20k sites running WC Vendors- occasionally issues do arise, and we are happy to address them and fix issues if they are in our program. That’s why we are here.
    I cannot discern why your install s are not handling the uploader for images, and why the script is being blocked from time to time to prevent even accessing the uploader. 🙁

    I think I have gone as far as I can- all I could assist with at the time is advising you through swiping your install and starting fresh with ONLY storefront, woocommerce, wc vendors (configure it) and then wc vendors pro.
    Only then- after those is configured and properly working after testing, would you add any other plugins or design elements to the site.
    If storefront, woocommerce, wc vendors and wc vendors alone are not working on your site, then there is something wrong on the server end. The configuration of these three plugins with storefront is solid.

    #57982
    Heather
    Participant

    Ok, thank you. Will get back with you soon.

Viewing 9 posts - 51 through 59 (of 59 total)
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