WC shows order unpaid, Stripe shows payment collected

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This topic contains 8 replies, has 3 voices, and was last updated by  David R 1 year, 4 months ago.

Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
    Posts
  • #48709

    David R
    Participant

    This might be easier to solve over chat, if so, just let me know how you’d like to do that.

    Last night, someone “tried” to order six different products from four different vendors. WooCommerce shows only one order note:

    Unpaid order cancelled – time limit reached. Order status changed from Pending Payment to Cancelled.

    However, my Stripe Dashboard shows that three of the four vendors received payment, for which I collected fees. I have no clue what happened here, but it’s clearly messed up.

    At the time of the transaction, I was running the latest WCV, WCV Pro 1.3.7, the latest WooCommerce, and the latest WC Stripe gateway. Never had a problem like this before.

    #48712

    David R
    Participant

    May or may not be of any consequence, but I just realized that the one vendor who didn’t receive payment, according to Stripe, is a vendor who has vacation mode on.

    #48813

    Anna
    Keymaster

    David,
    SO the transaction for the vendor who did NOT receive payment was cancelled? The other three were successful, correct?
    Has that vendor had a successful transaction before? I am asking because perhaps the vendor does not have Stripe correctly connected.
    Out of the products ordered, was the one unpaid product order the ONLY product ordered form that vendor, or did that vendor receive payment for at least one product?

    I am just trying to narrow down whether the issue is with that vendor, in particular.

    #48880

    David R
    Participant

    SO the transaction for the vendor who did NOT receive payment was cancelled? The other three were successful, correct?

    Within Stripe’s dashboard, there’s no indication of a fourth vendor at all. Instead, it looks like the transaction went through successfully, but that only three vendors were involved. See image below.

    Has that vendor had a successful transaction before? I am asking because perhaps the vendor does not have Stripe correctly connected.

    The fourth vendor is Connected to Stripe, but has only ever received orders from customers paying through PayPal.

    Out of the products ordered, was the one unpaid product order the ONLY product ordered form that vendor, or did that vendor receive payment for at least one product?

    Within this order, this “excluded vendor” only had one item being purchased.

    _____
    Today, the customer attempted to place a new identical order. This time, WooCommerce shows the same message “Unpaid – timeout…” but Stripe shows nothing at all.

    #48891

    David R
    Participant

    It looks like there is some relevant info in the Stripe logs. I’ll attach screenshots and mark this as private. I imagine this will help @digitalchild.

    • This reply was modified 1 year, 4 months ago by  David R.
    #49011

    Anna
    Keymaster

    @dvrcthewrld
    Stand by.. I am getting assistance with this issue.

    #49041

    ben
    Keymaster

    Quick fyi — vacation mode will not impact commissions at all. All that entire feature does is just add a text notice at the top of a vendors store. It doesnt fire at all anywhere else for anything.

    #49132

    David R
    Participant

    Thanks, that’s what I thought, @ben, but I wasn’t absolutely certain. I knew there had been talk of possibly having it do more, so I thought I’d mention it.

    #49501

    David R
    Participant

    Any clue what happened? how to prevent it?

Viewing 9 posts - 1 through 9 (of 9 total)

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