WC Vendors Pro update

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NOTICE: We've Moved to a Ticket System for Support

As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system.  This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.

If you are a WC Vendors Pro customer please open a support ticket here. 

If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.

The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.

https://docs.wcvendors.com/

Thank you to all of our customers!

 

Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts
  • March 16, 2016 at 1:44 pm #27007
    Elsa Soares
    Participant

    Hi Ben,

    It seems wc vendors pro automatic update is not working and I’m not able to find the right way to do it.
    Can you give the knowledgebase link or your guidelines?

    Thanks

    March 16, 2016 at 3:24 pm #27014
    WC Vendors Support
    Participant

    Hi Elsa,

    Are you getting an error? If so, what’s the error?

    Ben

    March 16, 2016 at 3:31 pm #27016
    Elsa Soares
    Participant

    Hi Ben,

    No error.
    I want to update to WC Vendors Pro 1.2.3 and I’m afraid to lose my settings.
    Should I disable the WC Vendors Pro plugin first? Should I delete it? Should I replace it using FTP?

    March 16, 2016 at 4:17 pm #27022
    WC Vendors Support
    Participant

    Hi Elsa,

    Updating Pro will never cause you to lose your settings. The update is just the files. All of your settings are stored in your database. Simply go to your WordPress plugin updater, and let it update to v1.2.3 and all will be well. 🙂

    Cheers

    March 16, 2016 at 4:32 pm #27024
    Elsa Soares
    Participant

    I can’t see any updater!

    March 16, 2016 at 4:45 pm #27028
    Elsa Soares
    Participant

    I got the message: ‘Your plugins are all up to date.’,cbut so far I can not see the new version to update.
    Should I wait for the once a day update?

    March 16, 2016 at 7:51 pm #27038
    Elsa Soares
    Participant

    Despite WC Vendors Pro 1.2.2 is active the admin panel is displaying the message:
    ‘wc-vendors-pro has not been activated. Go to the settings page and enter the license key and license email to activate wc-vendors-pro.’

    March 16, 2016 at 7:53 pm #27039
    Elsa Soares
    Participant

    attached image

    March 16, 2016 at 8:22 pm #27042
    WC Vendors Support
    Participant

    Delete the text you see in both boxes, click Save Changes. Then enter the key & email again, and click Save Changes. That should do it! 🙂

    March 17, 2016 at 8:31 am #27085
    Elsa Soares
    Participant

    Hi Ben,

    Thanks for your support.
    Finally I was able to do the update.

    Wouldn’t be easier if there was information on how to update the plugin? In my case I had trouble doing it. 🙂

    Have a good day

  • Author
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