Home Forums WC Vendors Pro Support WCVendors Pro Automatic Update

NOTICE: We've Moved to a Ticket System for Support

As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system.  This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.

If you are a WC Vendors Pro customer please open a support ticket here. 

If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.

The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.

https://docs.wcvendors.com/

Thank you to all of our customers!

 

Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
    Posts
  • #37026
    HADI
    Participant

    Hi, is there supposed to be automatic download of WC Vendors Pro in wordpress (where I can click update at the plugin page)? I haven’t receive any update option for a couple of new version now.
    I’ve tried deactivate and activate again my license, but still now auto update. Is it normal that ‘License Key Status’ in my ‘WC Vendors Pro License’ page is ‘Deactivated’?
    My account page at you website here shows that license is activated and my website is listed there.

    #37033
    Arvid Viderberg
    Participant

    Try to deactivate you key at https://www.wcvendors.com/my-account/my-api-keys/, deactivate the plugin, activate the plugin and then activate the key again on your site.

    #37034
    HADI
    Participant

    Done that already before this. Still the issue is there.

    #37168
    WC Vendors Support
    Participant

    Can you ssh into your server and type: curl https://www.wcvendors.com/ and tell me what you get as output? If the output is the full HTML version of wcvendors.com that’s good just let me know if you dont get that.

    #37195
    David R
    Participant

    I’m having this issue as well. I received full html output.

    #37227
    WC Vendors Support
    Participant

    Current version of Pro is v1.3.3 as of today. If this isnt the version you have:

    1.) Is Pro activated and not nagging you in wp-admin to activate it?

    2.) Pro only checks every 24 hours for updates. If there is one found, it’ll let you know when it finds it. Of course, you can go to wp-admin > Dashboard > Updates > Check Again — to force checking for updates, it should show up by clicking that a few times to get it queued.

    If you aren’t seeing this, dont update — stop. We want to fix this. Please EMAIL me (ben at wcvendors.com) with your Pro API Key/Email/Order #, admin username/pass to your site, and your site URL, and I’ll check to figure out what’s fudging things up and will get Pro up to date for you. Do not email me until you have tried all the steps in this thread, and steps #1 & #2 in this post, otherwise you’ll probably be wasting both of our time (and we’ll send you a bill in the mail! lol). 🙂

    Thanks!

    #37245
    HADI
    Participant

    Hi Ben, i’ve done the curl ssh and i get the full website. Checked #1 and #2 also is OK for me; no warning of license not activated and i’ve tried force checking the update couple of times already before I even started this thread.

    My ‘License Key Status’ is still ‘Deactivated’ but there is green tick at the sides of License Key and License email field box though.

    Oh, I’m still on v1.3.2, I would like to resolve this issue first, then update using the automatic feature.

    #37280
    WC Vendors Support
    Participant

    Jamie has made the decision to write our own license API code. Currently, we are using WooThemes API Manager for your WC Vendors Pro licensing. The reason it has so many problems is because it’s a piece of shit, to be brutally honest. Jamie’s got the code written up for the licensing system to go live for Pro v1.4.0. If you’re having problems with the license software currently updating to the latest version of Pro, you’ll have to keep doing it until v1.4.0 and at that time you’ll be ready for smooth sailing.

    #37348
    HADI
    Participant

    haha. That’s quite a brutal piece of honesty. I’ll do it manually for now the updating. Thanks anyway!

Viewing 9 posts - 1 through 9 (of 9 total)
  • The forum ‘WC Vendors Pro Support’ is closed to new topics and replies.
This website uses cookies to ensure you get the best experience on our website.