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As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system.  This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.

If you are a WC Vendors Pro customer please open a support ticket here. 

If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.

The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.

https://docs.wcvendors.com/

Thank you to all of our customers!

 

Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts
  • #37398

    Hi,

    I am getting the following error whenever I am activating the WC Vendor

    Error is “The http://www.wcvendors.com page isn’t working http://www.wcvendors.com redirected you too many times”

    I had to deactivate all my plugin by changing the name of the plugin folder.

    I am pasting the system report for u guys, so that you can help me to fix this issue.

    System report is as follows when I deactivated the WC Vendor.

    
    ### WordPress Environment ###
    
    Home URL: https://www.wcvendors.com/wordpress
    Site URL: https://www.wcvendors.com/wordpress
    WC Version: 2.6.2
    Log Directory Writable: ✔
    WP Version: 4.5.3
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_GB
    
    ### Server Environment ###
    
    Server Info: Apache/2.4.9 (Win32) PHP/5.5.12
    PHP Version: ❌ 5.5.12 - We recommend a minimum PHP version of 5.6. See: How to update your PHP version
    PHP Post Max Size: 3 MB
    PHP Time Limit: 120
    PHP Max Input Vars: 2500
    cURL Version: 7.36.0
    OpenSSL/1.0.1g
    
    SUHOSIN Installed: –
    Max Upload Size: 3 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 2.6.2
    : 
    woocommerce_sessions: ✔
    woocommerce_api_keys: ✔
    woocommerce_attribute_taxonomies: ✔
    woocommerce_downloadable_product_permissions: ✔
    woocommerce_order_items: ✔
    woocommerce_order_itemmeta: ✔
    woocommerce_tax_rates: ✔
    woocommerce_tax_rate_locations: ✔
    woocommerce_shipping_zones: ✔
    woocommerce_shipping_zone_locations: ✔
    woocommerce_shipping_zone_methods: ✔
    woocommerce_payment_tokens: ✔
    woocommerce_payment_tokenmeta: ✔
    MaxMind GeoIP Database: ✔
    
    ### Active Plugins (8) ###
    
    Akismet: by Automattic – 3.1.11
    Hello Dolly: by Matt Mullenweg – 1.6
    Meta Slider: by Matcha Labs – 3.3.7
    WooCommerce Product Carousel Slider: by ADL Plugins – 2.0
    Social Icons: by ThemeGrill – 1.4
    Theme My Login: by Jeff Farthing – 6.4.5
    WooCommerce Shortcodes: by WooThemes
    Claudio Sanches – 1.0.0
    
    WooCommerce: by WooThemes – 2.6.2
    
    ### Settings ###
    
    Force SSL: –
    Currency: INR (₹)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    
    ### API ###
    
    API Enabled: ✔
    
    ### WC Pages ###
    
    Shop Base: #5 - /index.php/shop/
    Basket: #6 - /index.php/cart/
    Checkout: #7 - /index.php/checkout/
    My Account: #8 - /index.php/my-account/
    
    ### Taxonomies ###
    
    Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    ### Theme ###
    
    Name: Mystile
    Version: 1.3.12
    Author URL: http://www.woothemes.com
    Child Theme: ❌ – If you're modifying WooCommerce on a parent theme you didn't build personally
    then we recommend using a child theme. See: How to create a child theme
    
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: –
    

    2) System report when WC vendor is active

    
    ### WordPress Environment ###
    
    Home URL: https://www.wcvendors.com/wordpress
    Site URL: https://www.wcvendors.com/wordpress
    WC Version: 2.6.2
    Log Directory Writable: ✔
    WP Version: 4.5.3
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_GB
    
    ### Server Environment ###
    
    Server Info: Apache/2.4.9 (Win32) PHP/5.5.12
    PHP Version: ❌ 5.5.12 - We recommend a minimum PHP version of 5.6. See: How to update your PHP version
    PHP Post Max Size: 3 MB
    PHP Time Limit: 120
    PHP Max Input Vars: 2500
    cURL Version: 7.36.0
    OpenSSL/1.0.1g
    
    SUHOSIN Installed: –
    Max Upload Size: 3 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 2.6.2
    : 
    woocommerce_sessions: ✔
    woocommerce_api_keys: ✔
    woocommerce_attribute_taxonomies: ✔
    woocommerce_downloadable_product_permissions: ✔
    woocommerce_order_items: ✔
    woocommerce_order_itemmeta: ✔
    woocommerce_tax_rates: ✔
    woocommerce_tax_rate_locations: ✔
    woocommerce_shipping_zones: ✔
    woocommerce_shipping_zone_locations: ✔
    woocommerce_shipping_zone_methods: ✔
    woocommerce_payment_tokens: ✔
    woocommerce_payment_tokenmeta: ✔
    MaxMind GeoIP Database: ✔
    
    ### Active Plugins (9) ###
    
    Akismet: by Automattic – 3.1.11
    Hello Dolly: by Matt Mullenweg – 1.6
    Meta Slider: by Matcha Labs – 3.3.7
    WooCommerce Product Carousel Slider: by ADL Plugins – 2.0
    Social Icons: by ThemeGrill – 1.4
    Theme My Login: by Jeff Farthing – 6.4.5
    WC Vendors: by WC Vendors – 1.9.1
    WooCommerce Shortcodes: by WooThemes
    Claudio Sanches – 1.0.0
    
    WooCommerce: by WooThemes – 2.6.2
    
    ### Settings ###
    
    Force SSL: –
    Currency: INR (₹)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    
    ### API ###
    
    API Enabled: ✔
    
    ### WC Pages ###
    
    Shop Base: #5 - /index.php/shop/
    Basket: #6 - /index.php/cart/
    Checkout: #7 - /index.php/checkout/
    My Account: #8 - /index.php/my-account/
    
    ### Taxonomies ###
    
    Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    ### Theme ###
    
    Name: Mystile
    Version: 1.3.12
    Author URL: http://www.woothemes.com
    Child Theme: ❌ – If you're modifying WooCommerce on a parent theme you didn't build personally
    then we recommend using a child theme. See: How to create a child theme
    
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: –
    

    Looking forward to your help.

    I am not engineer nor any technical guy however, I am learning these skills and making my own website. So requesting you kindly give me a suggestion to fix this issue.

    Thanks

    Jitesh Siddhu

    #37475
    WC Vendors Support
    Participant

    Hi Jitesh:

    wp-admin > WooCommerce > WC Vendors > Pages — Make sure all are set correctly, and also the Pro & Feedback tabs if you are using WC Vendors Pro.
    wp-admin > WooCommerce > Settings > Accounts – Make sure the My Account page is set correctly

    Once you figure out which page isnt set, and set it, all should be well again.

    #37571

    Hi Ben,

    Thanks for your reply but I am not sure what do you mean by set correctly.

    Is the like selecting the right dropdown option against the given name?

    e.g.
    1) Vendor dashboard from the drop down front of the Vendor dashboard
    2) Shop settings front of Shop settings &
    3) Orders page from the drop down option for Orders page
    4) I have not decided the Vendor terms yet so I haven’t chosen any page from the drop down.

    I hope, I have done correctly. For your info I am sending you the screen shot of the page option.

    I am not using WC Vendor pro.

    let me know if I have followed your instructions correctly or not.

    Thanks
    Jitesh Siddhu

    #37604
    WC Vendors Support
    Participant

    I hope, I have done correctly. For your info I am sending you the screen shot of the page option.

    Yup, that looks correct. Save, and check if your problem still exists…..

    #37680

    Hi Ben,

    Things started to see and I can login as vendor into vendor dashboard.

    I can see the options like 1) View your store 2) Store setting 3) Add product 4) edit product

    But when I tapped on View your store, I am getting following error “The requested URL /wordpress/vendors/jyotishops/ was not found on this server”

    2) When I am tring to add the products, its not allowing me. I can go the dashboard and I can see the default page of adding the product but its not allowing me to add anything but the product description. I cant add any media, I cant add product data ( Product data screen showing me the following options in every tab, whether i go to general or inventory, shopping, screen is not changing and its showing two options i.e. Product url ( not working ) & button text.

    In short, I can able to login into the vendor account now but I cant see my store page and I cant add the products and its details.

    I am sure we can fix this issues as well.

    Looking forward to hearing from you.

    Thanks
    Jitesh Siddhu

    #37822
    WC Vendors Support
    Participant

    Sounds like your Permalinks arent set? wcvendors.com > KnowledgeBase > Setting Permalinks — Follow that and let me know!

    #38628

    Hi Ben,

    I am sorry I could not reply you for few days.

    Well, I have set up the Permalinks as its shown in the draft but i have the following issue…

    1) As vendor now have the few accessibility in product page, I can add the name, product descriptions, I can add product Image but I cant do the following…

    1) Its not allowing me to add any product data ( I have attached the screenshot for you, its showing the same details even after clicking on General, inventory or shipping..i think these button got disable I guess…

    2) Its now allowing me to add product gallery.

    3) Its not allowing me to add tags for the products.

    I have updated the PHP Version from 5.2.2 to 5.6.12

    In – short I got the access now but limited.

    #38634

    And i forgot to tell one more thing that when I activate the plugin, i face the same issue as vendor too. It wont allow me to add product as admin.

    but when i deactivate it i can add the products as admin.

    I face the same issue, it wont allow me to add product data and product gallery and tags.

    #38648
    Jamie
    Keymaster

    Hello,

    Are you able to confirm this is an issue when you only have the basic plugins enabled? WC + WCV and storefront theme?

    cheers

    Jamie.

    #38737

    Hi Jamie,

    Hope you are doing fine.

    I have only 7 plugins however as per your instruction I have deactivated all the plugins except WC and WOO Commerce but result is same 🙁

    I am using mystyle theme & its compatible with it.

Viewing 10 posts - 1 through 10 (of 10 total)
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