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This topic contains 2 replies, has 2 voices, and was last updated by  Malavika Gupta 6 months, 1 week ago.

  • Author
    Posts
  • #70118
     Malavika Gupta 
    @malavika-prav

    When a Vendor tries to Connect with Stripe from his Dashboard, the option to Login and connect to the already existing account does not come, it always takes them to the page where are required to fill up all the information and create an account.

    #70165
     Anna 
    WC Vendors Official Support
    @fervous

    @malavika-prav
    please check in the very top of the page- there should be an option to signin if they have an existing Stripe account.

    #70173
     Malavika Gupta 
    @malavika-prav

    Sorry for not being clear, I was aware of the Sign In link on the top right. My question should had been – even if you sign into your account, it stills asks for all the information as when you are not signed in (except for Saving Account info), although a few of the information are already saved in the account. In my test stripe account, the bank details and address and a few more are already saved but these do not get automatically populated in the page after you login. It is Stripe’s requirement to re-enter these information?

    I was going through Stripe Documents and also spoke with Stripe Support – If the user is already logged, they could directly connect their account through this page. Please see attached. Is this something not integrated in the Plugin?

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