Home Forums Stripe Commissions & Gateway Support Who Pays Stripe Fees

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Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts
  • #45571
    Corey Gautereaux
    Participant

    I can’t seem to find this here in the forums, but I thought I read somewhere in Stripe documentation that the vendors take on the fees that stripe charges. Is this correct and if so is it automatic or do I need to set that up in the WCVendors settings?

    Please advise and I am sorry if its on this forum already but I have spent 30 minutes looking for this issue.

    While I am here wasting your time 🙂 Do vendors initiate refunds or the site admin? I see an option in the woocommeerce orders section, but seems like that would need to be initiated by the vendor. I am gong to look for this answer after I submit.

    #45582
    Anna
    Member

    Corey,
    If you are using our Stripe Gateway & Commissions Plugin then Yes, the vendor will assume the transaction fees. This is the default setting in Stripe with the Connect configuration. You do not have to change any settings for this to happen.

    Vendors will handle the refunds. This would all be done within Stripe. If there is an issue with a transaction, then the vendor would need to refund the customer directly through Stripe.

    Let us know if you have any other questions. 🙂

    #45615
    Corey Gautereaux
    Participant

    Anna you rock!

    One last thing with Stripe and I’m good to go.

    I went through the sign up process like a vendor. I filled out the initial page with all my details and banking info then I got the attached page. Is this typical to get this? For regular everyday joes going through the process it seems like a page for the administrator of the site, not a vendor.

    I am also not sure a vendor will know what this means and what to do.

    Corey

    #45623
    Anna
    Member

    Nope- that’s not normal.
    You are right- that is not a page that the vendor should see at all- that looks like your vendor is trying to set up Stripe Connect, not connect to your platform.

    Now, were you having the vendor use the CONNECT TO STRIPE button on the store settings > payment page?

    If you want me to do so, I can quickly login and check how you have your client keys and stripe keys set up in your wp admin (I cannot check your actual Stripe Connect and Stripe setup, though). Reply with (PRIVATE REPLY) an admin login and password and I can take a look.

    #45624
    Corey Gautereaux
    Participant

    I got it figured out. The admin Stripe account didn’t have the redirect url for the Connect portion of it. Once I added that everything was gravy.

    Hey for Taxes, does it automatically round up/down to the nearest dollar? When I test things out, if I add a a product that is only a couple $$, tax show $0. If I make the product $10 tax shows $1 and if I make it $50 it shows as $4 even. I should say first that I added US State tax rates as a standard tax. I am using CA (California) as my tester which is 7.500%.

    Is there a way to make then NOT round up or down? I can’t seem to find that setting.

    #45644
    Corey Gautereaux
    Participant

    I am just going to keep my questions in this threads since you are responding nicely. In addition to the previous question about tax rates, I noticed in another thread someone had the same issue I am having with the “vendor return -shipping policies”. It seems they are supposed to have these options to manage in their dashboard but they are not there. Are you still planning to address this in the next update or was it addressed already and I am an odd duckling?

    Another question – can a customer initiate a cancellation from their order details or do they have to seek out the seller profile and send him a message?

    Thanks
    Corey

    #45652
    Anna
    Member

    Taxes.. that is going to be whatever you have set in WooCommerce. I was not aware of any rounding of taxes.. there might be a setting for that in WooCommerce.

    The shipping fields issue is the BuddyBoss OneSocial/Social Marketplace theme. They need to update their theme so that the templates reflect the changes we made in WC Vendors Pro v 1.3.7
    I have been in contact with them and they responded; saying they will be working on a release.
    you can revert to PRO 1.3.6 in the meantime if you need to. If you need the 1.3.6 zip let me know I can email it to you.

    As far as I know the customer would need to contact the vendor directly, as there is the possibility of an order having more than one vendor’s products in it.

    #45657
    Corey Gautereaux
    Participant

    I keep finding my own answers on some of these, but thanks for the replies. For future if someone has the same issue – WooCommerce has a default setting for the number of decimal places it displays. Mine was set to 0 for some reason. I set it to 2 decimal places and tested and now the tax do not round and display full rate.

    Thanks for the feedback on this BuddyBoss thing. Its a pretty important feature to have and I am sure my client would want it for their vendors. My concern with reverting back is – what am I losing by going back to a previous version and does this effect comparability with anything?.

    We are going to create gravity form and add it on the Orders so that a customer can give cancel reasons and submit a form to notify vendors from their orders rather than having to seek them out. Seems more user friendly. Is this type of feature a BuddyBoss or WCVendors concern. If yours, it would be something to look into adding. I know you don’t want to promote cancellations, but you don’t want t make it hard either.

    i am doing a lot of testing right now an for the most part things work great. I am sure I will have more questions so i will try and keep them to this thread if I don’t find the answer elsewhere here.

    Thanks again!

    #45665
    Corey Gautereaux
    Participant

    Also, can the commission be refunded once the split happens? My client want s to offer a refund of commission for cancels within 14 days

    Thanks again

    #45666
    WC Vendors Support
    Participant

    https://github.com/wcvendors/wcvendors/blob/eb77962712a1e90e40868ae9e698e699855472c9/classes/class-vendors.php#L190

    In English, this means that it is rounded UP if between 0.005+ and round down if it is between 0.00499999-. Since commissions are generally going to be a half penny difference unless you have some weird alternative currency going on, it would be rounded UP and given to the vendor.

Viewing 10 posts - 1 through 10 (of 10 total)
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