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Viewing 50 posts - 1 through 50 (of 132 total)
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  • Elsa Soares
    Participant

    Hi Anna,

    I changed the text ‘I have read and accepted the terms and conditions’ to Portuguese directly on html-vendor-signup.php file and now now it’s okay.
    However I still can not translate the text in a normal way.

    Elsa Soares
    Participant

    Hi,

    I hope you are well and healthy as I await your answer and 4 days have passed.

    Thanks

    Elsa Soares
    Participant

    Hi Anna,

    Do you have news so I can translate the missing term? 🙂
    Kind Regards

    in reply to: License activation system has been disabled #61797
    Elsa Soares
    Participant

    Ok Anna,
    Thanks

    in reply to: License activation system has been disabled #61621
    Elsa Soares
    Participant

    Attached file

    in reply to: License activation system has been disabled #61620
    Elsa Soares
    Participant

    Hi Anna,

    I never activated the license on my clone websites. I just do the cloning and nothing else.
    The message is still showing on live website https://www.bemvestir.moda.

    Thanks

    in reply to: License activation system has been disabled #61573
    Elsa Soares
    Participant

    Hi Anna,

    I do not use local site, but I usually clone my website in order to test the plugins and themes whenever there are updates.

    My main site:
    https://www.bemvestir.moda

    My clones sites:
    https://wordpress-83008-243789.cloudwaysapps.com
    https://wordpress-45020-243949.cloudwaysapps.com

    Please tell me which procedure should I take so that I can have the clone sites as well as how can I reactivate my license in the main site.

    Kind Regards

    Elsa Soares
    Participant

    Hi Anna,

    Yes I updated it.
    Last Friday I sent to [email protected] the pt_PT po/mo files WC Vendors 1.9.9 updated translations.

    Now the codes on files (/plugins/wc-vendors/classes/front/signup/class-vendor-signup.php line 53
    and /plugins/wc-vendors/templates/dashboard/denied.php line 33 are different and I can not translate) changed and I’m not able to translate it.

    Need your help.

    Elsa Soares
    Participant

    Hi,

    I just update WC Vendors to 1.9.10 and this error still persists.

    Kind Regards

    in reply to: http to https issue #59540
    Elsa Soares
    Participant

    Hi,

    This issue was related to a ‘thing’ called varnish. 🙂

    Yesterday I contacted my hosting company and for almost 1 hour the technician who assisted me failed to resolve the issue, saying lastly that it could be a situation related to the woocommerce or wcvendors plugins.
    Today the technician who assisted me quickly found that the error was related to such a thing ‘varnish’. They meanwhile configured the server from scratch and now everything is working normally.

    Many thanks @Anna and @Yasa for the help you gave me.

    in reply to: http to https issue #59537
    Elsa Soares
    Participant

    Hi Anna,

    Thanks for your support.
    Yes, the url for those buttons includes the https.
    I’ll have to contact my hosting company, hoping to solve this once and for all.

    Kind Regards

    in reply to: http to https issue #59503
    Elsa Soares
    Participant

    I placed the code on my site via sftp and it no longer breaks.
    However, I still can’t access from my account. From wp-login I can access normally.

    in reply to: http to https issue #59497
    Elsa Soares
    Participant

    Hi Yasa,

    Thanks again for your help.
    However with that code my website breaks.

    Regards

    in reply to: http to https issue #59476
    Elsa Soares
    Participant

    Hi Anna,

    Thanks for your help.

    I set WordPress Address (URL) and Site Address (URL) to https and saved my permalinks and didn’t work.
    Then I installed the Really Simple SSL plugin and set it up, but is still not possible to login via my account or pro dashboard.

    What more can be done to solve this?

    in reply to: Product Image Sizes #59474
    Elsa Soares
    Participant

    Hi Anna

    Yes, with that code the branding tab has been completely removed.

    Thanks

    in reply to: Product Image Sizes #59416
    Elsa Soares
    Participant

    Hi Anna,

    To partially solve this problem I will opt for Imsanity plugin and hide store banner and store icon on the vendor settings page.
    However, the above settings are not working as they should, since the word ‘branding’ and save ‘changes button’ are still visible.

    Appreciate your help

    Thanks

    in reply to: Product Image Sizes #58954
    Elsa Soares
    Participant

    Hi Anna,

    I’m pleased to note your open mind, considering the possibility of adding this feature.
    This will not only benefit all your customers but will also provide that wcvendors can be seen even more in a way as a plugin that is always on the cutting edge.
    My hat’s off for wcvendors!

    Kind Regards

    in reply to: Product Image Sizes #58903
    Elsa Soares
    Participant

    Hi Anna,

    Thank you for the reply and the tip of writing a css class for store banners.
    However, I’m curious to know how and the other platforms that use wcvendors proceed to achieve the homogeneity of size images. I think this’s a crucial aspect of a Multi-Vendor Platform.

    Kind Regards

    in reply to: Product image sizes #58434
    Elsa Soares
    Participant

    Hi,

    Congratulations @ryank and @ben.

    This subject is crucial and very important because images are the first to sell, being important to keep the site looking consistent.

    With the code referenced in https://gist.github.com/anonymous/1cf5ddc6ac1e9abd2d38 we are almost there, that is, the only aspect missing is the vendor being able to load the banner and the store icon with different dimensions.

    Changing to:

    if (is_page_template(‘product-edit.php’)) {
    add_action( ‘admin_init’, ‘block_vendors_from_uploading_images’ );
    }

    …is not working, because like that vendors are able to upload any image size.

    I am very grateful if you can indicate me the missing piece of the puzzle. 🙂

    Thanks

    in reply to: Can't translate vendors order statuses #54941
    Elsa Soares
    Participant

    I love helpful people! The code works perfectly. 🙂

    I’m very grateful to you Yasa. Best of luck with your site!

    Kind Regards
    Elsa Soares

    in reply to: Cancelled Order status #54933
    Elsa Soares
    Participant

    Hi Anna & Ben,

    Thanks for the clarification.

    Best Regards

    in reply to: Cancelled Order status #54839
    Elsa Soares
    Participant

    Hi Anna,

    Yes of course, so my initial question is solved, because with the new version the vendors are properly alerted.

    Maybe this is a silly or very basic question, but I could not find any information on how to renew my license that expires on 5 February. Do I have to go to the cart, add the product and make the purchase or is there another way to do it? In the meantime if I renew the license before the 5th, will I lose the remaining days?

    Kind Regards

    in reply to: Pre Sales Question about license renewal #54725
    Elsa Soares
    Participant

    Hi Ben,

    To renew my license should I add the product to cart and do the payment or is there another way of doing it?
    At this time my license is active until 4 or 5 February. If I make the renewal before that date will I miss those days or will the renewal date always remain unchanged?

    Thanks

    in reply to: Cancelled Order status #54645
    Elsa Soares
    Participant

    Hi Anna,

    I appreciate your care concerning my issue notifications and updates.

    I do not have any difficulty in doing the manual upgrade (via SFTP or admin). If you tell me that there is no problem, then I will follow your procedures – there’s nothing like seeing (doing) to believe. :), and I will do a back-up before the manual update.

    Regards

    in reply to: Media library issues #54598
    Elsa Soares
    Participant

    @thrivinglocally thanks for the sharing. I’ll have to check first if this results in my site.
    But it’s like you said, this gives me an opportunity to start some research or experiments.

    Regards
    Elsa Soares

    in reply to: Cancelled Order status #54597
    Elsa Soares
    Participant

    Hi Anna,

    Yes my licence is activated. I deativated the WC Vendors Pro plugin and activated it again and introduced my License Key and email and till now any notifications or uptdates were shown. And among all the installed plugins this is only happening with WC Vendors Pro. 🙁
    I would like to have the updates working normally, so I ask you to check what is happening, because apparently everything is fine with my side.

    In the meantime and to resolve the situation immediately:
    I am afraid of following your described procedure of deactivating and deleting the current WC Vendors Pro version, I will lose all the settings and preferences I have made. Shouldn’t be better overwriting WC Vendors Pro folder using SFTP?

    Kind Regards

    in reply to: Cancelled Order status #54575
    Elsa Soares
    Participant

    Hi Anna,

    Thanks for your support.

    I still can not update the plugin. 🙁
    Since January 28 for several times I did the verification with wp-admin/update-core.php and nothing happens.
    I appreciate your help because I need to update the new version.

    Regards

    in reply to: Cancelled Order status #54513
    Elsa Soares
    Participant

    Hi Anna,

    I did not realize that there was a new version, because the WC Vendors Pro v 1.3.8 did not generate the automatic update notice on the admin wordpress panel. This situation had already occurred in March 16, 2016 – WC Vendors Pro 1.2.3. I do not understand why most of the time automatic updates work and sometimes not. And this has only happened with WC Vendors Pro.

    In the meantime I did the verification with wp-admin/update-core.php and I’m waiting for the update.

    Concerning the cancelled status issue I appreciate that it can be fixed ASAP.

    Kind Regards

    in reply to: Cancelled Order status #54450
    Elsa Soares
    Participant

    Hi Anna,

    1 – No, I cannot see the order statuses in the right column -(http://www.bemvestir.moda/painel_do_vendedor/order/). Please check the attached image, to confirm what can be seen either by the customer and the vendor.

    2 – Ok, I appreciate that.

    3 – Only if it is now, because not too long ago (I can not confirm which version) it was possible for customer to cancel an order.

    Kind Regards

    in reply to: Cancelled Order status #54386
    Elsa Soares
    Participant

    Hi,

    1 – In fact we can not see any order statuses on pro dashboard, as we can see on customer my-account/orders dashboard (and this is vital information).
    2 – I did some tests and when an order is canceled, no email is sent, neither to the customer or to the vendor.
    3 – In addition, I note the customer’s option to cancel an order has been eliminated on customer my-account/orders.

    So the problem is that the vendor may be shipping an order, however canceled, and let’s agree this is a big bummer.

    I hope you can fix this ASAP.

    Regards

    in reply to: How normal user logged on applies to be a vendor #54384
    Elsa Soares
    Participant

    Hi Anna,

    I think it is obvious that the procedure for existing users who want to become vendors should be the same as that currently available.

    I thank you for informing me if this can be done or not.

    Regards

    in reply to: How normal user logged on applies to be a vendor #54282
    Elsa Soares
    Participant

    Hi,

    It is difficult to understand the behavior of your support regarding the time you take to answer my questions, which is not the first time it happens.

    And the harder it becomes to understand when I find your support is responding to other tickets more recently than mines.

    I think I deserve the same treatment as the other clients.

    So I’m waiting for your fast and efficient support.

    Regards
    Elsa Soares

    in reply to: Cancelled Order status #54281
    Elsa Soares
    Participant

    Hi,

    It is difficult to understand the behavior of your support regarding the time you take to answer my questions, which is not the first time it happens.

    And the harder it becomes to understand when I find your support is responding to other tickets more recently than mines.

    I think I deserve the same treatment as the other clients.

    So I’m waiting for your fast and efficient support.

    Regards
    Elsa Soares

    in reply to: How normal user logged on applies to be a vendor #53778
    Elsa Soares
    Participant

    Hi Ben,

    Once again I’m returning to this subject as I can not see any updates related to my request from 8 months ago.

    Registered users (excluding vendors) who have not made any purchase, have not had the opportunity to be required to read and accept the terms and conditions.
    I think this is important since a registered normal user may wish to become a vendor and must be confronted with the terms and conditions.

    I hope you can code that into the next release.

    Kind Regards

    in reply to: Shop header non responsive #51084
    Elsa Soares
    Participant

    Hi Anna,

    I have to confess to you I can not understand why you can not give me an example of style, even because there is an obvious error in your plugin, which correctly displays the banner loaded from ‘Default Store Banner’ on vendor’s individual page, but incorrectly in all other situations. And this can be confirmed either in my theme (Enfold) or in your demo.

    For all this, I think it would not be too much if you could give me an example of style code, so I could follow, just as a reference.

    Have a good night.

    Elsa Soares

    in reply to: Shop header non responsive #51050
    Elsa Soares
    Participant

    Hi Anna,

    Thank you for the reply.

    I used the same banner 1250×200 (http://www.bemvestir.moda/wp-content/uploads/2016/12/duty_free_shop_muc_banner33.jpg) for the situations I described.

    However I pasted the supplied code on my Quick CSS theme(Enfold) but I think it will be missing the said styles.
    Thus, I also need you to provide me with the code for those styles.

    Note: Please understand that I am just a fashion blogger with limited knowledge in this technical area.

    Regards

    Elsa Soaees

    in reply to: External URL and Button text #49414
    Elsa Soares
    Participant

    Thanks Anna for your support.

    Have a great day.

    in reply to: Media library issues #49335
    Elsa Soares
    Participant

    Hi Anna,

    1 – I think it’s a limitation that vendors can not access only their own images and we have to be limited to the “all or nothing“. However, I am clear with your answer.

    2- So vendors can not select more than one image at same time from media library. I think you could review this situation in future versions.

    Thank you for your support.

    Kind Regards

    Elsa Soares

    in reply to: External URL and Button text #49334
    Elsa Soares
    Participant

    Hi Anna,

    External URL – Thank you for the clarification, since I was not realizing the purpose for this option.

    Change the url of a product – So vendors can not change the URL and this is only restricted to the administrator; let us agree that this is nothing practical. I would like to know if there is a possibility in a future version to include the option for vendors to change the url of a product whenever the title’s product is changed.

    Regards

    Elsa Soares

    in reply to: External URL and Button text #49264
    Elsa Soares
    Participant

    Hi Anna,

    Thanks for the reply.

    I still can’t figure how vendors can set up products for external URL. However, as I want to prevent this from happening, I will keep this option disabled.

    I went to your Pro Dashboard Demo, edited a product, changed the title but the url did not change, always keeping the initial url. I appreciate your clarification on this.

    Also I’m very grateful if you can answer to my request – https://www.wcvendors.com/help/topic/media-library-issues/ and clarify my doubts.

    Kind Regards

    Elsa Soares

    in reply to: External URL and Button text #49182
    Elsa Soares
    Participant

    Hi,

    I wonder why you don’t answer to my requests.
    I can not understand your procedure.

    Regards

    Elsa Soares

    in reply to: Media library issues #48433
    Elsa Soares
    Participant

    Hi,

    Can you please answer to my questions:

    1 – is impossible to edit image ‘title’, ‘caption’, ‘alt text’and ‘description’.
    2 – can not select more than one image at same time from media library.

    Thanks

    in reply to: What is a shipping class #47142
    Elsa Soares
    Participant

    Hi Anna,

    I hope you can find a filter for it and give me the code, because this situation may cause doubt to vendors.

    Kind regards

    in reply to: What is a shipping class #47075
    Elsa Soares
    Participant

    Hi Anna,

    Now I’m confused, and I’m thinking I was unable to explain what I need to hide or I can not understand your last reply, since I do not have any zone or class created and anyway there’s the variable shipping class form on variations.

    Can you please be more specific, so I can understand.

    Thanks

    in reply to: What is a shipping class #46971
    Elsa Soares
    Participant

    Although it is possible to hide shipping class from the product form, it remains visible on variations.

    So how can I hide it also on variations?

    Thanks

    in reply to: Media library issues #46720
    Elsa Soares
    Participant

    Hi Anna,

    As I told you in my last answer this occurs only when the vendors use their media library.
    I contacted the author’s theme support and they corrected the misalignments.

    However:
    1 – is impossible to edit image ‘title’, ‘caption’, ‘alt text’and ‘description’.
    2 – can not select more than one image at same time from media library.

    This occurs whatever the theme is (Enfold, twenty fourteen, fifteen, sixteen…), so I think it’s related with wcvendors plugin.

    I appreciate your help

    Kind Regards

    in reply to: What is a shipping class #46681
    Elsa Soares
    Participant

    Hi Anna,

    Thanks for your answer and help.
    In fact it’s possible to hide shipping class from the product form.

    Have a great day.

    in reply to: What is a shipping class #46594
    Elsa Soares
    Participant

    I am attaching an image…

    in reply to: What is a shipping class #46593
    Elsa Soares
    Participant

    Hi Anna,

    When using WC Vendors Pro and the Vendor Shipping as a stand alone method, shouldn’t be the option of hiding the product shipping class box?

    I’ll be waiting for your clarification.

    Kind Regards

    in reply to: Media library issues #46185
    Elsa Soares
    Participant

    Hi Anna,

    I forgot to inform you that this occurs only when the vendors use their media library.
    Also they can not select more than one image at same time from media library.

    Regards

Viewing 50 posts - 1 through 50 (of 132 total)