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Viewing 18 posts - 1 through 18 (of 18 total)
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  • in reply to: Invalid API License Key #67578
    Bridget Antwi
    Participant

    Hey Anna @fervous, wanted to ask a quick question about the variations tab on the ‘add a product’ page (not sure if this is a wc vendors issue).

    When I select ‘variable product’on the ‘add a product’ page, it produces a list of options under the variations tab, however, when I select an option and press ‘go’, it doesn’t actually do anything. Instead, this message keeps coming up ‘Before you can add a variation you need to add some variation attributes on the Attributes tab.’

    I’ve added attributes from the admin page (sizes), but they don’t seem to appear on the ‘add a product’ page – I’m clearly not doing something right.

    Please can you tell me:

    1) How can the vendors create ‘terms’ so that they can add these terms to their product? (e.g. small $10, medium $20, large $30)
    2) How I can remove/hide the list of options under the variations tab (except perhaps terms)

    I hope this makes sense.

    Thanks v much,
    Bridget

    in reply to: Invalid API License Key #66470
    Bridget Antwi
    Participant

    Thanks Anna @FERVOUS ๐Ÿ™‚

    in reply to: Invalid API License Key #66243
    Bridget Antwi
    Participant

    Thanks @FERVOUS

    The reason I’m asking is because I want to product my site from spammers etc by hiding the product reviews input field (on the product detail page: https://howtobowl.co.uk/shop/candy-cake/)

    Is it possible to hide the product reviews input field for guest users, so the input field will only display if the user is a registered member?

    Thanks,
    Bridget

    in reply to: Invalid API License Key #66119
    Bridget Antwi
    Participant

    Thanks Anna @FERVOUS ๐Ÿ™‚

    I opened another thread earlier today but please ignore that.

    This was my question: When a vendor marks a product as shipped, on the buyer’s order page it still says that the order is processing. Iโ€™ve only been able to mark the order as complete from the admin panel. How can the vendor mark the order as complete so that it appears as ‘complete’ on the buyer’s order page?

    Thank you,
    Bridget

    in reply to: Invalid API License Key #66024
    Bridget Antwi
    Participant

    @FERVOUS you are actually amazing – thanks so much for this!

    Now I just need to figure out how to redirect the login and register pages in the header to the my-account page.

    I have a couple more WC vendor related Q’s that I haven’t been able to find answers for when I’ve searched the forum. Can I ask you those questions here? Or should I open a new chat?

    Thanks,
    Bridget

    in reply to: Invalid API License Key #65747
    Bridget Antwi
    Participant

    @FERVOUS thanks so much for your tips. This has worked – both for the image upload and the logging out issue.

    I’ll drop BuddyBoss a line about their log in issue.

    Is there an area on the site where the vendor can register on the my-account page? When I go onto https://howtobowl.co.uk/register it just reverts me back to the home page.

    Thanks

    in reply to: Invalid API License Key #65424
    Bridget Antwi
    Participant

    Hi @FERVOUS no worries at all. I hope you had a great Mothers Day ๐Ÿ™‚

    Yes, I’ve sorted out the Visual Composer stuff, but I’ve still got to figure out the error issue with the vendors. When I upload a product image as a vendor, the attached error message comes up, even after I change the image/size. After I log out and log back in again, sometimes the image uploader will then work. But it’s so temperamental, so it needs to be sorted before I launch. I’ve installed ‘Really Simple SSL’ but that hasn’t made much of a difference. So it may be connected to something else. Another issue I have is, when I go to upload a product, after I’ve filled out all the relevant info and go to ‘add product’ it logs me out. So annoying. I have to upload all of the info again.

    I’m not sure if these issues are connected but I’m really struggling to figure this out. I’ve got SO much to do before I launch lol. I’ve been working on this for almost a year.

    Anyway, thanks for your help Anna. I’m looking to hire a programmer to help with some of these issues (hopefully).

    Bridget

    in reply to: Invalid API License Key #65308
    Bridget Antwi
    Participant

    @FERVOUS

    Thanks for your response.

    Apologies, had I known there was no support on Sundays, I wouldn’t have expected a response. However, I would have hoped that I didn’t need to wait until Monday night to get a reply.

    As I’m paying for WC Vendors support, I thought you would be the best point of contact as you were the last person to work on the site. That’s all. I haven’t accused you of anything and I’m fully aware that you didn’t write that code.

    Thanks for your advice and for breaking things down.

    If possible, can you point me in the direction of your support opening hours and response time? So in future, I know how long the wait will be.

    Regards,
    Bridget

    in reply to: Invalid API License Key #65262
    Bridget Antwi
    Participant

    Hi @fervous @ben,

    I’ve been sending messages since the 14th with no reply. I am becoming concerned about the level of support.

    My site has been showing an error message since you worked on it. I haven’t done any work on the site since you last updated it.

    Please can you help me to resolve this issue? Urgently. And can you also explain to me what happened, so that I’m aware of the issue if it arises again?

    Regards,
    Bridget

    in reply to: Invalid API License Key #65130
    Bridget Antwi
    Participant

    Hi @fervous,

    I’ve just noticed an error on my homepage. https://howtobowl.co.uk/ Do you know how this could have happened? As you were the last person to work on the site, I’m assuming this error was as a result of one of the updates you did.

    Please can you help to restore the homepage back to how it was before you started working on it?

    Many thanks
    Bridget

    in reply to: Invalid API License Key #65128
    Bridget Antwi
    Participant

    Hi @FERVOUS,

    Thanks for resolving this issue.

    Do you have any screen grabs of the error message you got when trying to upload the plugin? I’ve been having issues uploading images onto my store when I log in as a vendor. I’m wondering if that might be somehow connected to this code.

    Thanks,
    Bridget

    in reply to: Invalid API License Key #64969
    Bridget Antwi
    Participant

    Hi @FERVOUS, yes, please update this for me.

    Thanks v much,
    Bridget

    in reply to: Exceeded Maximum Number of Activations #64897
    Bridget Antwi
    Participant

    Are you available? @ben

    in reply to: Exceeded maximum number of activations #64884
    Bridget Antwi
    Participant

    Hi,

    Iโ€™m having the same issue (Exceeded Maximum Number of Activations)

    I sent a message to a different thread requesting support but nobody has got back to me. (https://www.wcvendors.com/help/topic/exceeded-maximum-number-of-activations-2/#post-64883)

    I donโ€™t have a deactivate/delete button on my wc vendors account.

    Please can you help me to get this sorted? Can you manually delete my activation?

    Thanks,
    Bridget

    in reply to: Exceeded Maximum Number of Activations #64883
    Bridget Antwi
    Participant

    Hi,

    I sent a message to this thread two days ago. I would really appreciate a response asap as I’m having issues with my site.

    Thanks
    Bridget

    in reply to: License Renewal #64794
    Bridget Antwi
    Participant

    Hi Anna @FERVOUS apologies if this is a silly Q, I just need to know how this update works.

    If I purchase a new license, will my current users (with all of their information) be automatically transferred to my new license?

    And do I really need to pay for a new license (at $149) every year?

    Thanks
    Bridget

    in reply to: Exceeded Maximum Number of Activations #64719
    Bridget Antwi
    Participant

    Hi,

    I’m having the same issue (Exceeded Maximum Number of Activations)

    I’m trying to follow your instructions above (deactivate it there and then activate it on your site) but I don’t have a deactivate/delete button on my wc vendors account.

    Can you manually delete my activation?

    Thanks,
    Bridget

    in reply to: License Renewal #64718
    Bridget Antwi
    Participant

    Hello,

    Does it cost $149 to renew the WC vendors pro license? Does that mean I have to re-purchase wc vendors pro every year?

    My license expires at the end of this month. Will I have to purchase a new one the day before?

    Thanks
    Bridget

Viewing 18 posts - 1 through 18 (of 18 total)