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  • Stefan Bolboceanu
    Participant

    Sounds great!
    Thanks Anna!
    P.S: Something out of topic: I renewed my license yesterday. Do I need to update the new license on my site? My developer is in holiday and I don’t want to bother him for this šŸ™‚

    Stefan Bolboceanu
    Participant

    Hi Anna @fervous,

    I finally managed to finish the testing (with the “charge only once…” hidden using the code you gave us). As I said in my previous message, the issue still persists. Please find a detailed report below:

    Issue 1 (what I did step by step)
    a. hided the charge only once option using your code
    b. double-checked the user profile in wp-admin and the charge only once…” option was *unticked*
    c.Ā double-checked Ā the “charge only once…” option in Wp-admin/ Woocommerce/Settings/Delivery/Vendor Shipping and it was *unticked*
    d. login as a vendor (the profile you’ve created) and edit the delivery settings in dashboard/settings/delivery as follows:
    -default national delivery fee: Ā£3.50 (I entered a value here as you suggested),
    -minimum shipping charged per order = 0 (I tried with 0 and also no value added),
    -maximum shipping charged per order = Ā£5,
    -free shipping order = Ā£15
    -saved the settings
    ***This vendor has two different products in his shop: A=Ā£10 and B=Ā£5
    e. checked again the vendor profile in wp-admin/users and the “charge only once…”option is ticked (before saving the settings from the vendor dashboard it wasn’t).
    f. added 1 x A product (Ā£10) into the basket; the delivery is Ā£3.50
    g. added 10 x A product (Ā£100) into the basket; the delivery is still Ā£3.50 (but it should be free as it’s over the free shipping order threshold of Ā£15 the vendor setup previously in frontend)
    ***It looks like the system charges only once when you have only one product into the basket regardless the total value of the basket***
    h. added 1 x B product to the basket (alongside A); the delivery is going up to Ā£5 (the value added for “maximum shipping charged per order”), BUT it supposed to be free because the total value is over the free shipping threshold of Ā£15)

    CONCLUSIONS (when the charge only once option is hidden in frontend):
    A. the maximum shipping charged per order is working in a correct way
    B. the free shipping order is NOT working
    C. the “charge only once…” is working when more than one A product is added to the basket
    D. When adding a product B into the basket the delivery fee is equal with the maximum shipping charged per order (Ā£5 instead of 2 x Ā£3.5 which makes sense because the “maximum shipping charged per order” is working fine)
    IMPORTANT NOTE:
    In your previous message you asked me if I want the options “CHARGE ONLY ONCE…” completely hidden from Frontend. The short answer is “YES” I WOULD LIKE TO HIDE THESE OPTIONS (NOT TO REMOVE THEM)
    Am I understanding correctly, or you’ve done your testing for issue 1 WITHOUT the “charge only once…” option hidden. Is that correct?
    The only difference between the code we used before and the one you gave us is that your code is also forcing the value to be “no”, but the new code is acting in the same way.

    Let me give you a few more scenarios I did and I can’t explain the logic behind:

    scenario 2
    -default national delivery fee: Ā£3.50 (same as before),
    -minimum shipping charged per order = 0 (same as before)
    -maximum shipping charged per order = Ā£6 (previously Ā£5)
    -free shipping order = Ā£14 (previously Ā£15)
    MAXIMUM PRODUCT CHARGE = 2 (no value added previously)
    FREE SHIPPING PRODUCT = 20 (no value added previously)
    Ā *Add 10 X PRODUCT A into the basket (total value = Ā£100)
    -the shipping fee is Ā£2 (but it should be free as the free shipping product or free shipping order should override the “minimum product charge” option. ******AM I UNDERSTANDING CORRECTLY??
    -add 1 x product B to basket 9total value is now Ā£105) and the free delivery!!!! VERY ODD…
    -reduce the basket to 1 x A and 1X B (TOTAL VALUE IS Ā£15) and the system calculates free delivery!! Very odd!!!
    AS YOU CAN SEE, BY REDUCIG THE “FREE SHIPPING ORDER” AND INCREASING THE “MAXIMUM SHIPPING ORDER” BY Ā£1 AND ADDING FIGURES FOR “MAXIMUM SHIPPING PRODUCT” AND “FREE SHIPPING PRODUCT” THE SYSTEM IS ACTING DIFFERENTLY (IN A CORRECT WAY, APPART OF THE SHIPPING FEE OF Ā£2 WHEN ORDERING 10 X PRODUCT A)

    Conclusions and Questions:
    AA. free shipping order overrides free shipping product, but free shipping product is not working when only one product into basket
    Question: In theory, is the free shipping order overriding the free shipping product? If both settings have values entered, which one is picked by the system?

    -If “maximum product charge” and “free shipping product” are left blank(with no values), the “FREE SHIPPING ORDER” is not working with ONLY ONE PRODUCT in the basket (charges the default national shipping fee of 3.50) even if the value of the basket is over the “free shipping order” threshold. When adding another product from the same vendor in the basket the shipping is free.
    Conclusion: When having ONLY ONE PRODUCT in the basket, the system charges the “free shipping product” value enteredĀ in this tab or the “default national delivery fee”
    ****Question: When no values are provided for “maximum product charge” and “free shipping product”, does the system consider the “free shipping order” threshold? In theory…an order is an order regardless of how many products or how many types of product you have in your basket. AM I WRONG?

    -When the value for “maximum product charge” is higher than “default national shipping fee”, the systemĀ charges the default nationalĀ shipping fee (because the option “charge ONLY ONCE…” is ticked in backend. ***IS THIS HOW IT SUPPOSED TO BE?
    CONCLUSION: WHEN ONLY ONE TYPE OF PRODUCT (EVEN IF MORE OF THE SAME ITEM ARE PURCHASED)Ā IN THE BASKET, THE TOTAL VALUE OF THE BASKET DOESN’T CONSIDER ANY OF THE FREE SHIPPING THRESHOLDS

    -WHEN NO VALUES ARE ADDED FOR MAX SHIPPING ORDER OR FREE SHIPPING ORDER, WHEN ADDINGĀ A PRODUCT (OR MORE OF THE SAME) INTO THE BASKET IT CHARGES THE DEFAULT NATIONAL SHIPPING FEE (3.5). WHEN ADDING ANOTHER PRODUCT FROM THE SAME VENDOR, IT CHARGES TWICE OF THE NATIONAL DEFAULT FEE (Ā£7) EVEN IF THE MAX PRODUCT CHARGE” IS SET TO 4.5.
    Conclusion: The “maximum product charge ” IS NOT WORKING when no values are provided in the MAX SHIPPING ORDER OR FREE SHIPPING ORDER tabs.

    I could’ve continued with this testing, but I got tired to be honest. It took me more than a week to test in order to send you a very accurate report. I just want to make this work and also to make you guys aware of all these issues in order to make this plugin the best out there. This is a fantastic product (that’s why I renewed my license today :)) and it has to get better with our help (your users/customers and your dev team). I know it’s a lot and I appreciate it will take you a bit to replicate all these scenarios, but if you can come back to me with a timeframe (by when I should expect a reply) would be great.

    Thanks
    Stefan
    P.S: Please don’t forget: Everything I did was with the “charge only once…” option HIDDEN
    P.P.S: I can send you a few print screens with a some of the scenarios I tested (just to sustain my report)

    Stefan Bolboceanu
    Participant

    Hi Anna,

    Thanks for getting back to me with such a detailed reply. Just a small update:
    I am still working on it, but I might not have good news. So far I’ve seen the same behaviour, but I still have to test a few “scenarios” to realise where is the issue. I’ll get back to you with a full report once I’m done. Sorry for the delay and thanks again for your support.

    Thanks
    Stefan

    Stefan Bolboceanu
    Participant

    Hi Ana,
    I hope you enjoyed the weekend. I just wanted to double check if you’ve had a chance to look into this. I would like to launch the website by the end of this month and not sure what’s the best thing to do until I don’t hear from you:
    -to fix those issues if you can provide a solution
    -to hide a few options or change their name until you can provide a viable solution.
    Either way, I need your help šŸ™

    Thanks
    Stefan

    Stefan Bolboceanu
    Participant

    Hi Anna,

    Thanks for getting back to me. Whatever your conclusion will be after testing, please let me know. At least I know what’s the best thing to do going forward.

    Thank you very much for your help and support!
    Stefan

    Stefan Bolboceanu
    Participant

    Anna,

    You could’ve said this 10 days ago…Anyway, let me explain you in more details:

    ISSUE 1: The free shipping order (the shipping threshold) is not working AT ALL when:

    A. Default national delivery (The default shipping fee within your country, this can be overridden on a per product basis. IF NO VALUE IS PROVIDED AND NEITHER IS SET TO BE FREE, it will default to the admin setting of Ā£5.00) is left BLANK (without an actual figure)-
    If I am ordering below the threshold I am charged the default rate of Ā£5. If the total order value is over the free shipping order threshold, the default shipping fee remains there.
    If I enter 5 in the Default national delivery tab (which is exactly the same as the default fee of Ā£5) when the total order value is over the threshold , the shipping is free (is calculated in the right way)

    IN A NUTSHELL: The free shipping order is not working when A VALUE IS NOT PROVIDED for DEFAULT NATIONAL DELIVERY (“IF NO VALUE IS PROVIDED AND NEITHER IS SET TO BE FREE, it will default to the admin setting of Ā£5.00”

    B. The ā€œCharge once per product for national shipping, even if more than one is purchased.ā€ option IS TICKED.
    If the option is not ticked, the free shipping order is calculated in the right way.
    IN A NUTSHELL:
    IF THE BOX FOR ā€œCharge once per product for national shipping, even if more than one is purchased.ā€ IS TICKED, THE SYSTEM DOESN’T PICKUP THE “FREE SHIPPING ORDER” OPTION AND STILL CHARGES “ONCE”

    Iā€™ve tested the website withĀ both of the above activated in the same time and even with each one of them separately and the free shipping was still there after going over the threshold.

    2. FREE SHIPPING ORDER IS NOT WORKING WHEN “CHARGE ONCE PER PRODUCT….” IS HIDED IN FRONTEND.
    We hided the ā€œcharge onceā€¦ā€ option using PHP (you can see the code above in my previous posts) long time ago, but having these issues with the free shipping option made us to deactivate the custom code and reactivate the code step by step to see which issue is causing the problem.
    Here is what I did after we hided the option:
    -checked all sellers profile in backend ā€“ the ā€œcharge once per productā€¦ā€ option was UNTICKED for all profiles
    -logged in as one of the sellers and accessed dashboard/settings/shipping and change the default national delivery fee (I can even save without changing anything)…THE MAIN IDEA IS TO SAVE THE SHIPPING SETTINGS IN FRONTEND
    -went back to admin account and checked the shipping settingsĀ for this user in backend (AFTER THE SELLER CHANGED THE SHIPPING SETTINGS IN DASHBOARD)
    -SURPRISE: the ā€œcharge only onceā€¦ā€ option was TICKED IN BACKEND!!!

    IN A NUTSHELL: When you save some shipping options in frontend when the ā€œcharge once per productā€¦ā€ option is hidden, the ā€œcharge once per productā€¦ā€ option activates automatically in backend. Therefore…based on ISSUE B (above) the free shipping order is not working when the “Charge once per product even…” is TICKED.

    -In theory, if the option is visible in frontend and you save the shipping settings (with or without doing changes) it should act in the same way, as the option is HIDDEN, NOT REMOVEDā€¦ But it doesnā€™t act the same. When the option IS NOT HIDDEN in frontend EVERYTHING WORKS FINE.
    -I am wondering, If I have to keep this option in frontend (until you fix the bug) can we change the text for ā€œCharge once per product for national shipping, even if more than one is purchasedā€ ?Ā something like:Ā deprecated or ā€œdo not tick this option orā€¦something to make the users to donā€™t tick that box at all?
    -Whatā€™s interesting is why the option is ticked in backend only forĀ national shipping? For international shipping is unticked (and this option was hidden as well)

    Anna, PLEASE!!! try to replicate these issues on your Dev site and let me know what’s the best thing to do. I would like to fix this ASAP and launch my website.

    Thanks
    Stefan
    P.S: If it’s still not clear…let me know straight away and I’ll explain again

    in reply to: Activation #72831
    Stefan Bolboceanu
    Participant

    @fervous,

    I didn’t want to open a new thread as I have a similar question:
    My website is not launched yet and my VC V pro license will expire this month. I understood I will still have the last version of the plugin if I don’t update, so my question is:
    -Can I purchase another year of Pro after I launch the website or after you’ll release a new version of PRO (whichever will come first)? Is my website going to be affected in any way after I’ll buy the new license?
    – I also purchased your Stripe plugin. Do I have to renew Stripe after one year as well?

    I hope you’ll get back to me before the license will expire…

    Thanks
    Stefan

    Stefan Bolboceanu
    Participant

    Anna @fervous ,

    Can you please send me an approximate time until I’ll get a reply from you regarding the above? A week, two weeks, a month, etc.? I normally have enough patience…but if we’re not communicating properly…I don’t know what to expect. Like this, I will not check this post every day and I can focus on finding a solution to those issues (not sure if I can without your help though).
    Looking forward to hearing from you.

    Stefan

    Stefan Bolboceanu
    Participant

    Hi Anna,

    I was wondering if you have any updates regarding my previous messages.

    Thanks
    Stefan

    Stefan Bolboceanu
    Participant

    @Fervous,

    For your reference, this is the code used to hide the “charge only once” (in product editor and in dashboard):

    // remove it from product edit form
    add_filter (‘wcv_product_shipping_fee_national_qty’, ‘bwd_hide_shipping_charge_once_option_product_form’);
    function bwd_hide_shipping_charge_once_option_product_form($args) {
    Ā Ā Ā  $args[ ‘type’ ] = ‘hidden’;
    Ā Ā Ā  $args[ ‘show_label’ ] = false;
    Ā Ā Ā  return $args;
    }
    // remove from general store settings
    add_filter (‘wcv_shipping_national_qty’, ‘bwd_hide_shipping_charge_once_option_store_settings’);
    function bwd_hide_shipping_charge_once_option_store_settings ($args) {
    Ā Ā Ā  $args[ ‘type’ ] = ‘hidden’;
    Ā Ā Ā  $args[ ‘show_label’ ] = false;
    Ā Ā Ā  return $args;
    }

    Please let me know your thoughts.

    Thanks
    Stefan

    Stefan Bolboceanu
    Participant

    Hi Anna @fervous,

    After another two days of testing, I managed to find another bug.
    We hided the the “charge only once…” option using the code you recommended here:

    We actually hided this since long time, but having these issues with the free shipping option made us to deactivate the custom code and reactivate the code step by step to see which issue is causing the problem.
    Here is what I did after we hided the option:
    -checked all sellers profile in backend – the “charge only…” option was unticked for all of them.
    -logged in as one of the sellers and accessed dashboard/settings/shipping and just pressed save without changing anythingĀ 
    -went back to admin account and checked the shipping settingsĀ for this user in backend
    -SURPRISE: the “charge only once…” option was TICKED!!!
    Looks like when you save some shipping options in frontend when the “charge only once…” option is hidden, the “charge only once…” option activates automatically in backend.

    In theory, if the option is visible in frontend and you save the setting without doing any changes (like I did now) it should act in the same way as the option is just hided, not removed…
    But it doesn’t. When the option is visible in frontend everything works just fine.

    I am wondering, If I have to keep this option in frontend (until you fix the bug) can we change the text for “Charge once per product for national shipping, even if more than one is purchased” ?Ā something like:Ā deprecated or “do not tick this option or…something to make the users to don’t tick that box at all.
    What’s interesting is why the option is ticked in backend only forĀ national shipping? For international shipping is unticked (and this option was hidden as well)

    Have a good evening.
    Best,
    StefanĀ Ā Ā Ā Ā Ā Ā 

    in reply to: Facing Speed Issues #70809
    Stefan Bolboceanu
    Participant

    @appngamereskin,
    Can you kindly let us know if that code helps?

    Cheers!

    Stefan Bolboceanu
    Participant

    Hello Anna,

    I was wondering if you have any news for me regarding the above.

    On top of that, I found another issue that might be related or not. Please see the steps below:

    -I edit the vendor settings in front end
    -I used the admin user to buy some products from that vendor
    -the shipping threshold is calculating in the right way
    -I go in backend and tick the box for “charge once even…” for this specific vendor
    -In backend, the admin doesn’t have the options for “minimum shipping charged per order”, “maximum shipping charged per order” and “maximum shipping order” (you told me you’re looking to find a way to show this options for admin as well in your next update)
    -I press “update user” in backend
    -when I go in frontend (admin profile) and check the basket the shipping is still free for that specific vendor I just edited
    -I try toĀ increase the number of products from that vendor and… SURPRISE: the shipping fee appears again (It shouldn’t as the value of the order is higher than the previous amount as it was an increase in product numbers)
    -logged out from admin account and login into this vendor account (in frontend)
    -SURPRISE again: the settings for “minimum shipping charged per order”, “maximum shipping charged per order” and “maximum shipping order” disappeared (the tabs are blank with 0 values)
    -I UNticked the option “charge once even…” (the option I ticked before in admin-panel), edited the shipping fields again, logged out from the vendor profile, login into the admin account and I can see in the admin’s basket the products from this specific vendor with free shipping.

    I am thinking is something to do with the fact that the admin doesn’t have this options in backend and it overrides the vendor settings in frontend and also changed to 0 value all the options that are missing in backend…

    I replicated the above several times with all vendors profiles I have…so in theory you should be able to replicate it on your dev site.

    Please let me know your thoughts about the previous and the current issue I found.

    Thanks
    Stefan
    P.S: If you need a part time tester and debugger for your plugin, you have my contacts šŸ™‚

    Stefan Bolboceanu
    Participant

    Hi Anna,

    No problem at all! If this is something that affects everyone, I am happy to help :).
    Please keep me updated after you finish testing. If you have the same issues I would be interested to find out if it’s an easy fix for your lead developer. I hope it will be, otherwise we’ll have to hide those options until you find a solution for us.

    Thanks,
    Stefan

    Stefan Bolboceanu
    Participant

    Hi Anna – @fervous,

    After a long testing day, I managed to identify what causes the issue with the free delivery order (threshold). Please see below:

    The free shipping order (the shipping threshold) is not working when:

    1. Default national delivery (The default shipping fee within your country, this can be overridden on a per product basis. If no value is provided and neither is set to be free/disabled, it will default to the admin setting of Ā£5.00) is left blank without an actual figure.
    If I am ordering below the threshold I am charged the default rate of Ā£5. If the total order value is over the free shipping order threshold, the default shipping fee remains there.
    If I enter 5 in the Default national delivery tab (which is exactly the same as the default fee of Ā£5) when the total order value is over the threshold , the shipping is free (is calculated in the right way)

    2. The “Charge once per product for national shipping, even if more than one is purchased.” is ticked.
    If the option is not ticked, the free shipping order is calculated in the right way.

    I’ve tested the website withĀ both of the above activated in the same time and even with each one of them separately and the free shipping was still there after going over the threshold.
    I am very certain these are the cause ofĀ the issues!!!

    Just to let you know I removed the custom code before testing. In theory you should be able to replicate the issue on your dev site.

    Looking forward to hearing from you.

    Thanks
    Stefan

    Stefan Bolboceanu
    Participant

    Hi Anna,

    Please ignore my last message. I’ve just seen your post from last night above:

    “Unfortunately I could not add a few test products as a vendor using the front-end forms because the fields for the product add/edit form are not working.
    This is a bug in the theme you are using; please contact BuddyBoss and see if they have a fix yet for this issue.”

    I reactivated everything and added the custom code back and now I will test the site with the new vendors only. I can’t add products from frontend to test the site properly, but I’ll keep you updated. Please keep an eye here šŸ™‚

    Thanks
    Stefan

    in reply to: Problem with Update 1.4.4 #70546
    Stefan Bolboceanu
    Participant

    If you are using Social Marketplace from BuddyBoss, please contact them. Anna advised me earlier to contact them as there is a bug in their theme. I just send them a message.

    Good Luck!

    Stefan Bolboceanu
    Participant

    Hi Anna,

    I tested a bit the free shipping threshold buying the products only from the new vendors’ stores and seems to work fine.
    I came across the same issue as Kristina posted here: https://www.wcvendors.com/help/topic/problem-with-update-1-4-4/?no_frame=1
    I replied to that post today saying I am interested to see how you can fix this as I’ve had the same problem last night, but I was thinking is because of deactivated the plugins. Well…Is not the case. I have exactly the same issue like her when I go in vendor dashboard in frontend and try to add a product. Please use the Vendor profile you created (Annawcv) and see if you can do something.
    I was so excited thinking my issues are resolved, but now another one appeared. Looks like I am not going to launch my website any soon…
    And I still have to add the custom code back and all the other stuffs..I hope nothing else will come up.
    I didn’t want to post this issue on Kristina’s post, thinking it might be quicker for you to test it here as you have all the login credentials, etc.

    Looking forward to hearing from you.

    Best,
    Stefan

    in reply to: Problem with Update 1.4.4 #70527
    Stefan Bolboceanu
    Participant

    Anna @fervous,

    I’ve had the same issues last night when I tested my site for the other shipping/coupon issues I have, but I thought having most of the plugins deactivated might be the reason…Seeing Kristina’s post makes me a bit worried. In any case, I will reactivate everything, test the site again and let you know.
    Thanks
    Stefan
    p.s: Kristina, sorry for bumping into your post, but I want to receive an update on this since I might have the same issue as you (even though I didn’t tested properly)

    Stefan Bolboceanu
    Participant

    Hi Anna,

    These vendors were created by me for testing purposes. They weren’t the ones part of the demo install with the theme. I created the last vendor profile about two-three months ago.
    Let me know if you double checked if it’s something wrong with the old vendors profile. Maybe you can identify the bug (if exists). If you did, I will reactivate the plugins, add the lines of custom code back and test again. If everything goes well…we can launch the website šŸ™‚

    Thanks
    Stefan

    Stefan Bolboceanu
    Participant

    Great!
    Thanks!

    Stefan Bolboceanu
    Participant

    Anna,
    Not sure if these messages are a bit delayed…I allowed you vendor access and also sent the credentials for other vendor before.
    Can you please confirm if you have the access you need?

    Stefan

    Stefan Bolboceanu
    Participant

    Anna,

    I understand how hard is it to cope with such a big volume of users. I can see your plugin is becoming more popular by the amount of notifications I receive on my email every time someone is posting on the forum. I am working on this website for almost an year and I must say at the beginning your support was great. Lately…was a bit slow indeed and I bet you guys have some reasons there, but 95% of your users don’t understand this. Especially that guy Andy Capa who was shouting today: Warning: Terrible Support…(not good for the business though)
    I still think you are doing a good job. What I will improve: If you’re overloaded or the task is taking too long I will send a reply to my user saying: Dear user, Due to the complexity of this task we will get back to you in X days. Please bare with us and we’ll get back to you.” Better than not replying at all (my opinion). But…this is just my suggestion. You have your own company policies and you know better your priorities.

    I hope you’ll come back with good news for us.

    Thanks
    Stefan
    p.s: Apologise accepted! šŸ™‚

    in reply to: Flat rate per vendor – product # override not working #70346
    Stefan Bolboceanu
    Participant

    Hello everyone,

    Sorry to bump into your post. I am interested if you find a solution to this issue (we have similar ish problems) and I just want to be notified of follow-up replies.

    Thanks

    Stefan Bolboceanu
    Participant

    Hi Anna ( @fervous ),

    I made a backup and then deactivated all the plugins apart of the ones that would break the site if I deactivate them. though, this means that in addition to woocommerce and wc vendors (I have also updated those), I had to keep buddypress (and a couple of its extensions), visual composer, wp mail SMTP, coming soon plugin.
    The result: I AM HAVING EXACTLY THE SAME ISSUES AS BEFORE. Nothing has changed :((

    I obviously had to keep also wcvendors stripe module, and the marketplace plugin which is needed to integrate buddyboss with wcvendors (and which honestly could be the first candidate to be the culprit of the conflict… What do you think?).
    If I deactivate the other plugins it will likely just break or be impossible to navigate…

    If you want me to do something extra apart of what I already did, please let me know. If you want to have a look on the website now, please let me know as I deactivated the role-manager plugin and I will have to reactivate it before you login.
    I will appreciate if you guys can help me with this as I am about to launch the website and to be honest…I got tired with these issues. I’ve seen on the forum other users having similar issues, so it’s not an isolated incident, but seems like we (the users) are doing something wrong. Or…the bug is somewhere there and nobody can see it…

    Thanks
    Stefan

    Stefan Bolboceanu
    Participant

    Anna,

    Thanks for your reply. I checked this post everyday… I’ll test the website the way you suggested, and let you know as soon as possible. Please keep an eye here
    I hope we will fix these issues with your help and support.

    Thanks again.
    Stefan

    in reply to: Free shipping order (per vendor) #70102
    Stefan Bolboceanu
    Participant

    We are having similar issues. I am waiting for support to reply.

    Cheers

    Stefan Bolboceanu
    Participant

    Anna @fervous

    I bet you’re busy, but I would appreciate if you can give us your opinion regarding my previous message. This features are quite important for us and it will be a shame if we can’t make this work…
    If you need more details or explanations, please feel free to ask.

    Thank you!

    in reply to: WC Vendors 1.9.12. #69165
    Stefan Bolboceanu
    Participant

    Thanks Anna!Is this a downloadable version or should I ask our developer to follow your links above and edit it manually?

    Cheers,
    Stefan
    P.S.: I am still waiting for your reply on the other post I opened a while ago…:((

    in reply to: WC Vendors 1.9.12. #69108
    Stefan Bolboceanu
    Participant

    @Ben,

    Sorry to jump into this post but I was wondering if this version is available for download?
    Can you please explain us a bit more about: “Fixed: Shipping tax bug in vendor calculations”

    Cheers

    Stefan Bolboceanu
    Participant

    Hello Anna!
    I’m the developer who worked on Stefan’s site.
    Thanks for your help so far!

    The Local Pickup is a custom woocommerce shipping method which I added using some code, but it is very basic and has no options and is basically just a “free shipping” option. (Local pickup will put 0 as shipping costs and the vendor will see that the product doesn’t have to be delivered but rather collected in the store).
    In any case we have deactivated it and it didn’t solve the problem..

    We did a number of customizations other than that but they are mostly just additional fields for products and store (and hide some options that we didn’t need, like the downloadable products), and the fact that the international shipping is not visible in the dashboard. For that I used some code from this forum in order to hide these options, and it was only something which won’t print out the html of the fields. I mean that the code is not touching any logic behind and related to the international shipping. It is just not displaying the fields.

    Then other customizations are related to the checkout validation, because we’ve added a field for the preferred delivery date, and the code will ensure that the product min-notice-days (a custom field in products) allows for the selected delivery date. this is hooking wc validation and if failing it will trigger a wc checkout validation error and add it to the list of errors (like when you don’t check the “accept terms&conditions”).

    for my understanding, none of the above nor other customisations that I made are touching the logic which calculate the price. It could have been the local pickup conflicting with that process, but apparently it’s not because it is deactivated now and still doesn’t work as expected

    regarding the shipping options not showing in the cart but only in checkout, I think there was a simple setting for that (something like “show shipping in cart”) but I couldn’t find it now.. I can’t see any custom code which would hide it neither, and I don’t recall having coded anything to do that..

    I hope these information will help and give some hints to locate the cause of the problem.
    let me know if you need to know anything else
    Regards
    Andrea
    Andrea

    Stefan Bolboceanu
    Participant

    Hi Anna,

    Sorry for my late reply. For some reason I didn’t receive any notification on my email. I quickly wrote an email to or developer to answer your first few questions. Regarding this:
    “If you disable the local pickup option.. does the Vendor Shipping functions properly?”
    I disabled the local pickup option (which was custom made) and I still have the same issues.

    Thanks for explaining me how “charge once per product…”. It’s all clear now.
    I am wondering if is there any way for the buyers to pay the shipping fee just once if they’re buying two different products from the same vendor or if you are planning to add this option in the near future.

    I will get back to you to let you know which alterations were made to the shipping screen and dashboard ASAP.

    Thanks
    Stefan

    Stefan Bolboceanu
    Participant

    @fervous Anna,

    I would appreciate a reply here if possible. Please let me know if you can help us with this issue or not. It’s been 10 days since we didn’t hear from you…

    Stefan

    Stefan Bolboceanu
    Participant

    Hi Anna,

    Do you have any news for us?

    Thanks
    Stefan

    Stefan Bolboceanu
    Participant

    Hi Anna,

    I was wondering if you’ve had a chance to login on our website…

    Thanks
    Stefan

    Stefan Bolboceanu
    Participant

    Hi Anna,

    No problem at all. I thought you might missed my previous reply, that’s why I’ve sent you the reminder šŸ™‚
    Regarding my issues:
    1. You said your fixed coupon applied $2off for each product…On my website is canceling the total value of basket (excluding the delivery fee). Initially I tried with one product only and after your reply I tried to add two different products from the same vendor and my coupon is canceling again the total basket value.

    2. I wanted to ask you about this initially, but after that it made sense because the settings are at store level šŸ™‚ Thanks for confirming this anyway. I can’t test it now, but after we’ll fix this issue I would like to try with products from two different vendors in the same basket with total order value from each vendor being higher than the threshold to see if the system will cancel the delivery fee from both vendors. I hope it will…
    ***Thanks for clarifying the role of free shipping order and free shipping product

    “Please clarify before I test more:
    The ignored ā€œfree shippingā€ settings.. Are these the default shipping settings that the vendors have set in their store settings? (pro dashboard > settings > shipping) or are these product overrides that are set when listing a product using the front-end product add/edit form? Or both? What about if the rates are set in admin (users > vendorname )?”
    ***Initially these shipping settings were only at the store level. I’ve added them at product level as well and the coupon is still acting in the same way (deducting the total value of basket regardless the value of the coupon)
    Unfortunately I can’t see the options of “free shipping order” and “free shipping product” in backend (users/vendorname/edit)

    I will send you a private message with the admin login credentials.

    Thanks
    Stefan

    Stefan Bolboceanu
    Participant

    Hi Anna,

    It’s been about 5 days since I my last reply. I would appreciate if you can reply to my first two issues (no 1 and no 2)

    Looking forward to hearing from you.

    Stefan

    Stefan Bolboceanu
    Participant

    Hi Anna,

    Thanks for your reply. I really appreciate!
    1. From my experience (I am not an expert though…) I know is almost impossible to replicate the issue on your dev site. I can create an admin account on our website for you and you can easily see what’s the issue with the fixed price coupons (Just to mention here that I didn’t have any issues before the update). Just let me know.
    Regarding the free shipping I understand your point which make sense now. If I go in backend Woocommerce/coupons and try to edit an existent coupon the “allow free shipping button” has this explanation: “Check this box if the coupon grants free shipping. A free shipping method must be enabled in your shipping zone and be set to require “a valid free shipping coupon” (see the “Free Shipping Requires” setting).” This is not very clear in my opinion. In any case, the vendors don’t have this explanation in their dashboard, but I assume I can add something easy to understand after you confirm the exact role of the “allow free shipping” checkbox when creating a coupon.

    I also don’t really understand the “email restriction” option when creating a coupon. If you can explain this would be great!

    2. I have seen this reportedā€“ however if I set the free shipping threshold on my dev site, it is working properly. You are finding that neither the free shipping over ā€œxā€ amount on the product level and the ā€œorderā€ level are working on your site? Are you using ONLY Vendor Shipping (no woocommerce methods)?
    2. As I said previously, in my opinion the best thing to do is to give you admin access and see exactly what’s the issue. I don’t have too much custom coding on my website and I am pretty sure is nothing to interfere with this issue. If it’s something wrong on our side…I am willing to pay for your time. I just want to get this fixed because it’s such an important feature.
    *Neither of those two options are working.
    According to my understanding, ***free shipping order = the shipping is free when the total amount of that specific order is over “$X”
    ***free shipping product = the shipping is free when the total value order for that specific product is over “$X” (e.g. if a pen costs $1 and my threshold for free shipping is $5 I have to order 5 pens to qualify for free shipping)
    Can you please confirm if the above is correct?

    *I can confirm I am not using any Woocommerce shipping methods. *In Woocommerce/Settings/General I have selected United Kingdom as ā€œbase locationā€ and ā€œsell to specific countriesā€ = United Kingdom.
    b. I didnā€™t add any shipping zone in woocommerce / settings / delivery. Is it enough to have UK as base location? Do I need to add UK as a shipping zone as well?

    3. Thanks for suggesting me that plugin. I will probably need to install it just for this specific notification. Apart of this, all emails the system sends to users have the sender admin@MyWebsite. I’ll contact Buddyboss first šŸ™‚

    4. Thanks! Paypal is not there anymore šŸ™‚

    5. I thought is a plugin somewhere doing this…I will probably don’t charge the vendors commission in the first week after launch in order to motivate them to create a coupon code to attract more customers. I will try to find the best way to do it until launch…

    Looking forward to hearing from you.

    Best,
    Stefan
    P.S. :
    I just want to share with you my user experience on your website šŸ™‚
    When I first started reply to your message, I wrote quite a few lines for the first two points, after that I clicked the plugin link you’ve sent me. The link didn’t open in a new tab and when I pressed back everything I wrote disappeared. Quite frustrating at the time, because I had to write everything again…I noticed the same thing with my website when opening external links and I found this plugin: https://wordpress.org/plugins/open-external-links-in-a-new-window/
    I thought would be good to share this with you and maybe you can install this plugin or perhaps you can custom code something (I don’t have the skills and I would probably go for the plugin) in order to avoid similar things with other users :))

    Stefan Bolboceanu
    Participant

    @fervous
    Hi Anna,

    I hope you’re fine. I was wondering if you managed to login on our website or perhaps managed to replicate the issue on your dev website.
    Any updates on this would be much appreciated.

    Thanks
    Stefan

    Stefan Bolboceanu
    Participant

    @marc-bovet
    I didn’t set any shipping zones in Woocommerce. Is this the reason why I might have issues?

    Stefan

    Stefan Bolboceanu
    Participant

    @Marc-Bovet,
    Thanks for your suggestion, but this doesn’t work for me…

    Anna,
    When I accessed the vendor dashboard / settings / delivery the settings for “Free shipping order” and “free shipping product” are not there anymore (I have 0 everywhere).
    I hope we can fix this issue and the coupons issue soon šŸ™

    Please let me know when you have some news for me.

    Thanks
    Stefan

    Stefan Bolboceanu
    Participant

    Hi Anna,
    Thanks for your quick reply. I can send you the vendor login credentials and you can test it on my website if it’s easier. I am about to launch the website and this feature is quite important for me šŸ™
    Thanks for pointing the outdated template. Ive seen it yesterday and will update it soon.

    Looking forward to hearing from you.

    Cheers
    Stefan

    in reply to: Error: Invalid non-negative integer #60479
    Stefan Bolboceanu
    Participant

    No problem! Thanks for letting me know. If I don’t receive any news, I will send you a reminder in about two weeks or so.

    Also, I am a bit off topic, but still related with coupons. I can create a new topic if need…
    -I am wondering how/if I (the admin / the platform) can create a general coupon that can be applied to all stores. I am planning to give away a few coupons when launching the website and I don’t know if is possible to achieve this. I found a few details here: https://www.wcvendors.com/help/topic/general-coupons-causing-error/ but I still don’t know how to create a general coupon and if is possible. If it’s possible, is there any way to give the vendors the same commission as they was entitled to receive without applying that specific coupon?
    E.G:
    -the general coupon is for $5 off
    -I pay the vendor 90% (10%for admin)
    -the buyer purchase a $20 product, but applies the coupon and will pay $15 at the checkout.
    -I have to pay the vendor 90% from $20 = $18
    -is there any way I can make Stripe to pay the vendor the difference of $3 from the admin Stripe account?
    -if not, can the admin receive an email when a general coupon is used in order to pay that difference manually?

    Thanks
    Stefan

    in reply to: Error: Invalid non-negative integer #60379
    Stefan Bolboceanu
    Participant

    Thanks Anna!
    Do you have any idea how long it will take until Jamie get back to me? Just to know if I can launch my website and hope nobody will use three different coupons in one transaction šŸ™‚
    Regards,
    Stefan

    in reply to: Error: Invalid non-negative integer #60203
    Stefan Bolboceanu
    Participant

    Hi Anna,

    Thanks for your reply.
    I switched to WC Vendors test Gateway and the error doesn’t occur anymore. I switched back to Stripe Connect and the error persists. This is very odd…Do you think it might be the Stripe plugin the cause?
    The coupons are as follows: one fixed, one fixed plus “allow free shipping” and one percentage.

    I am waiting for further instructions as I really want to fix this issue before launching the website.

    Thanks
    Stefan

    in reply to: Error: Invalid non-negative integer #60140
    Stefan Bolboceanu
    Participant

    Hello support,

    Any updates on this would be much appreciated.

    Thanks
    Stefan

    in reply to: Coupon creates a warning string #60135
    Stefan Bolboceanu
    Participant

    Thanks Ben!

    in reply to: Coupon creates a warning string #60086
    Stefan Bolboceanu
    Participant

    Hello there,

    I noticed the same warning when accessing the vendors dashboard/coupons. I never seen it before and not sure what is the cause (I can see this warning in all vendor accounts. As @Mohammad suggested before, I tried to find the post where Ben wrote that simple code to be added in wp-config.php to hide this warning, but I couldn’t.
    Can you please help me with this?

    Thanks
    Stefan

    in reply to: Error: Invalid non-negative integer #60005
    Stefan Bolboceanu
    Participant

    Hello everyone,

    A. I am testing the coupons and received the same error at the checkout. Please find below the scenarios:
    -I have in my basket three different products from three different vendors
    -I have a coupon code for each product (the coupon codes was created on each vendor dashboard/coupons)
    -If I apply all three coupons for the same basket, I receive this error when I press buy now (I am using stripe plugin in test mode)
    -If I remove a coupon (randomly) I still have the same error at the checkout
    -If I leave only one coupon code it works and I can proceed with the payment
    In order to see which coupon or product causes the error, I try to buy each product individually in separate transactions and applied the correspondent coupon for each product. All payments were successful.
    -I tried to add only two products from two vendors in the same basket and applied the coupons and all payments were successful (e.g.: product 1 from Vendor A with Product 2 from Vendor B; Product 2 from Vendor B with product 3 from vendor C, etc)

    I would appreciate if you can explain me if I am doing something wrong. Maybe I am missing something…

    B. Also, a bit off topic ish:
    -When setting up a coupon and tick the box to “allow free shipping”, should this option cancel the shipping fee for that specific product? E.g: if a product by default has a $5 shipping fee and I create a coupon code of $1 discount and tick “allow free shipping2, the coupon doesn’t cancel the delivery fee. It applies only -$1 for the product price. Is this how it should work?

    Best,
    Stefan

    in reply to: Schedule payments with Paypal adaptive payments #59345
    Stefan Bolboceanu
    Participant

    Hi Anna,
    I successfully installed the stripe plugin. I was surprised how easy it was šŸ™‚ I would never go back to PayPal.
    I tested the commission with one vendor only as I don’t have more than two bank accounts and I have a few questions for you.

    -Can you please advise how I can create more virtual accounts with Stripe in order to test different scenarios before launch? (at the moment I have just one vendor account and the admin account)
    – Is there any way to have different commissions for different Vendors with Stripe and WC Vendors? I’ve had one potential vendor who tried to negotiate the commission and I wasn’t sure if is possible to achieve this.

    Thanks
    Stefan

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