Heather

The plugins I’d really like to be able to keep If they don’t jack things up are the Favorites plugin, Yith Wish List and Yith Gift Cards, popup maker, and turbo widgets if possible. But you said to only use authors which are reputable, I tried to look at reviews and how many installs of the plugin they had to gauge trustworthiness.

Thanks for all of your help, my domain is through go daddy, but a friend of a friend has the server.
I have my c-panel credentials if you need them to do the install…or do you need more than that? server info, I don’t have any of that but can probably get them from him.

I’m sorry, I don’t skype. I am so sorry for all of these issues. I didn’t do the initial install, nor the re-install , the guy who has the server did them for me. I only know enough to be dangerous, lol.
I will do whatever I need to do to get this fixed. Do you need a report of the current system status? or my c-panel info?

Let me know what you need from me when you get to mine, thanks!
Heather

nope :/ still happening

Thank you so much to you, Jamie and Ben!
I set every page to full width and got rid of the widgets and sidebar.
This fixed the photo upload problem.
However, When I click to change the store name and description on the settings page, I still get the “Please Enter URL” message when “save changes” is clicked.

I am going to stay with storefront theme, and everything as is, except for possibly adding buddypress for the future. I will have to educate myself on how to use a child theme so I don’t lose the modifications I’ve made, don’t know how to do that yet, but will learn.

Thank you!! and super thanks about those links! I wonder how that happened? but I’ll correct those right now, and will check back on here later to see what to do next after you talk to them .

ok, thanks. just wanted to make sure this was seen 🙂

Also when vendors try to update shop description and shop name and hit “save changes” a little box pops up that says “please enter url”

Hey Anna, thanks for all of your help.
So even though I have now gone back to Storefront, and it worked for a short period of time… having the same issues today now 🙁 Vendors can not upload photos, it bounces them back up to the top of the add a product order from when they click on either to add the featured photo or gallery photos. This is happening in EVERY type of browser… What now? I am so confused & frustrated. There is no reason at this point for this to be happening.
I’ve disabled all plugins, am using storefront, … any help would be GREATLY appreciated.
I’ll send my system status report in a private reply below as well as my login/password info for admin, in case you need it.
Thanks!!

Also, I forgot to add, another problem, when vendors type in their shop description, and click “save” it doesn’t save either… you click the button and nothing happens. Can not upload shop banner… basically none of the buttons work. :/

I don’t care about you, or your customer service problems. Anna is awesome. go away. Quit interrupting my support.

I’ll start saving my work, can you give me instructions on how to completely restart with a wordpress (fresh) install, please? I know this is not your responsibility, but I appreciate your help more than you know.

YES, I give you absolute permission!! If you can do that for me, I would be forever in your debt. THANK YOU!! Please let me know what you need from me. The other girls and I have already been talking about sending you a gift because you’ve been so nice and helpful!!

Yes, I deactivated all of the other plugins except woo commerce, wc vendors and wc vendors pro and it still happens. No there is no error messages, just simply takes them back up to the top of the page.

hi,thank you for the reply. Yes, at one point I did have another multi vendor plugin installed before WC Vendors, but not recently. I’ll try to reset the vendor roles, and let you know if that works, thanks!

### WordPress Environment ###

Home URL: http://gypsyspoonful.xyz/wp
Site URL: http://gypsyspoonful.xyz/wp
WC Version: 2.6.14
Log Directory Writable: ✔
WP Version: 4.7.2
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_US

### Server Environment ###

Server Info: Apache
PHP Version: 7.0.15
PHP Post Max Size: 8 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.29.0
NSS/3.21 Basic ECC

SUHOSIN Installed: –
Max Upload Size: 8 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 2.6.14
: 
woocommerce_sessions: ✔
woocommerce_api_keys: ✔
woocommerce_attribute_taxonomies: ✔
woocommerce_downloadable_product_permissions: ✔
woocommerce_order_items: ✔
woocommerce_order_itemmeta: ✔
woocommerce_tax_rates: ✔
woocommerce_tax_rate_locations: ✔
woocommerce_shipping_zones: ✔
woocommerce_shipping_zone_locations: ✔
woocommerce_shipping_zone_methods: ✔
woocommerce_payment_tokens: ✔
woocommerce_payment_tokenmeta: ✔
MaxMind GeoIP Database: ✔

### Active Plugins (13) ###

Genesis Connect for WooCommerce: by StudioPress – 0.9.9
Genesis eNews Extended: by Brandon Kraft – 2.0.2
Genesis Simple Share: by Rainmaker Digital LLC – 1.0.9
Instagram Feed: by Smash Balloon – 1.4.8
Meta Slider: by Matcha Labs – 3.4.1
Multiple Roles: by Florian TIAR – 1.1.4
Page Links To: by Mark Jaquith – 2.9.6
PayPal for WooCommerce: by Angell EYE – 1.3.3
Page Builder by SiteOrigin: by SiteOrigin – 2.4.24
USPS WooCommerce Shipping: by WooForce – 2.9.4
WC Vendors Pro: by WC Vendors – 1.3.9
WC Vendors: by WC Vendors – 1.9.8
WooCommerce: by WooThemes – 2.6.14

### Settings ###

Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2

### API ###

API Enabled: ✔

### WC Pages ###

Shop Base: #23 - /shop/
Cart: #24 - /cart/
Checkout: #25 - /checkout/
My Account: #26 - /my-account/

### Taxonomies ###

Product Types: external (external)
gift-card (gift-card)
grouped (grouped)
simple (simple)
variable (variable)

### Theme ###

Name: Craft-Haven
Version: 2.0
Author URL: http://themefashion.com/
Child Theme: ✔
Parent Theme Name: Genesis
Parent Theme Version: 2.4.2
Parent Theme Author URL: https://www.studiopress.com/
WooCommerce Support: ✔

### Templates ###

Overrides: –

### WC Vendors Pro ###

Theme Compatability: -
Pro Dashboard Page: - #4
Feedback form page: - #2534
Vendor Shop Permalink: - maker

### Templates ###

Overrides: –

sorry, screen shot 2 didn’t upload, sending again

Thank you for your civil and professional response, I appreciate people like you. I will try that.

wow, I just paid $149 to be yelled at. rude.