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Viewing 9 posts - 1 through 9 (of 9 total)
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  • Jean-Michel Junod
    Participant

    Hello,
    Any update/hint on this topic? How to bill extra fees with the Stripe gateway?
    Thanks

    Jean-Michel Junod
    Participant

    I also tried the following plug-in to add fees:
    “WooCommerce Conditional Product Fees for Checkout”
    The fees are not going to the admin Stripe (or vendor) account either.

    I read the following post:

    You say: “It would send the fees to the admin (you!).”
    For me, the admin (Stripe) account is the one which has the vendors connected accounts. But still no fees there…

    Jean-Michel Junod
    Participant

    Hello Anna, thanks for your answer.
    Sorry to insist, but as described in the gateway’s description, it allows to:
    “Use Stripe on your checkout page as a payment gateway to accept credit card payments”
    If those extra fees are not being handled by the Stripe payment gateway, I wonder how it is possible to bill them to the customer???
    IMO the total price (order price including fees) has to be billed on the credit card of the customer (customer has to pay these fees), then the vendor should receive the amount (total including add_fee fees) minus the commission (“admin application fees” in Stripe which are calculated per product as you say) which is sent to the admin Stripe’s account.
    If I use the “WC Vendors Test Gateway”, the total includes all the fees. So why not on the “Stripe & Commission gateway”? How to bill these fees to the customer? Should I add a kind of “virtual product” which is the fees and this product would have no commission?
    Or am I totally missing the point?

    Jean-Michel Junod
    Participant

    Hello Anna,
    This “custom code” is just a simple woocommerce normal add_fee operation. The total amount is calculated as expected in the cart/order-received pages, so in my opinion it should be reported on the Stripe billing, right? The total amount (with the extra fees as shown in the cart) should appear in the Stripe customer account (which is the one who’s receiving the money first, then commission to the “main account”), and that is not the case…
    Those extra fees are obviously not being handled by the gateway..?? This doesn’t look like a commission problem, it looks like the total amount with extra fees (add_fee) is just not properly handled, extra fees are ignored.
    Everywhere else in woocommerce (for example woocommerce/orders), the total is fine (with the extra fees), but not in Stripe.

    Jean-Michel Junod
    Participant

    Hello Anna,
    No, I can’t see the amount anywhere… Please look at the attached image.
    The 2 fees manually added are shown in the cart, but nowhere in Stripe (1029.- missing).

    in reply to: Error: Invalid API Key provided: sk_test_**** #66450
    Jean-Michel Junod
    Participant

    Hi Jim,

    To delete the access key, I did it directly in the database (phpmyadmin).

    To disconnect the Stripe account, I went in vendor account (/admin), then “Shop settings”. On top of that page, you should see:
    Connect with Stripe
    Your account is currently connected to Stripe.
    Click here to disconnect your Stripe account.

    I think for me the problem was that a vendor account was wrongly connected to the admin Stripe account. That’s why I erased that faulty key (you have at least the last 4 characters to locate it) and reconnected the vendor to the right Strip admin account (again go to vendor account as described above).

    Hope this helps…

    in reply to: Stripe fees #66304
    Jean-Michel Junod
    Participant

    Hello Anna and thank you for your answer!
    Looking in Stripe documentation, it looks like they can provide “direct charges” and “destination charges” with the API (https://stripe.com/docs/connect/charges). I guess I would need “destination charges” as described in https://stripe.com/docs/connect/destination-charges.
    Do you think this could be changed in Stripe Gateway?
    Thanks,
    – Jean-Michel
    PS: sorry, I should have write this in the “Stripe support forum”

    in reply to: Error: Invalid API Key provided: sk_test_**** #66303
    Jean-Michel Junod
    Participant

    Hello,
    I had the same issue. I guess at one point I connected wrongly a WordPress user account to a wrong Stripe account that was still open on my browser. To unlink and link again to the right Stripe account, I manually deleted the stripe access key in the database for the user/vendor that was wrongly connected (as I couldn’t use the “Click here to disconnect your Stripe account.” button, arrived to a blank page for unknown reason).
    In the table wp_user_meta, look for meta_key _stripe_connect_access_key and user_id that has the problem, then empty the meta_value key. Login again as the user in WordPress, then re-connect to the correct Stripe account from the “Shop settings” page. Hope this helps.

    in reply to: "reverse" commissions #65396
    Jean-Michel Junod
    Participant

    Hello and thanks for your answer. Sorry for my english, I will try to explain better:
    What I mean is that instead of the vendor to get a commission and/or a fixed fee as set in wc vendors>commission, I would like to set that commission to the admin. It is ok for commission % as I can set 100%-10% (admin commission)=90% (vendor commission), but how to do if I would like the admin to get 10%+a fixed fee of $100 for example?

Viewing 9 posts - 1 through 9 (of 9 total)