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Hi Anna,
I received your email and responded a couple of times. Can we please schedule a call asap to resolve this issue?
Thank you,
MattHi Anna,
There are 3 connected accounts, two are mine and I’m guessing one is yours given your @FERVOUS tag above. Can we schedule a phone call to get it sorted out once and for all? My schedule is busy but flexible so just let me know what works.
Thanks,
MattHi Anna,
Thank you for the follow-up. I did disable everything as you suggested with the exception of the plug-ins you mentioned and also the BuddyPress Social Marketplace theme plugins as I was afraid to mess with that. I’m still having the same problem. I have hired someone to customize my site for me but it was all visual stuff, not WC Vendors related. Here is my log in info:
I look forward to hearing back from you soon. Thank you again for your help!
Matt
I’m still having problems with this. I have uninstalled and reinstalled the app. When I log in as a vendor and try to link a Stripe account, it leads me to Stripe log-in and then appears to go thorugh. However, when I navigate back to my settings page, the button still says Connect with Stripe. I ran a test order through on one of the products as had listed in my vendor account and it was just processed through the admin Stripe account instead of the vendor Stripe account. I need a solution here.
Ok I created a separate Stripe account for my front-end vendor account. It appears to be connected and working but the Stripe button on payment settings still says it’s not connected. Ever seen this issue before?
I went through every step in the set up guide again. One problem is that the guide is out of date. Stripe has a new format now and the instructions don’t correlate exactly. I believe I was able to get done what needed to be done but I’m still having the same issues. I tried it in both Test and Live modes. Stripe uses different terminology (Development and Production) so it’s not clear which is Test and Live (I assumed Development was test and Production was Live). There is also no longer an “App menu” in Stripe that I can find as suggested by your set-up guide but I found the client IDs in the Platform Settings under the Connect section. When I clicked on the Connect to Stripe button in the vendor dashboard in test mode it did pop up a Stripe screen and ask me to connect with a notice that it was in development mode. When I input my credentials I went back to my vendor dashboard and it still said I was not connected. When I tried it in Live mode, it does nothing, just goes back to the Vendor Dashboard page.
Am I able to be connected to Stripe as both the WooCommerce store admin AND a frontend Vendor?
If so, I’m going to need some additional assistance or an updated guide.
I’m having this same issue. Do I need to have separate Stripe accounts for my backend end and front end vendor profile? It’s configured and seems to be working in admin section but when I try to connect from the front end as a vendor it just routes me back to my account page on my site and the payment section says Stripe is not connected. Any thoughts?
Thanks,
Matt
