Joe

@Fervous I fixed the CSS for the Stripe payment display above.

Have switched to Enable Test Mode in WooCommerce, and trying a test payment with multiple vendor products (all of whom were setup and connected in Live mode).

Receive this error: “No such customer: #######; a similar object exists in live mode, but a test mode key was used to make this request.. ”

Is there a way to test payments, or troubleshooting this.

I’ll wait for your response to my post earlier today #67265

Joe

Hi @fervous,

further to my message above if the team has no time to dedicate to fixing the Stripe Commissions & Gateway Plugin* , and cannot/will not create a Custom Development job for my Install, then perhaps you could advise a suitable place to locate a freelancer who could troubleshoot test and fix these particular issues ? (PeoplePerhour, Guru.com, Codeable, etc).

Please appreciate that I urgently require full functionality of this plugin… PAYMENTS are the single most critical of any marketplace or ecommerce store, and currently I have Orders failing to capture payment, either missing some products, or failing to capture the whole order! It is excruciating whilst I am trying to develop a startup marketplace venture.

* As the Plugin authors of a $49 plugin I believe the team should be committed to maintenance upkeep and debugging of all their commercial products. So my request is not unjustified.

Please advise at your earliest convenience.

Cheers,
Joe

@Fervous I’ve tried above to provide as much information about these issues as possible. Looking back at the first post it seems that the WordPress and WooCommerce updates, plus WC Vendors v1.39 had something to do with Stripe going awry.

I can confirm the below:
• sometimes (50% of the time) orders go through without any issues… with correct commissions paid, and correct charges to customer cards
• sometimes when a site wide Admin coupon is used this causes huge problems with admin commission rate, meaning admin receives little or no commission on sale
• orders with 2 or more vendors are prone to more errors, including customers card being inexplicably overcharged by WC Stripe Gateway (resulting in Vendors receiving higher payments, with no consistency of amount overcharged = customer complains)
• orders with just 1 vendor 1 product, and no coupons, seem to be 100% ok

That’s a summary of the issues from my side. There are times when there are no problems, but a great deal of orders contain errors which is critical to the newly launched marketplace, as customers and vendors raise complaints, and lose trust in the platform. Retention is KEY to any business, especially online marketplaces where we need to prevent disintermediation from customers and vendors.

I would like this to be addressed with urgency. A staging environment with a Test Admin, and 3 Test Vendors should be straightforward enough to setup, and make a number of different Test Sales (with & w/o coupons, single vendor, multi vendors), to recreate errors, debug and see what is happening with each transaction- mapping endpoints from WooCom, to WC Vendors, to WC Stripe Gateway.

If time and resource is an issue perhaps this is something that could be outsourced? Get a cheap but comprehensive debug report (e.g. from Peopleperhour). They have v talented programmers around the world working for just $12-15 an hour who could get to the bottom of this within a day rate.

Just an idea, because I believe this is a relatively straightforward issue to solve, to get the Stripe Gateway cleaned up and fixed- but from the above thread it doesn’t look like it is getting properly looked at yet. Hence the advantage of outsourcing the menial time-consuming tasks to produce a debug report, to see what needs fixing, patch up the bugs and release new fixed update.

Joe

Hi @Fervous,

yes I can confirm that the Stripe are still inaccurate, continuing to overcharge customers (as compared to the actual total in WooCommerce), and it is very difficult to see why it behaves the way it does as it changes each time… ** it ONLY occurs when there are 2 or more vendors in the Order! It does NOT occur with single vendor orders! **

To illustrate, I have documented a recent order, using a 10% coupon –

1. The order as seen in WOOCOMMERCE (what the CUSTOMER sees and expects to pay)

ORDER for 5 items from 2 vendors, with a 10% coupon:
• Vendor 1: 1 item = £15 (minus 10%) = £13.50
• Vendor 2: 4 items = £13.80 (minus 10%) = £12.44 (+ shipping: £11.80) = £24.24
________________
CUSTOMER TOTAL: £37.72

>>

2. The order as seen in STRIPE CONNECT (what the VENDOR sees and receives, and what customer actually pays)

• Vendor 1: correctly received = £10.84
Sale of 1 item = £15, less fees:
– minus 15% commission (£2.25)
– minus 10% coupon (£1.50)
– minus Stripe fees (£0.41)
= £10.86

Customer charged to card / vendor received = £10.86 ** correct **
_________

• Vendor 2: INCORRECTLY received = £28.64 [customer overcharged by £4.40 to the order]
Sale of 4 items = £13.80, less fees:
– minus 15% commission (SHOULD BE £2.07, but Stripe only charged £0.57 = 4% commission!)
– minus 10% coupon (£1.38)
+ shipping (13.80)
– minus Stripe fees (£0.60)

SHOULD BE = £24.24

BUT customer overcharged £4.40 = £28.64

Customer charged / vendor received = £28.64 ** incorrect **

________________

SUMMARY

If all that looks confusing, it’s because it is! This is why the Stripe Gateway plugin is supposed to do it all for us, by correctly communicating between WooCommerce, WC Vendors and Stripe Gateway for correct payments and commissions.

________________

To summarise the above for clarity:

1. A shopper being overcharged by £4.40 (where is this extra superfluous charge coming from?!)

2. Marketplace not receiving proper commissions (receiving 4% from Vendor 2, rather than 15% as set in WC Vendors Pro)

3. Complaints raised by customer and Vendor for why the payments are wrong

________________

I included full details and breakdown of how the Order appeared, on both WooCommerce and in Stripe, so to give the full picture in hope to resolve.

The concern here is whether the issue is with WCV Pro or the Stripe Gateway plugin?

Somewhere in the chain (WooCommerce > WCV Pro > Stripe Connect) the payment charges and commissions are getting horribly mixed up.

Please advise.

Joe

Hi @fervous

It’s the same user Joe from above. I’ve had to create a new WC forums account.

Further to the above from 2 weeks it seems the critical Stripe issue isn’t getting looked at.

This is ongoing issue and has even created another more puzzling error today. An order of £32 (for 3 items from 2 Vendors), has been billed to the customer incorrectly.

Order is: £32 with a 10% coupon = £28.80. Which is what showed in WooCommerce.

Firstly, the coupon was not applied in the Stripe payment causing the customer to get charged without coupon % discount.

Secondly, Stripe did not calculate the admin commission from the Vendor either, using 10% rather than the global set 15% (this is global in the admin dashboard, and there are no individual vendor commissions set).

So the Customer is getting charged too much, and the Admin isn’t getting the set fee rate.

At this stage I am only advising for your info, as I haven’t heard anything on the above.

It was advised that lead programmer Jamie is working on the WooCom 2.7 update “to ensure everyone’s site doesn’t implode” so I’m not sure when this new issue can be looked at?

As you can see it would appear that the Stripe Gateway plugin is not communicating the correct information from WooCommerce (or WCVendors commission rates), resulting in incorrect billing to customers.

What can you advise at this stage?

Regards
Joe