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Hi @twothirds
The problem was caused and solved by BuddyBoss. The solution involved having to insert and edit plugins/buddyboss-marketplace/includes/templates-class.phpIf you send a ticket to BuddyBoss, they should be able to provide you with the write file.
Never mind. I looked at the form just now and it’s showing what I wanted it to – prefill says company name rather than company website.
I don’t know how this happened, perhaps it was up to Stripe to change it and they did? But whatever it is, it’s now done, so consider this thread closed.Thanks @fervous, it worked well!
Thanks @fervous
Correct, I had applied the code to remove shipping method title, as provided on the WC Vendors knowledgebase: http://docs.wcvendors.com/knowledge-base/remove-shipping-method-title/I tried removing line 6 if ( $method->cost > 0 ) {
And removed line 18 }And success, the $0.00 reappears!
I know you can’t give an exact date, but is this update a long way away? We really need Qty Override working for vendors.
@fervous
I know you have a full plate, but just wondering if you or the others have had a chance to look at this yet? At the moment, I’m still having to remind vendors to look at the order details in their dashboard because the customer shipping instructions don’t appear in the email – and judging from the other comments here, I’m not the only one.Thanks,
Nadav@fervous
Sorry to drag up a thread from more than a year ago, but just wondering if you ever found out about the compatibility of Advanced Shipping Rules plugin with WC Vendors? I’m planning on contacting them, but figured it worth asking here first.
I’ve compiled a list of extra features that I think WC Vendors shipping could do with or that I’d like to achieve through this plugin if it does what it says it does. These are feature requests rather than errors – I’ll submit soon in a separate thread 🙂Thanks @fervous
@fervous
Further to my last message, I noticed the customer note was showing in the email notification to customer. So I copied what appeared to be the correct line from woocommerce/templates/emails/customer-completed-order.php to onesocial-child/woocommerce/vendor-new-order.php,<?php do_action( 'woocommerce_email_customer_details', $order, $sent_to_admin, $plain_text ); ?>I got the result you see in your screenshot: so it is possible to pull the customer note into the vendor-new-order email, but it needs some more work. How would I enter the above code to vendor-new-order.php but avoid having the billing and shipping details duplicate? And while we’re on the topic, how can I do this without the customer email address showing?
Thanks,
Nadav@fervous
The shipping note might be the WooCommerce order note, I’ll call it order note to avoid confusion as I have just noticed this is the name given to it at checkout.Screenshot 1: The order note appears under shipping details at checkout. #2: Thanks to your code, my site also offers an option of adding a customer message specific to each product in their order. #3: If a customer fills out the order note, it appears at the very bottom of the order details on their vendor dashboard (under the title “customer note”. #4: The order note doesn’t appear in their order-notification email.
This really doesn’t make sense. If a customer purchases three products from three vendors and adds an order note, all the vendors can see that same note on their vendor dashboard. But they can’t see it on their order-notification email, in fact it’s the only piece of information they don’t get to their order-notification email – which means they have to take the inconvenient step of going into their dashboard each time they get an order, just to make sure they haven’t missed it.
In the case of the customer message, which is vendor-specific, you provided a way to get this into the order-notification email (see screenshot #4 again). Surely we can get the order note into the email as well, alongside the shipping and billing addresses – which are also not vendor specific?
Thanks,
Nadav@fervous
I think we’ve misunderstood each other.
My request is about the shipping note. After a customer reviews their cart and proceeds to checkout, they are asked to fill in billing details and then shipping details. In shipping details, they are given the option of leaving a shipping note – this is where they can provide further instruction (in addition to street, country, zipcode, etc) on how to get the package to them. This information is not vendor-specific; if the customer is purchasing from three vendors simultaneously, all three vendors see the shipping note in the order details on their Vendor Dashboard.
My question is only how do we get the shipping note to show in the order-notification email to vendors?This is a separate matter from order notes, for which you provided a solution here: https://www.wcvendors.com/help/topic/question-about-order-notes/ I’ve implemented your order notes on our site, and it works beautifully 🙂
I filed a ticket with BuddyBoss, and they said this is their error and it will be fixed in next update.
@fervous
Any chance of including this in the next update?@fervous
Thanks, looking forward to hopefully a quick resolution to this.Thanks @fervous, we actually don’t need to insert the message we thought we did, but I’m certain this will come in handy at some point. Will let you know when I try it.
@fervous
This should be an absolute necessity, as it’s the only shipping-related piece of information missing from the emails. I know many of our vendors would look only at the email and not at their Vendor Dashboard for the shipping details, and therefore would miss crucial details from the shipping note.Could we output it to emails using something similar to what you did here?
@fervous
It’s the store search, which I believe is built in by WC Vendors Pro?The search works, except that it’s pulling in results from all over the website, and not only within the store page on which the user is located.
@fervous
Any thoughts on this?Thanks,
NadavThanks @fervous, I checked after updating and it works properly now.
How do we get notifications when there’s a Pro update? I always seem to miss this.
Hi @fervous
If the update is going to be a while, would you be able to provide me the fix to get private listings working?Thanks
@fervous
I managed to fix this by just adding all the shipment providers myself, as per your knowledge base article here: https://www.wcvendors.com/kb/adding-more-shipment-tracking-providers/Consider this solved.
Thanks.
Thanks for testing this @fervous
Perhaps in a future update, there could be an option in the settings to enable or disable these fields?
Thanks @fervous
Hi @kbfredag
I had this same issue, and it was caused by the latest version of BuddyBoss’s Marketplace plugin. Assuming you’re also using it. They fixed this for me. The solution’s a bit complex for me to explain as it involved them editing one of my FTP files. But if you want to save time, you’re welcome to mention to them that they fixed this same issue for me – on ticket #17839.@fervous
Sorry, my question was very poorly worded.
What I meant to ask was about shipping settings: can we remove the state and zip column from a vendor’s shipping settings (both at settings > shipping and at create product > shipping)?
This way, under shipping, they would have the option of adding a country, the fee for that country, and whether there is a qty override – but they wouldn’t have the option of adding shipping fee for a specific state or zip code.And an additional shipping add-on sounds good!
Thanks.
Thanks @fervous, good to know I wasn’t imagining this!
I understand you can’t tell me exactly when the update will be, but if it’s going to be more than a week and it’s not too much trouble – would you mind providing a manual fix?
Cheers.
Thanks @fervous
@fervous
You’re right, it’s the theme causing the problem.
I guess I’ll have to refer this one to BuddyBoss as well.Thanks @fervous!
I’ll play around with this.
Have asked BuddyBoss too.@DAMAN
Thanks!!
Been stressing about this one… superb work!Thanks @fervous, I look forward to an update.
As always, if a fix is found and you’re able to offer a manual solution in advance of the WC Vendors update, that would also be great!@fervous
Just checking in to ask if there’s been any progress on the issue of product total and commission not showing up in the vendor-notification email?
Thanks,
Nadav@fervous @marielaneff
Found the issue! It’s a strange one: In WooCommerce > WC Vendors > Product Form > Variations, if you click to disable “Downloadable”, you suddenly can not save variations. Unclick it, and variations save.
Maybe worth fixing for the next update?@fervous
I just tested by deactivating all other plugins except WC Vendors, WC Vendors Pro and WooCommerce – and I still can’t save variations.
But again I should emphasize we can save variations when we create a product as an admin, but we can’t save variations when creating a product from the Pro Dashboard.
Is your development site on Woocommerce 3.0.7?
Is it safe for me to revert to a previous version of WooCommerce in order to test this – without breaking my entire site?
I know you guys are busy with a lot of things, and at risk of sounding like a broken record given I said the same about the now-resolved variations/shipping issue – this issue is equally as mission-critical for those of us who are heavy on variable products.@fervous @MARIELANEFF
Hope you don’t mind me jumping in here. Given the last couple of comments are private, have you solved this issue?We’ve just noticed the exact same issue, and we’re on the same versions of all the plugins as tjark – so it may be something to do with the update to WooCommerce 3.0.7?
One additional observation:
– When adding a variable product as an admin, all the variations are saved as usual. But as tjark mentioned, when adding a variable product from the Pro Dashboard, the product is created, the attributes are saved, but the variations do not save. On the front end, the product shows as “currently out of stock and unavailable”.@fervous
Only variable.
You may recall I gave the opinion that the two issues were linked: a) vendor shipping going to admin on variable products; and b) the vendor-notification email then showing $0.00 total, $0.00 commission, $0.00 shipping for variable products.Now that you’ve fixed the first issue and we have shipping going to the vendor, the shipping cost is now appearing in the vendor-notification email. But for some reason the product total and commission are still showing as $0.00.
Thanks @fervous.
That makes sense. Hope we can get it resolved.I used the file you sent me, and it worked (almost completely)!
The first and bigger issue is fixed: shipping is now going to admin, and we can all breathe a sigh of relief.
The second error, however remains: the email to vendors now displays the correct shipping amount, but for some reason it is still not showing the sale price and commission. So vendors are now receiving the correct amount, but the email notification is showing incorrect information.
See screenshot for example. (In this case, the email should show a sale price of $18.00, and a commission of $17.10 – as it does on the Vendor Dashboard).
@FERVOUS
Amazing news!
I second Ali’s request: would you be able to provide an estimate on when it will be released, and a manual fix in the meantime?@fervous
Thanks, looking forward to hearing what you find.
I’m positive some of the other WC Vendors users would benefit from this.@fervous
It may be OneSocial blocking it. In any case, not a big deal. Looking forward to hearing how you go with getting it onto the cart page.@DIGITALCHILD
I’m one of the users who wanted vendor shipping split, and I have to say it looks great.
The code you provided worked perfectly, thanks! And I discovered an extra line to remove the repeat mention of shipping on the payment-received page and email.add_filter( 'woocommerce_order_shipping_to_display_shipped_via', '__return_empty_string' );@fervous
Thanks for this Anna. I uploaded the updated code, but I prefer the older one only because it shows up below the Add to Cart button and not alongside it – although I get that it would be better to use form builder rather than html. I guess this preference would be moot if we can get it on to the Cart page itself. Please keep me updated if you do find a way to do this 🙂@FERVOUS
Anna, I just came across this thread, and the customer note makes for a fantastic addition to our site – thanks! I’m wondering if there’s a way to allow the customer to write/edit the note from the Cart page, rather than from the Product page? I think it would make more sense that way. If not, not big deal – we’ll use it as is.
