Prices are listed in USD. Licenses are automatically renewed on the anniversary of your purchase. You can cancel at any time from your account page.
We accept major credit cards via Stripe and Paypal.
Frequently Asked Questions
We currently support a minimum of WordPress 4.1 and WooCommerce 3.0. However we encourage you to test and run the most up-to-date versions of all your plugins and themes. This will ensure a smooth running business and reduce your chances of security and other problems.
We recommend that you use a dedicated WordPress hosting company. We do not recommend running an eCommerce business on a shared, cheap hosting plan. You must be using a minimum of PHP 7.2 as per the WooCommerce requirements. However, we recommend you use the most recent version of PHP7.x that is available to you.
Your hosting company should also be providing at least daily backups and staging environments so you can easily test all updates and changes.
Due to the nature of digital downloads, we do not provide refunds. You are purchasing access to support and updates. We believe in our products and have thousands of customers using our products on a daily basis. We stand by the quality of our development and our support. If you have found an issue with one of our products please submit a support ticket for the relevant product you have purchased and allowed us ample time to investigate your issue.
The main difference between WC Vendors and WC Vendors Pro is that pro provides a complete front end dashboard for your vendors. That allows your vendors to manage their orders, products, coupons and more. We also include a comprehensive shipping system for both flat rate and table rate shipping. For a full feature comparison please visit our comparison page here.
If you don’t renew your license then you are free to continue to use the last version that you downloaded. Your license provides access to updates, downloads and support. Once your license expires you can no longer download the product, access premium support or receive updates and bug fixes.
You can set the commission rate at the product level, the vendor level or globally for the entire marketplace. WC Vendors Pro includes more options for charging commissions beyond the basic percentage system offered in free. This includes fixed, fixed + fee and tiered commission rates.
No we do not support WordPress MutliSite for either our Free or Paid plugin. We have no plans to support this feature so please do not ask.
WC Vendors and WC Vendors Pro are developed to work with any 100% compatible WooCommerce theme. This means that your theme implements full compatibility with WooCommerce. If your theme uses the optional woocommerce.php template file, your theme is not supported.
If you have purchased an annual license then your license will last for 12 months from the date of purchase. After which time you will loose access to all previous downloads, updates and premium support.
If you have purchased a lifetime license then your license is effectively for a lifetime. In the license system I have set this to 99 years, but that is more than a lifetime according to the average life span for a human.
This is really up to you. So long as your web hosting is designed and configured to handle a big traffic site. Then our products will also hold up. We have customers running very high traffic sites with thousands of products, vendors and orders.
As we provide a complete front end dashboard it isn’t possible to automatically provide support for all WooCommerce extensions. This will mean some custom programming will ned to be completed to integrate the plugin of choice with Pro. A lot of the times all that is required is adding the custom meta fields on the front end. For more complex integrations we are always looking to create new integrations for our users. Please check our extensions page to see what integrations we have available.
We are unable to provide support or customisation beyond the features and functions already built into WC Vendors. If you require further customisation such as changing anything within WC Vendors via actions or filters, then you will need to do this your self or hire a developer. We do however provide documentation on how to use our actions and filters with example code to get you started. If you can’t find what you are looking for please ask and we’ll be happy help.
No a lifetime license cannot be transferred to another party. A license is linked to the email that purchased the product. If you are doing development for a customer, please ensure that your customer buys the license.
No. Licenses are not transferable.
If you’re still not sure about something. Drop us a line and one our team will get back to you shortly.