Home Forums WC Vendors Pro Support account help

NOTICE: We've Moved to a Ticket System for Support

As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system.  This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.

If you are a WC Vendors Pro customer please open a support ticket here. 

If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.

The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.

https://docs.wcvendors.com/

Thank you to all of our customers!

 

Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • #12128
    beth
    Participant

    Hi how do i get a refund please ? I only just purchased it and it isn’t what i need, thanks

    #12134
    WC Vendors Support
    Participant

    Hi Beth,

    There are no refunds for WC Vendors Pro. Especially no refunds since it’s still active on your website. (Sigh).

    Cheers

    Ben

    #12155
    beth
    Participant

    Hi, I have a 14 day cooling period by law and even then I’m entitled to a refund, No I am not using the site – if you looked further you would see its not functional but if it makes you feel easier then i will remove it ( tbh i thought it was removed ) – its cool I will go to other people to pursue my refund

    *sighs*

    #12164
    Jamie
    Keymaster

    Hi Beth,

    If you are having problems with our product we are more than happy to work with you to support and get the product working with your store. We stand by our product and will endeavour to get it functioning as advertised. Due to the nature of digital downloads refunds aren’t often given if you change your mind.

    I see that you’re from the UK, we are based in Australia and the USA which have different consumer laws to the UK. According to UK consumer law you waived your right to the 14 day cooling off period when you downloaded and activated the license. This is because digital downloads are not classed as goods or services.

    Here is a quote from the UK consumer law

    Digital downloads are given their own unique category under the Consumer Contracts Regulations and are therefore not services or goods.

    If you want to download something within 14 days of buying it, you will have to give your consent to
    waive the 14 day cooling-off period.

    If you don’t give your consent, the 14 day cooling-off period still applies but you won’t be able to download your digital content until this period has ended.

    This is to prevent you from changing your mind after you have downloaded the content.

    source: http://www.which.co.uk/consumer-rights/problem/can-i-get-a-refund-on-a-digital-download
    source: http://discuss.bis.gov.uk/consumerrightsbill/what-are-my-rights-under-the-draft-bill-when-buying-digital-content/#1

    Again if you are having problems with our product, please post on our support forums and we’ll be happy to assist.

    cheers,

    Jamie.

    #12172
    beth
    Participant

    Hi, I do not want this product , I will not be using this product , I find you were rude also , I am not one of these people that will say ‘ok’ I will take this further, I know my rights and I know I am entitled to a refund, and if your company had any morals then you would do this also.

    I will take this further now and get in touch with the appropriate trading standards

    #12190
    Jamie
    Keymaster

    Hi Beth,

    We work hard to build a quality product and stand by it. We have offered to support you to get the product working which you haven’t responded to. As per the links I provided you aren’t entitled to a refund however you are entitled to a replacement, if the product is faulty. You specifically stated that “it’s not what you need” that is not grounds for a refund for a digital product.

    If you read the links I’ve provided you would know that your 30 day refund DOES NOT apply to digital downloads.

    As stated

    This right to a refund doesn’t apply to purely digital products though – such as music, games or apps that you buy as downloads.

    You can however ask for a digital product to be repaired or replaced if it develops a fault.

    Here is the section regarding digital content.

    Digital content

    The Consumer Rights Act defines digital content as ‘data which are produced and supplied in digital form.’

    Just like goods, digital content must be:

    • of satisfactory quality
    • fit for a particular purpose
    • as described by the seller.

    If digital content does not conform to these criteria, you have the right to a repair or replacement of the digital content you’ve purchased.

    But if that repair or replacement doesn’t fix the situation, you can ask for a price reduction which can be up to 100% of the cost of the digital content.

    The retailer will have to compensate you if any device or other digital content you own is damaged as a result of the digital content you’ve downloaded.

    This applies where that damage would not have occurred had ‘reasonable care and skill’ been exercised in the provision of the digital content – even if that content was provided free of charge.

    If there is a fault we’ll be happy to help get it working but you have not described a fault rather you have changed your mind. On top of all this, our company isn’t based in the UK and we aren’t bound by the laws there.

    cheers,

    Jamie.

    #12207
    beth
    Participant

    From the 1st of October its 30 days and yes it included digital

    I will see you in court if needed

    Trading standards will have all of these notes

Viewing 7 posts - 1 through 7 (of 7 total)
  • The forum ‘WC Vendors Pro Support’ is closed to new topics and replies.
This website uses cookies to ensure you get the best experience on our website.