Hi Beth,

There are no refunds for WC Vendors Pro. Especially no refunds since it’s still active on your website. (Sigh).

Cheers

Ben

Hi Beth,

If you are having problems with our product we are more than happy to work with you to support and get the product working with your store. We stand by our product and will endeavour to get it functioning as advertised. Due to the nature of digital downloads refunds aren’t often given if you change your mind.

I see that you’re from the UK, we are based in Australia and the USA which have different consumer laws to the UK. According to UK consumer law you waived your right to the 14 day cooling off period when you downloaded and activated the license. This is because digital downloads are not classed as goods or services.

Here is a quote from the UK consumer law

Digital downloads are given their own unique category under the Consumer Contracts Regulations and are therefore not services or goods.

If you want to download something within 14 days of buying it, you will have to give your consent to
waive the 14 day cooling-off period.

If you don’t give your consent, the 14 day cooling-off period still applies but you won’t be able to download your digital content until this period has ended.

This is to prevent you from changing your mind after you have downloaded the content.

source: http://www.which.co.uk/consumer-rights/problem/can-i-get-a-refund-on-a-digital-download
source: http://discuss.bis.gov.uk/consumerrightsbill/what-are-my-rights-under-the-draft-bill-when-buying-digital-content/#1

Again if you are having problems with our product, please post on our support forums and we’ll be happy to assist.

cheers,

Jamie.

Hi Beth,

We work hard to build a quality product and stand by it. We have offered to support you to get the product working which you haven’t responded to. As per the links I provided you aren’t entitled to a refund however you are entitled to a replacement, if the product is faulty. You specifically stated that “it’s not what you need” that is not grounds for a refund for a digital product.

If you read the links I’ve provided you would know that your 30 day refund DOES NOT apply to digital downloads.

As stated

This right to a refund doesn’t apply to purely digital products though – such as music, games or apps that you buy as downloads.

You can however ask for a digital product to be repaired or replaced if it develops a fault.

Here is the section regarding digital content.

Digital content

The Consumer Rights Act defines digital content as ‘data which are produced and supplied in digital form.’

Just like goods, digital content must be:

• of satisfactory quality
• fit for a particular purpose
• as described by the seller.

If digital content does not conform to these criteria, you have the right to a repair or replacement of the digital content you’ve purchased.

But if that repair or replacement doesn’t fix the situation, you can ask for a price reduction which can be up to 100% of the cost of the digital content.

The retailer will have to compensate you if any device or other digital content you own is damaged as a result of the digital content you’ve downloaded.

This applies where that damage would not have occurred had ‘reasonable care and skill’ been exercised in the provision of the digital content – even if that content was provided free of charge.

If there is a fault we’ll be happy to help get it working but you have not described a fault rather you have changed your mind. On top of all this, our company isn’t based in the UK and we aren’t bound by the laws there.

cheers,

Jamie.