Our refund policy is quite simple. Due to the nature of digital downloads, we do not provide refunds. You are purchasing access to support and updates. We believe in our products and have thousands of customers using our products on a daily basis. We stand by the quality of our development and our support. If you have found an issue with one of our products please submit a support ticket for the relevant product you have purchased and allowed us ample time to investigate your issue.
All our products are released under the GPL 2 license or later. You can find a complete copy of the license here: http://www.gnu.org/licenses/gpl-2.0.txt.
As digital download software cannot be returned the following outlines when you qualify for a refund.
|I haven't downloaded||Yes, within 7 days of purchase.|
|This is a renewal order and I haven't downloaded since the renewal date.||Yes, within 14 days of the renewal.|
|I changed my mind||You don't qualify for a refund|
|Your product doesn't work with my theme||You don't qualify for a refund|
|I modified the core of the software||You don't qualify for a refund|
|I found a bug||You don't qualify for a refund|
|My business failed||You don't qualify for a refund|
|I don't use it anymore||You don't qualify for a refund|
|I bought it by mistake||You don't qualify for a refund|
|It doesn't have a feature I need||You don't qualify for a refund|
|You bought the product at a discount||You don't qualify for a refund|
|You purchased any of our bundle products||You don't qualify for a refund|
If you believe you qualify for a refund please submit a support request. You have 7 days from the date of purchase.