The WC Vendors money-back guarantee offers that, if at any time within the first 30 days of purchasing your subscription you decide that WC Vendors products are not for you, then just let our support team know.
We firmly believe in and stand behind our products 100%, but we understand that it cannot work perfectly for everyone all the time. If you would like to request a refund, please open a support ticket. If you have found a bug/issue, please allow us ample time to investigate your issue. We strive to ensure we can support you and your success.
We may ask you a couple of follow-up questions in regard to the refund so that we can improve our products, services and support.
We will cancel your subscription, license keys, download access and issue you a refund. Your request for a refund must be received within 24 business hours of the 30 days of the date and time of opening your paid account. While some refunds may be instant, refund credit can take up to 5 – 10 business days to show up in your credit card statement. If the refund doesn’t show within 10 days, please reach out to us, and we will investigate from our end.
You agree to remove the plugins from your site and delete them from your system and cease all use.
By purchasing plugin(s) from our site, you agree to this refund policy and relinquish any rights to subject it to any questions, judgement or legal actions. We are not liable to cover any differences in exchange rates between the time you purchased and the time you are refunded.
Renewal Refunds
We will email you 1 week prior to your renewal date, and again 24 hours before renewal. You may use this opportunity to cancel your subscription before the renewal payment is automatically processed. If the renewal is successful, you can request a refund within the first 14 days of the renewal.
When refunds won’t be given
- If the time has lapsed beyond the 30 days of your purchase.
- If the time has lapsed beyond the 14 days of your renewal.
- You have violated our terms of service
Decisions related to these are at the discretion of our team and the decisions are final.
License
All our products are released under the GPL 2 license or later. You can find a complete copy of the license here: http://www.gnu.org/licenses/gpl-2.0.txt.