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- This topic has 20 replies, 4 voices, and was last updated 6 years, 3 months ago by Anna.
December 6, 2016 at 5:37 pm #49544
I just bought the pro version and when I try to activate the product I get the following error message:
HTTP Error: cURL error 28: connect() timed out!
Can you help?
Thanks!December 6, 2016 at 5:37 pm #49545
### WordPress Environment ### Home URL: http://singlepattern.com Site URL: http://singlepattern.com WC Version: 2.6.8 Log Directory Writable: ✔ WP Version: 4.6.1 WP Multisite: – WP Memory Limit: 512 MB WP Debug Mode: – WP Cron: ✔ Language: en_US ### Server Environment ### Server Info: Apache PHP Version: 5.6.21 PHP Post Max Size: 64 MB PHP Time Limit: 300 PHP Max Input Vars: 16000 cURL Version: 7.21.0 OpenSSL/0.9.8o SUHOSIN Installed: – MySQL Version: ❌ 5.5.52 - We recommend a minimum MySQL version of 5.6. See: WordPress Requirements Max Upload Size: 64 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ Zapier Integration - Active Feeds: ✔ 1 active Zapier Feed. Zapier Integration - Cron Tasks: ✔ 0 pending Zapier cron tasks. Zapier Feed #1 Name: ✔ New Order to Google Drive Zapier Feed #1 Webhook URL: ✔ https://hooks.zapier.com/hooks/catch/1550341/ti9r4k/ Zapier Feed #1 Trigger: ✔ New Order Zapier Feed #1 Test Result: ✔ Successfully sent sample data to https://hooks.zapier.com/hooks/catch/1550341/ti9r4k/. ### Database ### WC Database Version: 2.6.8 : woocommerce_sessions: ✔ woocommerce_api_keys: ✔ woocommerce_attribute_taxonomies: ✔ woocommerce_downloadable_product_permissions: ✔ woocommerce_order_items: ✔ woocommerce_order_itemmeta: ✔ woocommerce_tax_rates: ✔ woocommerce_tax_rate_locations: ✔ woocommerce_shipping_zones: ✔ woocommerce_shipping_zone_locations: ✔ woocommerce_shipping_zone_methods: ✔ woocommerce_payment_tokens: ✔ woocommerce_payment_tokenmeta: ✔ MaxMind GeoIP Database: ✔ ### Active Plugins (36) ### Polylang: by Frédéric Demarle – 2.0.9 Advanced Custom Fields: Repeater Field: by Elliot Condon – 1.1.1 Admin Menu Editor: by Janis Elsts – 1.7.2 Advanced Custom Fields: by Elliot Condon – 4.4.11 Akismet: by Automattic – 3.2 Breadcrumb NavXT: by John Havlik – 5.5.2 Contact Form 7: by Takayuki Miyoshi – 4.5.1 Email Address Encoder: by Till Krüss – 1.0.5 WooCommerce shop to Facebook: by StoreYa – 2.4 Fancy Product Designer: by Rafael Dery | radykal.de – 3.3.1 Instagram Feed: by Smash Balloon – 1.4.8 Loco Translate: by Tim Whitlock – 2.0.10 SendinBlue Subscribe Form And WP SMTP: by SendinBlue – 2.6.7 New Facebook Pixel with Standard Events for WooCommerce: by GhostMonitor – 1.4.0 PayPlug for WooCommerce: by PayPlug – 1.0.1 Post Type Switcher: by John James Jacoby – 3.0.0 Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 2.2.6 Scalable Vector Graphics (SVG): by Sterling Hamilton – 3.2 Simple Cookie Notification Bar: by Lucy Tomás – 1.5 Swift Framework: by Swift Ideas – 2.4.16 Ultra WordPress Admin: by themepassion – 7.1 User Role Editor: by Vladimir Garagulya – 4.29 WC Vendors Pro: by WC Vendors – 1.3.8 WC Vendors: by WC Vendors – 1.9.6 Hyyan WooCommerce Polylang Integration: by Hyyan Abo Fakher – 0.29 Woocommerce Advanced Bulk Edit: by George Iron – 4.0 WooCommerce Attributes Menu Manager: by Varun Sridharan – 0.6 WooCommerce Conversion Tracking: by Tareq Hasan – 1.2.1 WooCommerce Stripe Gateway: by Automattic – 3.0.6 WooCommerce Google Analytics Pro: by WooThemes / SkyVerge – 1.1.5 WooCommerce Simply Order Export: by Ankit Gade – 2.0.8 WooCommerce Zapier Integration: by OM4 – 1.6.3 WooCommerce: by WooThemes – 2.6.8 WooCommerce Helper: by WooCommerce – 1.7.2 Yoast SEO: by Team Yoast – 3.8 WP Editor: by Benjamin Rojas – 184.108.40.206 ### Settings ### Force SSL: ✔ Currency: EUR (€) Currency Position: right_space Thousand Separator: , Decimal Separator: . Number of Decimals: 2 ### API ### API Enabled: ✔ ### WC Pages ### Shop Base: #4 - /en/shop/ Cart: #5 - /en/cart/ Checkout: #6 - /en/checkout/ My Account: #7 - /en/my-account/ ### Taxonomies ### Product Types: external (external) grouped (grouped) simple (simple) variable (variable) ### Theme ### Name: Atelier Child Theme Version: 1.0 Author URL: http://www.swiftideas.com Child Theme: ✔ Parent Theme Name: Atelier Parent Theme Version: 2.3.0 Parent Theme Author URL: http://www.swiftideas.com WooCommerce Support: ✔ ### Templates ### Overrides: atelier/woocommerce/archive-product.php atelier/woocommerce/cart/cart-totals.php atelier/woocommerce/cart/cart.php atelier/woocommerce/checkout/form-checkout.php atelier/woocommerce/checkout/thankyou.php atelier/woocommerce/content-product.php atelier/woocommerce/content-product_cat.php atelier/woocommerce/content-single-product.php atelier/woocommerce/global/quantity-input.php atelier/woocommerce/loop/add-to-cart.php atelier/woocommerce/loop/loop-end.php atelier/woocommerce/loop/loop-start.php atelier/woocommerce/loop/pagination.php atelier/woocommerce/loop/result-count.php atelier/woocommerce/myaccount/form-login.php atelier/woocommerce/single-product/add-to-cart/external.php atelier/woocommerce/single-product/add-to-cart/grouped.php atelier/woocommerce/single-product/add-to-cart/simple.php atelier/woocommerce/single-product/add-to-cart/variable.php atelier/woocommerce/single-product/product-image.php atelier/woocommerce/single-product/product-thumbnails.php atelier/woocommerce/single-product/related.php atelier/woocommerce/single-product/review.php atelier/woocommerce/single-product/tabs/additional-information.php atelier/woocommerce/single-product/tabs/description.php atelier/woocommerce/single-product/tabs/tabs.php atelier/woocommerce/single-product/up-sells.php atelier/woocommerce/single-product-reviews.php atelier/woocommerce/single-product.php ### WC Vendors Pro ### Theme Compatability: - Pro Dashboard Page: - #18881 Feedback form page: ✕ Vendor ratings will not work without this page set. Click here to set the page. Vendor Shop Permalink: - /creators/ ### Templates ### Overrides: –December 7, 2016 at 8:25 am #49605EricParticipant
Same thing for me too : just bought the plugin and problem to activate it
HTTP Error: cURL error 28: connect() timed out!
Thanks too!December 7, 2016 at 9:55 am #49608
This is likely a server issue.
Please contact your host and ask if they can help you increase the timeout or if there is a block on cUrl connections?
It also may help to deactivate all plugins except WooCommerce & WC Vendors until you’ve successfully installed Pro, so there aren’t other requests occurring while uploading Pro.December 8, 2016 at 5:06 am #49699
My host is asking what are the plugin requirements?December 12, 2016 at 4:33 am #50016December 12, 2016 at 7:01 pm #50066
The 300 for time limit should be sufficient.
Are you still getting this error? Have you been able to successfully install and run WC Vendors Pro?
If not, deactivate all plugins except WooCommerce & WC Vendors until you’ve successfully installed Pro, so there aren’t other requests occurring while uploading Pro, and see if you are able to get it loaded onto your site.
Let me know..December 13, 2016 at 6:00 pm #50194
I tried with all plugins deactivated but nothing changed. My host says they can’t increase to 300 because the php.ini is not editable on shared web hosting.
How can I do? This is the first it happens and I’m running many websites with this offer.December 13, 2016 at 10:30 pm #50214
You have been able to activate and run Pro, correct?December 14, 2016 at 2:20 am #50235
Yes the plugin is running, even if I have some bugs and issues.
But I can’t activate it and I keep on having the message “The WC Vendors Pro license key has not been activated, so you will be unable to get automatic updates or support! Click here to activate your support and updates license key.”December 14, 2016 at 4:36 pm #50306
If you use the key in your account, it is not accepting it?
If so, let me know and I can issue you a new key. Use your email that you used when purchasing Pro, and the key. Activate it y going to: wp-admin > settings > WC Vendors Pro License
https://www.wcvendors.com/my-account/downloads/December 14, 2016 at 4:38 pm #50307
Yes that’s what I already did and the key is not working, I still have that CURL ERROR.
Feel free to send me a new key and I will try, thanksDecember 14, 2016 at 5:30 pm #50312
Would you please provide me with an admin login and password in a private reply so i can see if i can resolve this for you- or at least find out why these are not working on your site?
Is your site live?December 15, 2016 at 5:11 pm #50437GlennParticipant
Same issue here. No error message but only the notice: The WC Vendors Pro license key has not been activated, so you will be unable to get automatic updates or support! Click here to activate your support and updates license key.
What to do now?
December 17, 2016 at 5:20 pm #50674
- This reply was modified 6 years, 5 months ago by Glenn. Reason: add user email
I have checked on your account, and it is one of they keys that were are currently having trouble with, and I am unable to generate a new key for your to use.
We are working on this issue and will update with a fix as soon as possible.
In the meantime, you will still be able to use your WC Vendors Pro.December 28, 2016 at 7:12 am #51423GlennParticipant
At the moment we are 11 days further, do you have a solution for me?
Still can’t activate.
GlennDecember 29, 2016 at 11:48 am #51618
No- though the issue is reported and should be resolved.
In the meantime, will you please provide me with an admin login & password in a private reply and I can try activating the key; I cannot currently generate a new key for your account
Are you currently using WC Vendors Pro version 1.3.8?February 23, 2017 at 4:07 am #57284
I updated to the latest version but I still can’t activate. Can you help?February 23, 2017 at 10:26 am #57338
So both WC Vendors and WC Vendors Pro are the latest version, correct? (1.9.8 for WC Vendors, 1.3.9 for WC Vendors Pro)
I am so sorry you are still having this issue.
Can you check with your host to see if they are blocking outgoing cUrl ? Also, are you (or your host) using a firewall?
Is WC Vendors Pro working properly for you otherwise?February 24, 2017 at 2:20 am #57428
Hi, yes latest version for both products. My host says they are not blocking anything. Everything seems working otherwise.February 24, 2017 at 11:18 am #57486
I had to delete your response for your security.
If you need to share private details, such as account info, you need to start YOUR OWN topic thread. The original author can see private replies.
Private reply can be seen by the site admin (safe) AND also the original author of the post/topic.
Info for the future. 😉
Now, it sounds like you will need to manually update Pro. For some reason this is occurring with some installs recently.
To manually update :
1. back up your site (optional safe measure)
2. download the latest Pro version from your account here: https://www.wcvendors.com/my-account/
3. deactivate & delete your current WC Vendors Pro (info is stored in your database…)
5. Immediately upload the Pro version 1.3.9 you downloaded from your my-account on here.
6. Activate! ?
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