NOTICE: We've Moved to a Ticket System for Support
As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system. This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.
For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.
If you are a WC Vendors Pro customer please open a support ticket here. If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.
The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.
Thank you to all of our customers!
- This topic has 8 replies, 2 voices, and was last updated 7 years ago by
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Hi,
I am trying to load the key the API page has generated but am receiving the below error.
If your license key is in use on another website visit your WCVendors.com My Account page to reset your activations. If you have problems activating the license key try disabling/activating WC Vendors Pro in your plugins menu again.
In the API key section there is no activations so not sure why the key is not activating. I tried to deactivate and reactivate but no luck either.
If you want to deactivate and then re-activate your key, you go to your account here and to your API keys: https://www.wcvendors.com/my-account/my-api-keys/ you delete your activation… then go to the website where you want it activated and enter the key and email.
We are going to have a new license system in the very near future… Likely in the next update within a few days. Part of why Jamie is building & replacing our current license system is because this whole process isn’t working correctly, so if you run into problems, just install and use Pro as is.
Hi,
Thank you for your email, how do i deactivate the key? No option is showing on the page.
Hi,
Just checking to see if you have received my message above as we are still not able to activate the plugin.
@melbwebdesign
Hello,
Please ensure that you have updated to WC Vendors 1.3.9. Then you can use the license key you have. There are no activations for that key showing on our end.
This key requires WC Vendors Pro 1.3.8+ to run properly.
If you have further trouble, please provide me an admin login & password in a private reply and I will try to activate your key for you.I can’t even generate a key that is why there are no activations. Can you please correct this for us or tell us the API key so we can add it.
@melbwebdesign
Would you please private reply with your admin login & password and your site url and I can try to get this sorted out for you?@melbwebdesign
Hello,
Once you update you’ll be able to activate the license key.
Until then, versions older than 1.3.8 cannot use the type of license key you now have.
Once you have updated, let me know and I will be glad to help you get your key activated.
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