Blank product page

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NOTICE: We've Moved to a Ticket System for Support

As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system.  This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.

If you are a WC Vendors Pro customer please open a support ticket here. 

If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.

The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.

https://docs.wcvendors.com/

Thank you to all of our customers!

 

  • This topic has 7 replies, 2 voices, and was last updated 7 years ago by Anna.
Viewing 8 posts - 1 through 8 (of 8 total)
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  • April 12, 2017 at 11:39 pm #61745
    Neil
    Participant

    I’m seeing a new issue recently where my product page is blank. I’ve isolated it down to WCV Pro. When I disable the plugin, all products pages load.

    Here is example of product page: http://dev.postcardtree.com/postcard/exhibition-building-melbourne-de-pape-1905/

    Looking in console, I see this error:

    “Fatal error: Call to a member function get_id() on string in /var/www/html/wp-content/plugins/wc-vendors-pro/public/class-wcvendors-pro-vendor-controller.php on line 1200”

    I’ve deleted and reinstalled WCV Pro but issue persists unless I deactivate plugin. Feel free to activate plugin to see issue and test.

    I was running WC3 and this issue seems to have appeared then – i’ve since downgraded WC (too many other issues) but still have this problem.

    April 13, 2017 at 2:37 pm #61833
    Anna
    Member

    Hello,
    You truly cannot fully downgrade to WooCommerce (less than 3.0) since the info stays in the database..
    If you run WooCommerce 3.0+, WC Vendors Pro 1.4.1 and WC Vendors 1.9.10, and switch to the Storefront theme, does this occur?
    Your theme is not yet WooCommerce 3.0+ or WC Vendors 1.4+ compatible.. They really really need to update, since they override our templates, override some WooCommerce templates and use WooCommerce hooks… so anything that is not up to date will cause issues.
    WooCommerce changed a lot for their 3.0 update. We, then, as a result, had to update, and did so before the 3.0 release so that our users would not experience an interruption. BuddyBoss did not update proactively, so now users of that theme and plugin are experiencing a lot of issues.
    They have said that they are working on an update for the Social Marketplace- but I do not know when this will be completed.

    April 20, 2017 at 8:42 pm #62568
    Neil
    Participant

    Hi Anna,

    So all the updates are out and i’ve now installed them all. I still have the blank product page when WCV is enabled (i have to leave it disabled at the moment). When i try to load any product page I get an error in logs. This example when i try to load: http://dev.postcardtree.com/postcard/exhibition-building-melbourne-cox-1905/

    [Fri Apr 21 00:44:11.431025 2017] [:error] [pid 32455] [client 121.209.15.25:64294] PHP Fatal error: Call to a member function get_id() on string in /var/www/html/wp-content/plugins/wc-vendors-pro/public/class-wcvendors-pro-vendor-controller.php on line 1200, referer: http://dev.postcardtree.com/marketplace/?type=sale

    Any ideas?

    April 20, 2017 at 10:42 pm #62584
    Anna
    Member

    Hello,
    If you deactivate all plugins except woocommerce, wc vendors and wc vendors pro– does this still occur?

    April 22, 2017 at 9:29 pm #62797
    Neil
    Participant

    Hi Anna,
    When I do that, I only get category breadcrumbs across top of product page. I also get this error in logs:

    [Sun Apr 23 01:31:17.693882 2017] [:error] [pid 6025] [client 1.129.97.52:2881] PHP Fatal error: Call to a member function get_id() on string in /var/www/html/wp-content/plugins/wc-vendors-pro/public/class-wcvendors-pro-vendor-controller.php on line 1200

    Thanks,
    Neil

    April 22, 2017 at 9:45 pm #62798
    Neil
    Participant

    also this:

    [Sun Apr 23 01:47:03.506768 2017] [:error] [pid 5968] [client 1.129.97.52:28364] PHP Fatal error: Call to undefined function bp_loggedin_user_id() in /var/www/html/wp-content/themes/onesocial-child/woocommerce/content-single-product.php on line 32

    April 22, 2017 at 10:12 pm #62799
    Neil
    Participant

    Hi Anna,

    When I reactivated the other plugins, the issue disappeared? Now I have WCV Pro running and the product page displays correctly. I guess issue resolved!

    Thanks,
    Neil

    April 23, 2017 at 8:04 pm #62845
    Anna
    Member

    Neil-
    Ok- glad it is solved.
    Let me know if you need anything else. We’re doing what we can to find any other issues from the WooCommerce update.

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