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- This topic has 2 replies, 2 voices, and was last updated 7 years, 11 months ago by
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Hi Ben,
I’m now using Stripe Connect and it was super simple to set up (thank you!) 🙂
I still have Paypal running as only 27 of 118 vendors have connected their accounts so far. I keep reminding them but some are really not happy about entering their bank details in the Stripe form unfortunately.
Anyway, I’ve had 11 Cancelled orders since adding Stripe Connect but only when customers pay by Paypal. Some orders go through fine others don’t. It might just be coincidence but is happened a lot lately.
Here’s the various error messages the customers have been receiving (I don’t have them all, these are just the ones they thankfully screen shotted):
Each order has either of these notes:
I’ve had to turn Paypal off for now, but obviously happy for Jamie to switch back on if he is able to test.
Many thanks,
Karen
Jamie is on vacation for the next ten days. You’re stuck with me! 🙂
Don’t keep using PayPal just because some vendors havent connected to Stripe. Force them to connect to Stripe. The best practice is to send an email to the vendors still relying on PayPal and say “As of May 15th 2016 we no longer process payments through PayPal. If you do not connect to Stripe by going to your Dashboard > Settings > Payment, then you will not receive your money for commissions automatically. You must do this as soon as possible.” And that’s it! Well, of course, customize the message any way you see fit, but that’s what I would do. Your site is the gatekeeper. Set your rules, and enforce them! 🙂
— Unpaid time limit means somoene clicked through to PayPal to complete their order, and then ignored it or stopped. It happens.
— We cant process your payment right now so please try again later is a PayPal Customer issue — see https://www.freshbooks.com/support/paypal-error-message-we-cant-process-your-payment-right-now-so-please-try-again-later
— Error 580022 means that your seller/vendor is using a weird currency PayPal doesnt support — see http://stackoverflow.com/questions/15567640/580022-the-receiver-is-based-in-a-country-that-isnt-enabled-to-receive-paymen
So, why bother letting vendors keep slowing you down? Lay down the law and tell them your site rules and enforce. In the end, all your troubles go away. 🙂
- The forum ‘Stripe Commissions & Gateway Support’ is closed to new topics and replies.