NOTICE: We've Moved to a Ticket System for Support
As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system. This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.
For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.
If you are a WC Vendors Pro customer please open a support ticket here. If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.
The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.
Thank you to all of our customers!
- This topic has 3 replies, 2 voices, and was last updated 7 years, 3 months ago by
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Hi
I have tried changing the commission paid to the vendor however it always defaults to 10%. Change commissions to 50% and when paying via paypal it shows vendor getting 10%. Change commission to 25% and again it shows vendor receiving 10%. Checked product and no commission rate set.
Regards
Steve
@stevemase
How are you changing the commissions rate?
In other words, are you changing the commission rate by going to the default commissions screen (wp admin > woocommerce > wc vendors > commission), at the product level (when listing the product in wp > admin > products) or for the vendor level (wp admin > users > theuservendor > Pro Commissions)?Is the default rate (wp admin > woocommerce > wc vendors > commission) set to Percent and 10?
Hi Anna
That made me look. Under one user the commission had been set at 10% in their WP settings. All sorted now. Thanks.
Steve
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