NOTICE: We've Moved to a Ticket System for Support

As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system. This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.

If you are a WC Vendors Pro customer please open a support ticket here. 

If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.

The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.

https://docs.wcvendors.com/

Thank you to all of our customers!

This topic has 7 replies, 3 voices, and was last updated 6 years, 8 months ago by Garrett Gallagher.

Viewing 5 posts - 1 through 5 (of 5 total)

Author

Posts
July 28, 2017 at 5:05 pm #72520

Junaid
Participant

Hi There!

I am working on my client website who has purchased wp-vendors-pro version, after activating that plugin it has confliction of select2 js library( of wp-vendors-pro ) with woocommerce 3.0 version, kindly assist us how we can resolve this issue, here is an article which says that we need to contact to plugin author to resolve this issue,

https://wordpress.org/support/topic/3-0-error-option-ajax-is-not-allowed-for-select2/

Also here is the screenshot of issue we are facing.
https://screencast.com/t/qQKH3Awxe

Due to this we are not able to edit any product.

Looking forward to hear from you, quick help will be really appreciated.

Thanks

July 28, 2017 at 11:33 pm #72525

Anna
Member

Hello,
Please update your WC Vendors Pro.
You are using version 1.3.7… we are now on version 1.4.4 and the select2 in our plugin was updated.

July 29, 2017 at 4:36 pm #72540

Junaid
Participant

Hi Anna!

Thanks for your quick response, i have just visited installed plugin page and found that there is not any update link under the wp-vendor-pro plugin, so how i can update pro plugin to 1.4.4? do we need to pay extra charges for that?

Thanks

July 30, 2017 at 8:43 pm #72573

Anna
Member

Junaid,
No- it should be showing if your license is active.
If not, try deactivating pro and then re-activating it. Refresh the page- and see if the update shows.
If it still does not show up (once in a while this happens 🙁 ) then you can manually update:

1. back up your site (optional safe measure)
2. download the latest Pro version from your account here: https://www.wcvendors.com/my-account/downloads/
3. deactivate & then delete your current WC Vendors Pro (info/settings are stored in your database….)
5. Immediately upload the new Pro version zip you downloaded from my-account.
6. Activate Pro

August 2, 2017 at 12:30 pm #72743

Garrett Gallagher
Participant

Email: [email protected] (sorry about that)

And also the address may not be correct. We have moved offices a couple of times.

Thank you
Author

Posts