NOTICE: We've Moved to a Ticket System for Support

As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system. This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.

If you are a WC Vendors Pro customer please open a support ticket here. 

If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.

The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.

https://docs.wcvendors.com/

Thank you to all of our customers!

This topic has 4 replies, 2 voices, and was last updated 6 years, 11 months ago by Vincent.

Viewing 5 posts - 1 through 5 (of 5 total)

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Posts
May 4, 2017 at 5:15 am #64215

Vincent
Participant

Hello,

When I’m logged as a vendor, I click on “Duplicate” button in my products list, I have this error message :
Fatal error: Call to undefined method WC_Admin_Duplicate_Product::duplicate_product() in /home/clients/1d4cbd6c0ce983621dfdeeb226249c81/web/wp-content/plugins/wc-vendors-pro/public/class-wcvendors-pro-product-controller.php on line 264

When I’m logged as a vendo, I go in “Dashboard -> Settings” (/pro-dashboard/settings/), I have this error message in the bottom of my page :
Fatal error: Call to undefined method WCVendors_Pro_Store_Form::order_min_charge() in /home/clients/1d4cbd6c0ce983621dfdeeb226249c81/web/wp-content/plugins/buddyboss-marketplace/templates/wc-vendors/dashboard/store-settings.php on line 131

How to resolve these bugs ?
Thank you.

May 4, 2017 at 8:59 am #64229

Anna
Member

Hello,
Please update to WC Vendors Pro v1.4.3

May 4, 2017 at 11:19 am #64242
Vincent
Participant
Hello,

Thank you for your quick response.

When I try to update WC Vendors via Plugins -> Installed Plugin, I don’t have the “Upgrade” button

I tried to download the new version and add it via Plugins -> Add New -> Upload Plugin, but I have this error message
```
Destination folder already exists. /home/clients/1d4cbd6c0ce983621dfdeeb226249c81/web/wp-content/plugins/wc-vendors-pro/

Plugin install failed.
```
Do I have to unistall the plugin ? Did I not risk losing my data ?
May 4, 2017 at 11:43 am #64244

Anna
Member

Hello,
To manually update Pro:
1. back up your site (optional safe measure)
2. download the latest Pro version from your account here: https://www.wcvendors.com/my-account/downloads/
3. deactivate & then delete your current WC Vendors Pro (info/settings are stored in your database….)
5. Immediately upload the new Pro version zip you downloaded from my-account.
6. Activate! ?

May 8, 2017 at 7:27 am #64598

Vincent
Participant

Thank you, everything works now.
Author

Posts