Error : You can use a stripe token more than once

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Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • May 16, 2017 at 5:10 am #65302
    SAPIO
    Participant

    Hello, sorry for my English I am French. I installed Stipe commission and gateway all worked very well but for a few days the customers can no longer pay. At the time of the payment they have an error of “Internal server error” in the logs one can see the message Error: “You can not use a stripe token”. I contacted Stripe who sent me back to you. There would be a problem with the integration of your module.
    Thank you for your help

    May 16, 2017 at 3:31 pm #65337
    SAPIO
    Participant

    @FERVOUS

    Hi Anna,
    I try again for my serious problem. Could you please answer urgently ? Customers are canceling their orders. My company can not stay in this situation. SO PLEASE, I NEED YOUR HELP.
    Many thanks in advance.
    Best regards

    Ludivine SAPIO

    May 16, 2017 at 11:42 pm #65381
    Anna
    Member

    @ladyco
    What changed in that time? Did you update anything? Add any plugins?

    We do have an update for our Stripe plugin- you are using version 1.0.4, and our current version is v1.0.5
    You can update and see if that helps.

    What exactly did Stripe say about the issue?

    May 17, 2017 at 3:57 am #65387
    SAPIO
    Participant

    @FERVOUS

    Hi,
    Thank you Anna for your return.
    1- I had not changed anything before the appearance of this error
    2- after your post, I upgraded the plugin of WC providers – Stripe Commissions & Gateway 1.0.5
    But the error is always present.
    Customer: Displays the following error message: “Internal Server Error”.
    Logs: “Error: You cannot use a stripe token more than once”
    3- Stripe I changed the keys, but that did not solve the problem.
    What should I do ? My customers are not happy?
    Thanks for all the help you can bring me.
    Ludivine SAPIO

    May 17, 2017 at 7:32 pm #65437
    Anna
    Member

    @ladyco
    Hello,
    With an internal server error, you should be able to see details about this in your error_log that can give a bit more information about this.
    What do you see in your error log(last 20 lines or so)? Can you post that here?

    If you deactivate all plugins except: WooCommerce, WC Vendors and WC Vendors Pro, do you still have an error at checkout?
    Does this happen with all vendors?

    May 18, 2017 at 5:28 am #65504
    SAPIO
    Participant

    @FERVOUS
    Hi Anna,
    Logs – Last 20 lines :
    05-14-2017 @ 21:15:35 – ===========================================================================================4118
    05-14-2017 @ 21:15:35 – Processing Order: 4118
    05-14-2017 @ 21:15:36 – Error: You cannot use a Stripe token more than once: tok_1AJSBWIdCVTE2IuWHm2pnjUR.
    05-14-2017 @ 21:16:58 – ===========================================================================================4118
    05-14-2017 @ 21:16:58 – Processing Order: 4118
    05-14-2017 @ 21:16:58 – Error: You cannot use a Stripe token more than once: tok_1AJSBWIdCVTE2IuWHm2pnjUR.
    05-15-2017 @ 19:22:46 – ===========================================================================================4122
    05-15-2017 @ 19:22:46 – Processing Order: 4122
    05-15-2017 @ 19:22:46 – Customer ID: cus_Aeljh6QIxyNyCG
    05-15-2017 @ 19:23:49 – ===========================================================================================4122
    05-15-2017 @ 19:23:49 – Processing Order: 4122
    05-15-2017 @ 20:03:21 – ===========================================================================================4122
    05-15-2017 @ 20:03:21 – Processing Order: 4122
    05-15-2017 @ 20:03:21 – Customer ID: cus_Af79WejvFDtYlp
    05-15-2017 @ 21:25:06 – ===========================================================================================4125
    05-15-2017 @ 21:25:06 – Processing Order: 4125
    05-15-2017 @ 21:25:06 – Customer ID: cus_9iOHyPBwQux4IF
    05-15-2017 @ 21:44:15 – ===========================================================================================4127
    05-15-2017 @ 21:44:15 – Processing Order: 4127
    05-15-2017 @ 21:44:15 – Customer ID: cus_Af79WejvFDtYlp
    05-15-2017 @ 21:44:56 – ===========================================================================================4127
    05-15-2017 @ 21:44:56 – Processing Order: 4127
    05-15-2017 @ 21:45:18 – ===========================================================================================4127
    05-15-2017 @ 21:45:18 – Processing Order: 4127
    05-15-2017 @ 21:45:19 – Error: You cannot use a Stripe token more than once: tok_1AJp7hIdCVTE2IuW9weZViIY.
    05-15-2017 @ 21:45:50 – ===========================================================================================4127
    05-15-2017 @ 21:45:50 – Processing Order: 4127
    05-15-2017 @ 21:45:50 – Error: You cannot use a Stripe token more than once: tok_1AJp7hIdCVTE2IuW9weZViIY.
    05-15-2017 @ 21:47:02 – ===========================================================================================4127
    05-15-2017 @ 21:47:02 – Processing Order: 4127
    05-15-2017 @ 21:56:41 – ===========================================================================================4133
    05-15-2017 @ 21:56:41 – Processing Order: 4133
    05-16-2017 @ 09:31:06 – ===========================================================================================4135
    05-16-2017 @ 09:31:06 – Processing Order: 4135
    05-16-2017 @ 09:40:40 – ===========================================================================================4137
    05-16-2017 @ 09:40:40 – Processing Order: 4137
    05-16-2017 @ 09:54:32 – ===========================================================================================4139
    05-16-2017 @ 09:54:32 – Processing Order: 4139
    05-16-2017 @ 09:54:32 – Customer ID: cus_Af9cSEFGIh6ZsB

    If you deactivate all plugins except: WooCommerce, WC Vendors and WC Vendors Pro, do you still have an error at checkout?
    YES
    Does this happen with all vendors?
    YES

    May 18, 2017 at 10:53 am #65533
    Anna
    Member

    @ladyco
    I am looking into this.
    I did notice that you’re using an older version of WooCommerce. Do you have a reason for this?
    If not, I’d encourage you to update, and also make sure your theme handytheme is updated. It is a very good idea to do a site backup before updating WooCommerce (recommended).

    Looking into the Stripe issue and why that error would be present.

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Viewing 7 posts - 1 through 7 (of 7 total)
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