NOTICE: We've Moved to a Ticket System for Support
As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system. This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.
For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.
If you are a WC Vendors Pro customer please open a support ticket here. If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.
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Whenever I try to initiate a mass payment I get the following error:
Failure. Masspay input parse error (10314): The input to the masspay server is incorrect. Please make sure that you are using a correctly formatted input..
I noticed that when I create a manual payment file I need to format the amounts like this:
10,00 and the seperator is a ;so:
[email protected];10,00,USDThis doesn’t seem to work:
[email protected],10.00,USDIn any case, PayPal is all working fine and all the API credentials are setup correctly (also payments, refunds, etc works).
Any ideas on how to fix this?
Hello,
How are you initiating the MassPay? What amounts need to be paid out? We don’t format things like this for masspay as we use the paypal provided PHP API for this. Nothing has changed in this part of the code ever. I’ll need some data on what commissions you’re attempting to pay that would make this break. Also is there enough money in your account to process the masspays?
cheers,
Jamie.
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