NOTICE: We've Moved to a Ticket System for Support
As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system. This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.
For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.
If you are a WC Vendors Pro customer please open a support ticket here. If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.
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- This topic has 7 replies, 2 voices, and was last updated 6 years, 9 months ago by
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Hello @FERVOUS :
I am using WC vendors Pro with Buddyboss marketplace theme. Although there is a problem with Vendors not setting up there avatar image which creates a redirect affecting our page rankings.
For example:
</div>
</div>Please suggest on the same as our vendors would not be setting up avatars.
PetCareInternational
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5 days and no reply. Is this the support for paid plugin @ben @fervous ?
Hello,
I am sorry- but I do not know what you question is. What are you asking me to help with?
Are you referring to the Store Icon? I am not sure what redirect you are referring to…@FERVOUS , Please check the attached snapshot and also the link for gtmetrix result. Problem is that if the store vendor does not setup an avatar image then it sets a redirect to website default avatar causing redirects. These redirects are based on amount of vendors you have on homepage. After setting up image for couple of them it has been reduced for now but we cannot do it always. So if i have 10 vendor products displayed on home page then there would be 10 redirects on homepage increasing site load time and also hampering pagespeed score.
@petoxy
That’s gravatar– not the vendor store icon. That is from wordpress/buddypress.. not WC Vendors or WC Vendors Pro.
You can disable gravatar if you wish.
child theme functions.php:
https://gist.github.com/fervous/5c35886288b0d148235e42fa1bfa981c@FERVOUS , i have disabled it in WordPress settings. Though the issue is as below in which case the redirect happens.
1. If the vendor does not have a avatar uploaded then the redirection happens.
If the vendor has avatar uploaded from profile page then there is no redirect.
@petoxy
OK- Peeyoosh, we only provide the Store Icon- which is different than the avatar. The avatar can be changed in the Buddypress profile… that has nothing to do with WC Vendors Pro.
Also- the redirect they are telling you to remove for the google speed is associated with the OneSocial theme— so please discuss this with BuddyBoss (the theme authors) and see if they can assist you with this.
- The forum ‘WC Vendors Pro Support’ is closed to new topics and replies.