NOTICE: We've Moved to a Ticket System for Support

As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system.  This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.

To request help, please  OPEN A SUPPORT TICKET   and we will assist you.

Thank you to all of our customers!

This topic contains 3 replies, has 2 voices, and was last updated by  Anna 5 months, 3 weeks ago.

  • Author
    Posts
  • #72612
     Harmony Michaels 
    @balanced

    I just purchased the WC Vendors Stripe Payment Gateway plugin and I am not able to get it to work. I would like to get a refund for my purchase. What is the process to do so?

    #72629
     Anna 
    WC Vendors Official Support
    @fervous

    Hello,

    I am not able to get it to work

    What have you tried, and what is not working as you expected?

    #72773
     Harmony Michaels 
    @balanced

    At the moment…I cannot get the connect to stripe button to work for my vendors. If I can’t get it connected…I won’t be able to use it.

    The screenshot attached happens after I log into Stripe to attempt to connect my account then I clicked the hyperlink back to my site…still Stripe account not connected.

    #72775
     Anna 
    WC Vendors Official Support
    @fervous

    Hello,
    Typically a 500 error will show up in your error_log.
    Could you please post the last 20 or so lines of your error_log so I can see what the issue may be?

Viewing 4 posts - 1 through 4 (of 4 total)

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