How do I initiate a plugin refund?

Home Forums Stripe Commissions & Gateway Support How do I initiate a plugin refund?

NOTICE: We've Moved to a Ticket System for Support

As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system.  This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.

If you are a WC Vendors Pro customer please open a support ticket here. 

If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.

The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.

https://docs.wcvendors.com/

Thank you to all of our customers!

 

Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • #72612
    Harmony Michaels
    Participant

    I just purchased the WC Vendors Stripe Payment Gateway plugin and I am not able to get it to work. I would like to get a refund for my purchase. What is the process to do so?

    #72629
    Anna
    Keymaster

    Hello,

    I am not able to get it to work

    What have you tried, and what is not working as you expected?

    #72773
    Harmony Michaels
    Participant

    At the moment…I cannot get the connect to stripe button to work for my vendors. If I can’t get it connected…I won’t be able to use it.

    The screenshot attached happens after I log into Stripe to attempt to connect my account then I clicked the hyperlink back to my site…still Stripe account not connected.

    #72775
    Anna
    Keymaster

    Hello,
    Typically a 500 error will show up in your error_log.
    Could you please post the last 20 or so lines of your error_log so I can see what the issue may be?

Viewing 4 posts - 1 through 4 (of 4 total)
  • The forum ‘Stripe Commissions & Gateway Support’ is closed to new topics and replies.

Pro Bundle Special Offer 35% OFF

Get all the plugins essential for your marketplace website in one place and save. Over $600 value for just $397!

This website uses cookies to ensure you get the best experience on our website.