NOTICE: We've Moved to a Ticket System for Support
As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system. This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.
For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.
If you are a WC Vendors Pro customer please open a support ticket here. If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.
The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.
Thank you to all of our customers!
- This topic has 1 reply, 2 voices, and was last updated 7 years, 3 months ago by
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Hi, this is a pre-sales question. I tried to search the forum to find the answer but couldn’t. I apologize if this has been asked before.
I wanted to see if someone could describe the return/refund process for a multi vendor transaction completed with this stripe payment gateway plugin.
– How does the buyer go about requesting a return/refund?
– How is the return/refund then executed?
– Are there any additional stripe fees involved?
– Are the original strip fees refunded as well?Any information on this topic would be very helpful for me. I’m very close to purchasing the plugin, just need to find out about this topic.
– How does the buyer go about requesting a return/refund?However your site asks them to. Email? Web form? Up to you
– How is the return/refund then executed?With Stripe, the admin already got their $$. The vendor owes it all back to the customer. Vendor gives it back via their Stripe interface.
– Are there any additional stripe fees involved?I dont think there are no
– Are the original strip fees refunded as well?Not entirely sure, I believe they are, though.
We try not to answer Stripe/PayPal/whomever fee questions, they change answers from time to time. We just write the software, they tell you how much they charge you and how their refunds work.
- The forum ‘Stripe Commissions & Gateway Support’ is closed to new topics and replies.