How Returns/Refunds work with Stripe Plugin

This topic contains 1 reply, has 2 voices, and was last updated by Profile photo of ben ben 2 months, 1 week ago.

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  • #52587 Score: 0
    Profile photo of Kevin C. Kevin C. 
    @kcox117

    Hi, this is a pre-sales question. I tried to search the forum to find the answer but couldn’t. I apologize if this has been asked before.

    I wanted to see if someone could describe the return/refund process for a multi vendor transaction completed with this stripe payment gateway plugin.

    – How does the buyer go about requesting a return/refund?
    – How is the return/refund then executed?
    – Are there any additional stripe fees involved?
    – Are the original strip fees refunded as well?

    Any information on this topic would be very helpful for me. I’m very close to purchasing the plugin, just need to find out about this topic.

    #52589 Score: 0
    Profile photo of ben ben 
    WC Vendors Official Support
    289 pts
    @ben

    – How does the buyer go about requesting a return/refund?

    However your site asks them to. Email? Web form? Up to you

    – How is the return/refund then executed?

    With Stripe, the admin already got their $$. The vendor owes it all back to the customer. Vendor gives it back via their Stripe interface.

    – Are there any additional stripe fees involved?

    I dont think there are no

    – Are the original strip fees refunded as well?

    Not entirely sure, I believe they are, though.

    We try not to answer Stripe/PayPal/whomever fee questions, they change answers from time to time. We just write the software, they tell you how much they charge you and how their refunds work.

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