Home Forums WC Vendors Pro Support Invalid API License Key

NOTICE: We've Moved to a Ticket System for Support

As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system.  This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.

If you are a WC Vendors Pro customer please open a support ticket here. 

If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.

The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.

https://docs.wcvendors.com/

Thank you to all of our customers!

 

Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
    Posts
  • #15527
    jarvo
    Participant

    Hi,

    I’ve purchased pro but my activation key & email won’t work.

    It says to go to my account page and reset the activation key but I can’t see an option to do this?

    Any help is much appreciated.

    Thanks

    #15553
    WC Vendors Support
    Participant

    I’m guessing you have two accounts here, and bought Pro with a different account. I dont see any purchases registered to your @jarvo account at all…..

    #15558
    jarvo
    Participant

    Hi Ben
    Aaah, I think I may have been logged in with this account but billed it on another email address/ work details. Which was simon@prgltd.co.uk
    How do I resolve that?
    Odd though as surely the api key in the email should still work, right?
    Thanks

    #15560
    WC Vendors Support
    Participant

    That’s actually one of the two really stupid things about WooCommerce’s API Manager. 1.) Their auto updater is broken and sucks. 2.) Your email on your user account AND order account must match to activate.

    All fixed. 😉 Your API email is now your i…….@ rather than s……….@ 🙂

    Ben

    #15565
    jarvo
    Participant

    Thanks Ben!

Viewing 5 posts - 1 through 5 (of 5 total)
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