NOTICE: We've Moved to a Ticket System for Support
As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system. This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.
For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.
If you are a WC Vendors Pro customer please open a support ticket here. If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.
The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.
Thank you to all of our customers!
- This topic has 14 replies, 8 voices, and was last updated 7 years, 4 months ago by
.
-
Posts
-
HI guys
one feature which is missing in almost all wordpress multi vendor plugins is how to manage returns. when the customer wants to return something you don’t want him dealing with the admin since that is a lot of wasted time. You want the customer to deal directly with the vendor. Then you don’t want to waste time with the vendor either. Time is money. Every feature added saves loads of time. So here is what is necessary in a multi vendor plug in to handle refundsUnder My Orders section in the customer login dashboard , we need to place a new button say “Request for Return/Refund”. On clicking the button a message/notification email will be sent to the vendor/seller. Vendor has to approve/decline the message received .Once approved it will get updated in admin. Admin can click the refund button and refund process through PayPal will take place (This should deduct money from the vendors account and go into the customer’s account).
What do you guys think?
There’s a ton of logistics involved with refunds, and it all depends on how the site accepts payment. If you use PayPal Adaptive Payments, the vendor, and the admin, have to issue refunds. If the store owner takes 100% of the revenue with their own payment gateway, then the store owner has to handle the refund. The logistics suck right now, but it’s something we’re aware of and will be working to improve. 🙂
what you could do is leave out the paypal part and just have the buttons. The customer clicks “request refund” he then fills in the reason. that sends a message to the vendor. when the vendor approves he then clicks “approve” which sends a message to the admin. for now the admin will have to do it manually but he won’t have to sit there reading emails and picking up phones.
also there should be a folder for refund request for future refications. also, on the dashboard there should be some sort of message that refund was requested. you can look at the magento ones to get ideas
what do you think?by the way, there is a plugin for handling returns in a multi vendor website for magento, maybe check it out. they have it on webkul.com
i replied in private since they also have a multivendor for wordpress and i don’t want you to loose customers
have a good one@cvbizz – 1.) Issue refund through Stripe. 2.) You (admin) marks order as refund. 3.) You (admin) marks commission as due, then reversed (from paid). 4.) Go eat pizza. Mmmmm, pizza.
Hi.@gavsenton.
I totally agree with you. Returns management is essential. The owner of the marketplace must spend time to sell the business model, to attract customers,…
To have enabled the returns and claims management system , is a five star rating in marketplace reputation and it would be a great time saver and solution to a lot of headakes.It would also be very useful that the admin has a dashboard like vendors one with all information of what is happening in the marketplace ir with information to get it:
GMV (Gross-Merchandise Value).
Take rate.
Fill rate.
Avg. operation/service.
Active members:DAU, WAU o MAU.
Members recurrency.
Avg. Fill time.
feedback.
Avg. Shipping time.
Returns/claims rate
Etc.Regards.
@Anna @ben
Has the process around handling refunds improved at all over the last year? I could imagine this being a headache. 🙂
I’m wondering if a universal “no refunds” policy across all of the vendors might be the best route. Then everyone could just eat pizza and chill.
Hey Chris,
Oddly enough, zero code has been written regarding refunds. If you search for refunds on the forums here you’ll see few threads about it overall too. We get asked about shipping and bookings and payment gateways a lot but never refunds….
Even with a no refunds policy, certainly you’ll have some chargebacks from time to time or buyer fraud (same thing really) or customer ordered wrong thing and ordered the right thing in the new order he just made before telling you…..
I think perhaps a Returns module would be more appropriate, giving buyers a tab on their /my-account/ page to initiate a refund, with an admin option to cap the # of days they can initiate from date of purchase, and then a process for the vendors to communicate with where to ship it and getting the refund processed.
Hi, could I use the Woocommerce Smart Refunder Extension (https://woocommerce.com/products/woocommerce-smart-refunder/) with WC Vendor Pro?
Hi!
I’m also interested to know if it’s possible to use the Woocommerce Smart Refunder Extension (https://woocommerce.com/products/woocommerce-smart-refunder/) with WC Vendors Pro.
Thanks!
- The forum ‘Plugin or Theme Compatibility’ is closed to new topics and replies.