Home Forums WC Vendors Pro Support One Social Marketplace – my templates aren't working

NOTICE: We've Moved to a Ticket System for Support

As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system.  This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.

If you are a WC Vendors Pro customer please open a support ticket here. 

If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.

The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.

https://docs.wcvendors.com/

Thank you to all of our customers!

 

Viewing 27 posts - 1 through 27 (of 27 total)
  • Author
    Posts
  • #25095
    Karen Thomas
    Participant

    Hi Ben,

    This is probably my fault so shout at me if I’ve done something wrong!

    The changes I have previously made to the product-edit.php templates aren’t appearing since changing over to the shiny new (wonderful) One Social theme.

    I’ve copied over my amended templates from my old theme into One Social CHILD theme.

    However they don’t seem to be working as all my changes within my product-edit.php aren’t appearing in the Vendor product listing form.

    I copied product-edit.php from my old theme and added it to the one social child theme here:
    /public_html/wp-content/themes/onesocial-child/wc-vendors/dashboard/product-edit.php

    I also tried (just in case) adding it to the parent One Social theme here:
    /public_html/wp-content/themes/onesocial/wc-vendors/dashboard/product-edit.php

    But still no joy 🙁

    What have I done wrong?

    Many thanks,

    Karen

    #25099
    Karen Thomas
    Participant

    Also,

    Tags have disappeared from my product edit screens along with my custom field for ‘handmade in xx days’

    1. Tags are unticked in the Product Form (in Woo Commerce settings)
    2. I have my added the hook for ‘handmade in xx days’ in function.php

    Also, I’m no longer able to user my User Switcher to switch back to Admin user – how have you got round this using this problem when using this theme on your own site?

    Ta,

    Karen

    #25113
    WC Vendors Support
    Participant

    Good question! I don’t know is the answer. Social Marketplace uses a plugin to handle theme overrides, you’ll want to ask them how to handle what you need now. I’m interested in knowing the answer too, but am unable to until returning home Thursday. Funeral for father in law today, and a stomach virus making me vomit everywhere. Oh, what a day. If you cant get it fixed before I return, we’ll work on it together then.

    #25117
    Karen Thomas
    Participant

    I thought something might be wrong Ben 🙁 so sorry to hear about yours and Vanessa’s loss xx
    Hope you start to feel better really soon xxx

    I mentioned to Tom about the templates in the thread about Marketplace so just tagging him here

    @tomchedd

    Now you go and give Vanessa hugs and get yourself better x

    #25213
    Tom Chedd.
    Participant

    Hi Karen,

    Thanks for the question.
    Reposting the answer here, for anyone else with the same issue.

    I would like to keep all the support for our products in our own support forum.

    I’ll push our support team to speed up the answer for this.
    I Apologize for the slowness of our support team, we’re working on speeding things up. We just added a new support person to our team today and we’re working hard to make the support more efficient.

    Thanks for your patience.


    Tom Chedd.
    Owner and Manager, BuddyBoss

    #41280
    Marc Bovet
    Participant

    Hi.
    Same issue here.
    What is the solution please ?

    Thank you.

    #41281
    WC Vendors Support
    Participant

    @marc.bovet — Social Marketplace uses the Marketplace plugin, which overrides the WC Vendors template directory to be /themes/onesocial-child-or-whatever/bb-marketplace/wc-vendors/dir/file.php

    #41308
    Anna
    Member

    Marc,
    What isn’t working for you? I could try to help guide you if you could let me know what is going wrong.

    #47782
    SKYNET
    Participant

    @tomchedd

    @fervous

    @ben

    Hi,

    Same problem, I would add banking information in the dashboard in setting (payment tab) but this does not show, there was an update to the theme and marketplace not long ago, the problem Is still unresolved. Do you have a temporary solution ?

    même problème, je voudrais ajouter des informations bancaire dans le tableau de bord dans setting (onglet paiement) mais cela ne s'affiche pas, il y a eu une mise à jour du theme et de marketplace il y a peu de temps, le problème n'est toujours pas résolu. Avez-vous une solution temporaire ?

    #47825
    Tom Chedd.
    Participant

    @Skynet,

    I have just checked with our support team and it doesn’t look like we have any issue with the templates there.
    If you’re still having an issue with that, please contact our support team so they can guide you.
    I am told you have a few tickets created, just create another one with this issue and someone will help you.

    Thanks,
    Tom Chedd.
    Owner and Manager, BuddyBoss

    #47835
    Anna
    Member

    @skynet
    Are you using the extra folder of bb-marketplace within your path?
    Which template are you overriding? Or is this a function you are adding?

    #47889
    SKYNET
    Participant

    @fervous
    thank you for your help

    So that this is easy for me, here is a video of my FTP, tell me there is a problem ?

    http://recordit.co/834jzrUm0P

    To know that there was an update of one social and marketplace not long ago, I did not update the files of the child theme, except the file archive-product.php, This is up to date in my child theme. Whenever I add a custom wc vendors code, it does not work !! 🙁

    #47890
    SKYNET
    Participant

    I also add the following code:

    https://www.wcvendors.com/kb/remove-add-cart-vacation-mode-enabled/

    If the seller is on vacation, we always see the button “add to cart”

    #47973
    Anna
    Member

    @skynet
    The video moves fast, so I was trying to look closely at your file paths.
    From what I could see, it looked like for the store-settings.php you were not using the bb-marketplace folder..
    Please check to be sure that any of the wc-vendors templates that are overridden in the BuddyBoss Marketplace plugin have this path in your child theme:
    wp-content/themes/onesocial-child/bb-marketplace/wc-vendors/

    Only the wc vendors templates that have not been overridden in the BuddyBoss Marketplace plugin should have the path:
    wp-content/themes/onesocial-child/wc-vendors/

    They DO override the store-settings.php. So that template should have the bb-marketplace folder, looking like: /onesocial-child/bb-marketplace/wc-vendors/dashboard/store-settings.php

    #47978
    SKYNET
    Participant

    @fervous

    Hi,

    Unfortunately I did not understand the part of your message, the google translation did not help me, i will see with a person who speak english can be.
    Please tell me what to do exactly so that I can understand, thanks.

    #47982
    Anna
    Member

    @skynet

    store-settings.php + OneSocial and BuddyBoss Marketplace …. Si vous changez store-settings.php, il doit être enregistré dans ce dossier:
    onesocial-child/bb-marketplace/wc-vendors/dashbaord/store-settings.php

    Quand j’ai regardé la vidéo, je n’ai pas vu store-settings.php stocké dans un dossier avec / bb-marketplace /

    Veuillez vous assurer d’avoir utilisé le dossier supplémentaire: / bb-marketplace / si le fichier a déjà été modifié par BuddyBoss

    #47985
    SKYNET
    Participant

    In fact the store-settings.php file is not in bb-marketplace, I just add it and it works, bravo !

    So do not have the store-settings.php file in the following directory?
      / Public_html / wp-content / themes / onesocial-child / wc-vendors / dashboard

    #47988
    Anna
    Member

    Bien! 🙂 C’est correct, vous devriez utiliser ce chemin si le modèle / fichier a été laready édité par BuddyBoss:
    / Public_html / wp-content / themes / onesocial-child / bb-marketplace / wc-vendors / dashboard
    / Public_html / wp-content / themes / onesocial-child / bb-marketplace / wc-vendors / store
    / Public_html / wp-content / themes / onesocial-child / bb-marketplace / wc-vendors / front

    Comme ça..

    #47990
    SKYNET
    Participant

    Ok thank you very much Anna :-), I did not understand why it did not work with my theme, now yes.

    I just made another video, I have a lot of file / file in the directory below, it does not matter? : http://recordit.co/j1fh0nlMjo

    / Public_html / wp-content / themes / onesocial-child / wc-vendors / dashboard

    For the other code, the “add to cart” button always appears, I add your code, but it does not work

    https://www.wcvendors.com/kb/remove-add-cart-vacation-mode-enabled/

    Ok merci beaucoup Anna 🙂 , je ne comprenais pas pourquoi cela ne fonctionné pas avec mon theme, maintenant oui.

    je viens de faire une autre vidéo, j’ai beaucoup de dossier/fichier dans le répertoire ci dessous, c’est pas grave ? : http://recordit.co/j1fh0nlMjo

    /public_html/wp-content/themes/onesocial-child/wc-vendors/dashboard

    Pour l’autre code, le bouton “ajouter au panier” s’affiche toujours, j’ai ajouter votre code, mais cela ne fonctionne pas

    https://www.wcvendors.com/kb/remove-add-cart-vacation-mode-enabled/

    #48058
    Anna
    Member

    @skynet
    Since you are using the BuddyBoss theme… when you want to modify a W C Vendors template, you need to first check if BuddyBoss has already modified the template. Do this by checking in the buddyboss-marketplace plugin.

    Puisque vous utilisez le thème BuddyBoss … lorsque vous souhaitez modifier un template W C Vendors, vous devez d’abord vérifier si BuddyBoss a déjà modifié le template. Pour ce faire, vérifiez dans le plugin buddyboss-marketplace.

    wp content / plugins / buddyboss-marketplace / template / wc-vendors

    If the template has already been modified by BuddyBoss, then you need to use this path when editing it and putting it into your child theme:

    Si le thème a déjà été modifié par BuddyBoss, alors vous devez utiliser ce chemin d’accès lors de sa modification et de sa mise en place dans votre thème enfant:

    wp content / themes / onesocial-child / bb-marketplace / wc-vendors /

    If they have NOT modified the template that you want to edit, then you use this path:

    S’ils n’ont pas modifié le modèle que vous souhaitez modifier, utilisez ce chemin:

    wp content / themes / onesocial-child / wc-vendors /

    Any template that they have already modified needs to be saved within the bb-marketplace folder in your onesocial-child theme.

    Tous les modèles qu’ils ont déjà modifiés doivent être enregistrés dans le dossier bb-marketplace du thème onesocial-child.

    I am sorry, I do not know why the code for the vacation status is not working.

    Je suis désolé, je ne sais pas pourquoi le code pour le statut de vacances ne fonctionne pas.

    #48075
    SKYNET
    Participant

    You speak French well now, it’s cool 🙂
    Ok for folder / file movements in the child theme, I had a wc-vendors file at the root of the child theme, you have to put it in bb-marketplace.

    It is a pity that buddyboss does not warn their clients that some file has been modified, it is difficult to know which file to be modified by buddyboss, you may be a trick to know?

    C’est dommage que buddyboss ne prévient pas leurs client que certain fichier on été modifier, c’est difficile pour moi de savoir quel fichier à été modifier par buddyboss, tu as peux être une astuce pour savoir ?`

    #48100
    SKYNET
    Participant

    @fervous

    Have you tried the code for holiday mode on the social marketplace theme? Is it working on your side ?

    #48103
    Anna
    Member

    @skynet
    Not yet– I have only tested that on Storefront. Most code I offer to WCV users I only test and use on Storefront, since the Social Marketplace usually requires so much further testing and alteration.
    It’s be a nice option to have on my site so I will try this later. I am not sure I want to go through the steps to find out WHY it is not working if it does not work, though. 😉 I will let you know. 🙂

    #48104
    SKYNET
    Participant

    Ok no problem, thanks 🙂

    #48127
    Anna
    Member

    @skynet
    vérifier si BuddyBoss a déjà modifié le template. Pour ce faire, vérifiez dans le plugin buddyboss-marketplace. wp content / plugins / buddyboss-marketplace / template / wc-vendors

    I can verify that the Vacation Message (hide add to cart button) code does not work on my site in which I am using the OneSocial/Social Marketplace theme & plugin. They may have the add to cart button placed using different WooCommerce hooks- I am not sure.

    #56886
    Sebastien LETT
    Participant

    Hi Guys,

    Same problem here. The code “Remove “Add to Cart” When Vacation Mode is Enabled https://www.wcvendors.com/kb/remove-add-cart-vacation-mode-enabled/” doesn’t work with the One social/Marketplace theme.

    Any solution since the last post?

    I also submitted this issue to “buddytheme” support.

    Best regards,
    Sebastien

    #57001
    Anna
    Member

    Hello-
    Vacation mode with that template: no, I have not gotten this code to work with the OneSocial / Social Marketplace.
    The first add to cart button on the product loop page is ajax in this theme.
    The second add the cart button is Altered somehow- whether they are using a different hook or not, I do not know.
    If you use Simply Show Hooks you may be able to locate which hook they are using for the button and change it if needed.

Viewing 27 posts - 1 through 27 (of 27 total)
  • The forum ‘WC Vendors Pro Support’ is closed to new topics and replies.