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NOTICE: We've Moved to a Ticket System for Support

As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system.  This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.

If you are a WC Vendors Pro customer please open a support ticket here. 

If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.

The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.


Thank you to all of our customers!


Viewing 3 posts - 1 through 3 (of 3 total)
  • Author
  • #10162

    Hi Support,

    Paypal problems again … 🙂

    Would be great if you could advise on Paypals request for further information from their email below.

    I want to pay my vendors scheduled weekly.

    Your help and advice is always very much appreciated.

    Thank you so much 🙂


    Good Morning Paul,

    “Thank you for contacting PayPal’s Application Review Team.

    Would you mind confirming if the seller will be the Primary recipient in the Chained payment flow? In a typical online marketplace, sellers or service providers are the primary receiver since they receive the majority of the customer’s payment and are usually responsible for order fulfillment. As the merchant of record, the primary receiver is liable for issuing refunds as needed and resolving any chargebacks. As the secondary receiver and platform owner, you would receive any fees or commissions charged to the customer.

    In order to update your app submission, please amend your selections in the ‘Services Used by App’ – ‘Adaptive Payments’ – ‘Chained Payments’ area of the submission form and indicate who will be the primary and secondary receiver(s). Please note: You will need to click the App Name in the ‘My Applications’ area in order to expand and edit the fields of your submission form. If you would like additional information on Classic APIs, please refer to the following webpage: https://developer.paypal.com/docs/classic/adaptive-payments/integration-guide/APIntro/

    Thank you for your time. I look forward to hearing from you.

    Respectfully yours,


    WC Vendors Support

    That might be the issue. Chained Payments is not supported by the checkout gateway. You want Parallel payments. Tell PayPal to fix your account. 🙂


    Thank you Ben, that’s great … thank you for the advice … I will tell them … hope you have a nice evening 🙂

Viewing 3 posts - 1 through 3 (of 3 total)
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