NOTICE: We've Moved to a Ticket System for Support
As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system. This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.
For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.
If you are a WC Vendors Pro customer please open a support ticket here. If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.
The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.
Thank you to all of our customers!
- This topic has 3 replies, 3 voices, and was last updated 7 years, 2 months ago by
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I have WC Vendors set up on my website and its working, but every time an order comes in, paypal reports not having a shipping address on file.
Before I installed WC Vendors, I just used the paypal option, and the address came through, which makes it really easy to create a shipping label through paypal. This is immensely helpful. But now with WCV and adaptive payments (parallel payments), the address never comes through, and it takes me 10x longer to make a shipping label.
What could be the problem?
Unfortunately, that’s a limit of PayPal Adaptive Payments. It is not possible to send them this information during a transaction.
Is it possible to impelement an embedded payment flow as described here?:
http://stackoverflow.com/questions/18693621/no-shipping-info-with-adaptive-payments
Copy/pasted for reference:
It is not possible for you to supply a shipping address as part of an Adaptive Payments transaction. However, you can request that the customer selects a shipping address from the addresses existing on their PayPal account when they checkout using the embedded flow. Details of the embedded flow are available here: https://developer.paypal.com/webapps/developer/docs/classic/adaptive-payments/integration-guide/APIntro/ (Search for Embedded Payments)
If you think this is an option you would also be required to implement another API call, SetPaymentOptions, which would be sent after the Pay API request. Within the SetPaymentOptions API request you would add the parameter requireShippingAddressSelection. Details of the SetPaymentOptions API are located here: https://developer.paypal.com/webapps/developer/docs/classic/api/adaptive-payments/SetPaymentOptions_API_Operation/
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