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NOTICE: We've Moved to a Ticket System for Support

As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system.  This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.

If you are a WC Vendors Pro customer please open a support ticket here. 

If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.

The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.

https://docs.wcvendors.com/

Thank you to all of our customers!

 

Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • #31756
    alexstanhope
    Participant

    Hi Ben and Jamie,

    Thought I’d drop you chaps a line as I’ve noticed something strange since the v1.3 WC Vendors Pro update and was wondering if you might have any thoughts!

    By the looks of things, when a vendor adds a new product, the “Featured Image” has started to be pre-populated with one of the images that already exists in the site’s Media Library. Needless to say, this then means that in order for them to add their own, this interloper picture has to be removed beforehand, and I’m a little concerned that new vendors who might not be too au-fait with WordPress/WooCommerce would be aware of how to do this!

    It’s always the same image that’s shown, and it’s one that I uploaded to the site, and so technically should never be part of the vendor’s collection of images! It shows up even if a vendor hasn’t previously uploaded any images.

    It’s an odd one for sure, and if you’ve got any ideas as to why this has started happening, then I’d love to hear them.

    Thanks!

    Alex

    #31777
    WC Vendors Support
    Participant

    First time hearing about this, so if you could, please provide exact steps to replicate?

    When I go to dev.wcvendors.com and login as a vendor, and click Add Product, nothing is pre-populated at all…… I’m unable to replicate this on our servers.

    #31780
    alexstanhope
    Participant

    Hi Ben,

    I’ve worked out why this is happening!

    In my Theme, I’ve got Featured Images enabled on Pages (as well as Posts), and on the page where the [wcv_pro_dashboard] shortcode is located, I had indeed added a Featured Image. For some reason though, this gets picked up by the WC Vendors product-edit form! If I remove the page’s Featured Image, the “problem” goes away!

    Based on this, I was wondering if you guys might have any clever tricks up your sleeves to allow me to have a Featured Image on the page, but for this to not get inserted in the “Add Product” form?

    As always, if you’ve got any ideas on this, that’d be great!

    Alex

    #31788
    WC Vendors Support
    Participant

    That’s one hell of a weird issue that’s for sure. 🙂 I’m not a theme developer, so I cant speculate on why they are inserting it like that. I’ve never seen that happen on any other themes we’ve tested….. The Pro Dashboard doesnt need a featured image though, so I dont see the reason why you’d want to set one to begin with anyway, best to probably just leave it blank.

Viewing 4 posts - 1 through 4 (of 4 total)
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