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- This topic has 12 replies, 3 voices, and was last updated 6 years, 11 months ago by
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Hello,
Are you both using the Marketica theme?
If you switch to Storefront theme temporarily, does this still occur? https://wordpress.org/themes/storefront/Switching to the storefront theme gives the same results. The Pro dashboard results in a blank page.
@lloyd
I attempted to login as admin and see your system status, as well and try to debug.
I could not even get the system status page to load.
You need to work on your hosting , server– get a clean working install before we can begin to debug this issue.Hi Anna. I do not have an admin account called “admin” Try the following credentials.
Login ID: support
pw:rTS!6UpBG6NvsuNbt8%MM^tl@lloyd
I was able to login (I did use the support admin account), but the site would not load the WooCommerce System Status, and I could not view any of the wp-admin pages.Thats strange. I logged in with the support id and was able to get it. Here it is:
### WordPress Environment ### Home URL: https://www.dushimart.com Site URL: https://www.dushimart.com WC Version: 3.0.5 Log Directory Writable: ✔ WP Version: 4.7.4 WP Multisite: – WP Memory Limit: 960 MB WP Debug Mode: – WP Cron: ✔ Language: en_US ### Server Environment ### Server Info: Apache/2.4.25 PHP Version: 5.6.30 PHP Post Max Size: 64 MB PHP Time Limit: 600 PHP Max Input Vars: 1000 cURL Version: 7.36.0 OpenSSL/1.0.1e SUHOSIN Installed: – MySQL Version: 5.6.35 Max Upload Size: 64 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 3.0.5 WC Database Prefix: al_ woocommerce_sessions: ✔ woocommerce_api_keys: ✔ woocommerce_attribute_taxonomies: ✔ woocommerce_downloadable_product_permissions: ✔ woocommerce_order_items: ✔ woocommerce_order_itemmeta: ✔ woocommerce_tax_rates: ✔ woocommerce_tax_rate_locations: ✔ woocommerce_shipping_zones: ✔ woocommerce_shipping_zone_locations: ✔ woocommerce_shipping_zone_methods: ✔ woocommerce_payment_tokens: ✔ woocommerce_payment_tokenmeta: ✔ ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (40) ### Ultimate Addons for Visual Composer: by Brainstorm Force – 3.16.10 All In One WP Security: by Tips and Tricks HQ Peter Ruhul Ivy – 4.2.7 Autoptimize: by Frank Goossens (futtta) – 2.1.0 CMB2: by WebDevStudios – 2.2.4 Contact Form Builder: by WebDorado – 1.0.57 Customizer Export/Import: by The Beaver Builder Team – 0.6 Easy Theme and Plugin Upgrades: by Chris Jean – 2.0.0 Enhanced Media Library: by wpUXsolutions – 2.4.4 EWWW Image Optimizer: by Shane Bishop – 3.3.0 Force Regenerate Thumbnails: by Pedro Elsner – 2.0.6 Jetpack by WordPress.com: by Automattic – 4.8.2 WPBakery Visual Composer: by Michael M - WPBakery.com – 5.1.1 P3 (Plugin Performance Profiler): by GoDaddy.com – 1.5.3.9 Postman SMTP: by Jason Hendriks – 1.7.2 Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 2.2.6 Slider Revolution: by ThemePunch – 5.4.2 Shortcode Pagination for WooCommerce: by James Kemp – 1.0.6 WPML Multilingual CMS: by OnTheGoSystems – 3.7.0 Marketica Addons: by TokoPress – 4.1.0 WC Vendors Pro: by WC Vendors – 1.4.3 WC Vendors: by WC Vendors – 1.9.11 WooCommerce Simple Frontend Submission: by XtensionPress – 1.2 Widget CSS Classes: by C.M. Kendrick – 1.4.0 Widget Importer & Exporter: by churchthemes.com – 1.4.5 WooCommerce Multilingual: by OnTheGoSystems – 4.1.2 WP All Import - WooCommerce Add-On: by Soflyy – 1.3.3 WooCommerce: by Automattic – 3.0.5 WordPress Importer: by wordpressdotorg – 2.0.2 WP All Import: by Soflyy – 3.4.3 WP-Optimize: by David Anderson Ruhani Rabin Team Updraft – 2.1.1 WP Smush: by WPMU DEV – 2.6.3 WP Super Cache: by Automattic – 1.4.9 WPML All Import: by OnTheGoSystems – 2.0.3 WPML CMS Nav: by OnTheGoSystems – 1.4.20 WPML Media: by OnTheGoSystems – 2.2.0 WPML Sticky Links: by OnTheGoSystems – 1.4.1 WPML String Translation: by OnTheGoSystems – 2.5.3 WPML Translation Management: by OnTheGoSystems – 2.3.0 MailPoet Newsletters: by MailPoet – 2.7.10 YITH WooCommerce Wishlist: by YITHEMES – 2.1.1 ### Settings ### API Enabled: – Force SSL: – Currency: ANG (ƒ) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) ### WC Pages ### Shop base: #4 - /shop/ Cart: #2435 - /cart-2/ Checkout: #2436 - /checkout/ My account: #7 - /my-account/ ### Theme ### Name: Marketica Child Version: 4.1 Author URL: http://www.toko.press Child Theme: ✔ Parent Theme Name: Marketica WP Parent Theme Version: 4.1.0 Parent Theme Author URL: http://www.toko.press WooCommerce Support: ✔ ### Templates ### Overrides: marketica-wp/woocommerce/archive-product.php marketica-wp/woocommerce/cart/cross-sells.php marketica-wp/woocommerce/content-product.php marketica-wp/woocommerce/content-product_cat.php marketica-wp/woocommerce/content-single-product.php marketica-wp-child/woocommerce/emails/customer-invoice.php marketica-wp-child/woocommerce/emails/email-addresses.php marketica-wp-child/woocommerce/emails/email-customer-details.php marketica-wp-child/woocommerce/emails/email-footer.php marketica-wp-child/woocommerce/emails/email-header.php marketica-wp-child/woocommerce/emails/email-order-details.php marketica-wp-child/woocommerce/emails/email-order-items.php marketica-wp-child/woocommerce/emails/email-styles.php marketica-wp/woocommerce/global/wrapper-end.php marketica-wp/woocommerce/global/wrapper-start.php marketica-wp/woocommerce/loop/pagination.php marketica-wp/woocommerce/loop/rating.php marketica-wp/woocommerce/single-product/product-image.php marketica-wp/woocommerce/single-product/product-thumbnails.php marketica-wp/woocommerce/single-product/related.php marketica-wp/woocommerce/single-product/title.php marketica-wp/woocommerce/single-product/up-sells.php marketica-wp/woocommerce/single-product.php ### WC Vendors Pro ### Theme Compatability: - Pro Dashboard Page: - #2454 Feedback form page: - #2455 Vendor Shop Permalink: - vendors/ ### Templates ### Overrides: marketica-wp-child/wc-vendors/dashboard/store-settings.php marketica-wp/wc-vendors/front/ratings/ratings-display-panel.php marketica-wp/wc-vendors/store/store-ratings.php@lloyd
Ok, well I can initially login, but as soon as I try to visit areas within your dashboard, the page just loads and loads, so I am not able to do anything. 🙁
Please deactivate all plugins except WC Vendors, WC Vendors Pro and WooCommerce.
Does the dashboard show correctly?@anna
They are all deactivated.With all plugins deactivated with the exception of Woocommerce, WC Vendors and WC Vendors Pro, it takes an average of 68 seconds for the pro dashboard to display.
Hi,
Yes. It still occurs. I thought it was fixed but noticed that it happens on dasboards with huge quantities of orders.
All the other pages load – just the one with the chart doesn’t.
Thanks
@meneer
I was recently working on a site that had a similar issue.
At one time, did you delete orders from the wp admin?
If so, you can try removing these from your database under pv_commissions and see if that helps.
Otherwise, Jamie did build in some additional checks that will be in the next update that will prevent errors on the pro dashboard if the system is searching for old or deleted orders and products. After the WooCommerce 3.0 update, this became an issue.
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