Home Forums WC Vendors Pro Support Pro vendor dashboard not loading

NOTICE: We've Moved to a Ticket System for Support

As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system.  This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.

If you are a WC Vendors Pro customer please open a support ticket here. 

If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.

The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.

https://docs.wcvendors.com/

Thank you to all of our customers!

 

Viewing 13 posts - 1 through 13 (of 13 total)
  • Author
    Posts
  • #64004
    lodon
    Participant

    After logging in, the Pro vendor dashboard shows a blank screen.

    #64008
    Jean
    Participant

    Same here. Please help urgently.

    #64125
    Anna
    Member

    Hello,
    Are you both using the Marketica theme?
    If you switch to Storefront theme temporarily, does this still occur? https://wordpress.org/themes/storefront/

    #64166
    lodon
    Participant

    Switching to the storefront theme gives the same results. The Pro dashboard results in a blank page.

    #64183
    Anna
    Member

    @lloyd
    I attempted to login as admin and see your system status, as well and try to debug.
    I could not even get the system status page to load.
    You need to work on your hosting , server– get a clean working install before we can begin to debug this issue.

    #64186
    lodon
    Participant

    Hi Anna. I do not have an admin account called “admin” Try the following credentials.
    Login ID: support
    pw:rTS!6UpBG6NvsuNbt8%MM^tl

    #64190
    Anna
    Member

    @lloyd
    I was able to login (I did use the support admin account), but the site would not load the WooCommerce System Status, and I could not view any of the wp-admin pages.

    #64193
    lodon
    Participant

    Thats strange. I logged in with the support id and was able to get it. Here it is:

    
    ### WordPress Environment ###
    
    Home URL: https://www.dushimart.com
    Site URL: https://www.dushimart.com
    WC Version: 3.0.5
    Log Directory Writable: ✔
    WP Version: 4.7.4
    WP Multisite: –
    WP Memory Limit: 960 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    
    ### Server Environment ###
    
    Server Info: Apache/2.4.25
    PHP Version: 5.6.30
    PHP Post Max Size: 64 MB
    PHP Time Limit: 600
    PHP Max Input Vars: 1000
    cURL Version: 7.36.0
    OpenSSL/1.0.1e
    
    SUHOSIN Installed: –
    MySQL Version: 5.6.35
    Max Upload Size: 64 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 3.0.5
    WC Database Prefix: al_
    woocommerce_sessions: ✔
    woocommerce_api_keys: ✔
    woocommerce_attribute_taxonomies: ✔
    woocommerce_downloadable_product_permissions: ✔
    woocommerce_order_items: ✔
    woocommerce_order_itemmeta: ✔
    woocommerce_tax_rates: ✔
    woocommerce_tax_rate_locations: ✔
    woocommerce_shipping_zones: ✔
    woocommerce_shipping_zone_locations: ✔
    woocommerce_shipping_zone_methods: ✔
    woocommerce_payment_tokens: ✔
    woocommerce_payment_tokenmeta: ✔
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (40) ###
    
    Ultimate Addons for Visual Composer: by Brainstorm Force – 3.16.10
    All In One WP Security: by Tips and Tricks HQ
    Peter
    Ruhul
    Ivy – 4.2.7
    
    Autoptimize: by Frank Goossens (futtta) – 2.1.0
    CMB2: by WebDevStudios – 2.2.4
    Contact Form Builder: by WebDorado – 1.0.57
    Customizer Export/Import: by The Beaver Builder Team – 0.6
    Easy Theme and Plugin Upgrades: by Chris Jean – 2.0.0
    Enhanced Media Library: by wpUXsolutions – 2.4.4
    EWWW Image Optimizer: by Shane Bishop – 3.3.0
    Force Regenerate Thumbnails: by Pedro Elsner – 2.0.6
    Jetpack by WordPress.com: by Automattic – 4.8.2
    WPBakery Visual Composer: by Michael M - WPBakery.com – 5.1.1
    P3 (Plugin Performance Profiler): by GoDaddy.com – 1.5.3.9
    Postman SMTP: by Jason Hendriks – 1.7.2
    Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 2.2.6
    Slider Revolution: by ThemePunch – 5.4.2
    Shortcode Pagination for WooCommerce: by James Kemp – 1.0.6
    WPML Multilingual CMS: by OnTheGoSystems – 3.7.0
    Marketica Addons: by TokoPress – 4.1.0
    WC Vendors Pro: by WC Vendors – 1.4.3
    WC Vendors: by WC Vendors – 1.9.11
    WooCommerce Simple Frontend Submission: by XtensionPress – 1.2
    Widget CSS Classes: by C.M. Kendrick – 1.4.0
    Widget Importer & Exporter: by churchthemes.com – 1.4.5
    WooCommerce Multilingual: by OnTheGoSystems – 4.1.2
    WP All Import - WooCommerce Add-On: by Soflyy – 1.3.3
    WooCommerce: by Automattic – 3.0.5
    WordPress Importer: by wordpressdotorg – 2.0.2
    WP All Import: by Soflyy – 3.4.3
    WP-Optimize: by David Anderson
    Ruhani Rabin
    Team Updraft – 2.1.1
    
    WP Smush: by WPMU DEV – 2.6.3
    WP Super Cache: by Automattic – 1.4.9
    WPML All Import: by OnTheGoSystems – 2.0.3
    WPML CMS Nav: by OnTheGoSystems – 1.4.20
    WPML Media: by OnTheGoSystems – 2.2.0
    WPML Sticky Links: by OnTheGoSystems – 1.4.1
    WPML String Translation: by OnTheGoSystems – 2.5.3
    WPML Translation Management: by OnTheGoSystems – 2.3.0
    MailPoet Newsletters: by MailPoet – 2.7.10
    YITH WooCommerce Wishlist: by YITHEMES – 2.1.1
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: ANG (ƒ)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    ### WC Pages ###
    
    Shop base: #4 - /shop/
    Cart: #2435 - /cart-2/
    Checkout: #2436 - /checkout/
    My account: #7 - /my-account/
    
    ### Theme ###
    
    Name: Marketica Child
    Version: 4.1
    Author URL: http://www.toko.press
    Child Theme: ✔
    Parent Theme Name: Marketica WP
    Parent Theme Version: 4.1.0
    Parent Theme Author URL: http://www.toko.press
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: marketica-wp/woocommerce/archive-product.php
    marketica-wp/woocommerce/cart/cross-sells.php
    marketica-wp/woocommerce/content-product.php
    marketica-wp/woocommerce/content-product_cat.php
    marketica-wp/woocommerce/content-single-product.php
    marketica-wp-child/woocommerce/emails/customer-invoice.php
    marketica-wp-child/woocommerce/emails/email-addresses.php
    marketica-wp-child/woocommerce/emails/email-customer-details.php
    marketica-wp-child/woocommerce/emails/email-footer.php
    marketica-wp-child/woocommerce/emails/email-header.php
    marketica-wp-child/woocommerce/emails/email-order-details.php
    marketica-wp-child/woocommerce/emails/email-order-items.php
    marketica-wp-child/woocommerce/emails/email-styles.php
    marketica-wp/woocommerce/global/wrapper-end.php
    marketica-wp/woocommerce/global/wrapper-start.php
    marketica-wp/woocommerce/loop/pagination.php
    marketica-wp/woocommerce/loop/rating.php
    marketica-wp/woocommerce/single-product/product-image.php
    marketica-wp/woocommerce/single-product/product-thumbnails.php
    marketica-wp/woocommerce/single-product/related.php
    marketica-wp/woocommerce/single-product/title.php
    marketica-wp/woocommerce/single-product/up-sells.php
    marketica-wp/woocommerce/single-product.php
    
    ### WC Vendors Pro ###
    
    Theme Compatability: -
    Pro Dashboard Page: - #2454
    Feedback form page: - #2455
    Vendor Shop Permalink: - vendors/
    
    ### Templates ###
    
    Overrides: marketica-wp-child/wc-vendors/dashboard/store-settings.php
    marketica-wp/wc-vendors/front/ratings/ratings-display-panel.php
    marketica-wp/wc-vendors/store/store-ratings.php
    
    
    #64288
    Anna
    Member

    @lloyd
    Ok, well I can initially login, but as soon as I try to visit areas within your dashboard, the page just loads and loads, so I am not able to do anything. 🙁
    Please deactivate all plugins except WC Vendors, WC Vendors Pro and WooCommerce.
    Does the dashboard show correctly?

    #64307
    lodon
    Participant

    @anna
    They are all deactivated.

    #64308
    lodon
    Participant

    With all plugins deactivated with the exception of Woocommerce, WC Vendors and WC Vendors Pro, it takes an average of 68 seconds for the pro dashboard to display.

    #64893
    Jean
    Participant

    Hi,

    Yes. It still occurs. I thought it was fixed but noticed that it happens on dasboards with huge quantities of orders.

    All the other pages load – just the one with the chart doesn’t.

    Thanks

    #64955
    Anna
    Member

    @meneer
    I was recently working on a site that had a similar issue.
    At one time, did you delete orders from the wp admin?
    If so, you can try removing these from your database under pv_commissions and see if that helps.
    Otherwise, Jamie did build in some additional checks that will be in the next update that will prevent errors on the pro dashboard if the system is searching for old or deleted orders and products. After the WooCommerce 3.0 update, this became an issue.

Viewing 13 posts - 1 through 13 (of 13 total)
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